Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 874 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Received my 7 hook wicker coat unit after waiting for some time as they were out of stock to find it damaged and having to return it - very disappointed. I hope their after sales service is good and it gets resolved quickly but we'll wait and see.”

Helpful Report

Posted 5 years ago

Mrs McDonald, We are sorry you received damaged goods, sometimes goods can be damaged in transit. Unfortunately we do not inspect every single item before delivery, on this occasion, we can not say if the item was damaged before or during delivery. We will of course replace this item for you.

Posted 5 years ago

“Excellent service, and excellent quality.”

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Posted 5 years ago

“The furniture we received looks good and seems good quality. There were a few dents in the oak beading to the front face of the wardrobe but not bad enough to return. Had issues with delivery but Only Oak Furniture were quick to respond to my complaints. Overall a good experience”

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Posted 5 years ago

“Easy to deal with Good communication and polite and friendly driver Really pleased with the quality of Oak furniture- would definitely deal with this company again 10/10”

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Posted 5 years ago

Hi Rob, A big thank you from the driver who sometimes get missed in the reviews we receive. Its nice to know they are appreciated :) Steve Wardle MD

Posted 5 years ago

“Ordered by phone - very helpful and prompt service. Small piece of furniture so was delivered ParcelForce - arrived (was able to track) within a few days when scheduled.”

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Posted 5 years ago

Hi Thank you nice to know that Parcel Force are doing a good job. Enjoy your furniture. Steve Wardle MD

Posted 5 years ago

“three our of four items of furniture delivered had a problem with it and even although it was eventually rectified my original order placed in September was finally completed on 29th December 2018. The furniture I ended up with is of an acceptable standard however the original items failed on quality control, for example a TV hi fi unit had a back on it which should not have been there and a nest of tables were clearly out of alignment, had the furniture been inspected properly prior to delivery then these problems would not have arisen. I would not deal with Bauhouse again”

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Posted 5 years ago

Mrs Hannah, We will forward your review to Baumhaus for comment. We will of course publish any reply. Regards Steve Wardle MD

Posted 5 years ago

“I haven't recieved my goods as yet and have had no correspondence on a delivery date.”

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Posted 5 years ago

Mrs Morris, Thank you for your feedback. I am sorry that you had not received your goods before the review request was sent to you. Your review should never have been sent out before you had taken delivery of your goods. This was down to an error on our behalf. I hope now that you have received your goods they meet your satisfaction. I am sure you would agree once we had been made aware of the situation, we worked quickly to resolve your issue. Despite the error, you did receive your order within our 5 - 10 working day time scale. Regards, Steve Wardle MD

Posted 5 years ago

“I have finally received back order attractive dresser. The design is very good, well made, using beautiful woods as well. Since importation took a time, the timing of delivery became critical. The person in charge was very helpful and managed to be delivered in time. Thank you for your help.”

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Posted 5 years ago

“It is refreshing to deal with a company who treat their customers so well. As soon as I placed my order I was contacted by email to acknowledge receipt of my order and payment. The product I ordered was out of stock in white and I was contacted to inform me of this. I decided to amend my order and was given a estimated delivery date, I was contacted again about delivery and given a delivery date and approximate time, The delivery driver telephoned me half an hour before delivery and the items were placed where I requested. They were extremely well packed and look amazing. Buying from this company was a good trouble-free experience. The staff were very polite and I am delighted with my purchase as it offers good value for money.”

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Posted 5 years ago

“Very pleased with the coffee table lived up to expectations. Not happy with delivery company enough problems to put me off ordering Other items”

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Posted 5 years ago

Thank you for your honest feedback. We are please that you like your coffee table. We are disappointed that the delivery company we employed to do your delivery were not up to your expectations. We are aware you are in contact with them to resolve the issues you had. Although we have used this particular company for 2 years without issue, we will monitor future delivers to ensure they meet our high standards and expectations. Regards, Steve Wardle MD

Posted 5 years ago

“We have just received our extendable dining room table from the Mayan collection. We had an extended wait for this due to its shipping, but had been reassured by Stephen (Company MD) that he was regularly tracking our delivery. The table is lovely and feels very solid and exactly like the pictures shown on the website.”

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Posted 6 years ago

“Good Quality cheap price what can I say more!”

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Posted 6 years ago

“Really good quality furniture (we bought 3 pieces from the Akora range) they look great and have been made to a high standard. Unfortunately the delivery service was poor. Very slow, limited delivery options, and late notification. But was worth the wait!”

Helpful Report

Posted 6 years ago

Mr Burke, Thank you for you review. I am pleased you like your furniture the Akora range is very popular for that reason. I understand there was some confusion over the original delivery date, which led to you cancelling the first delivery date offered. This did result in our delivery company exceeding our normal 10 working day delivery time but still they managed to deliver within the 20 working days quoted in our terms and conditions. Having said that we are working on improving the service. Your feedback will only help improve the service. Steve Wardle MD

Posted 6 years ago

“Perfect, say no more”

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Posted 6 years ago

“Service received has been excellent from placing the order to the communication regarding delivery. I only rated 4 star as the wicker chairs I ordered do not have the leather look strap on the back of each chair as shown in the picture so was a little disappointed about this. Overall pleased and would order again.”

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Posted 6 years ago

“Very pleased with the bookcase, good value for money. Trouble-free ordering and delivery.”

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Posted 6 years ago

Thank you. We are pleased you are happy with the service!

Posted 6 years ago

“Really good quality chest, very solid and well built so confident it will last. Felt that the communication from Only Oak Furniture after I ordered was a bit scarce but all fine in the end.”

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Posted 6 years ago

Thank you for the feedback. We only contact the customer if we feel the need. We could see that our delivery company were contacting you regularly to arrange a suitable delivery date, so we did not see the need on this occasion to contact you ourselves. Really pleased you like your Ashbury Tall Chest of Drawers.

Posted 6 years ago

“Thank you ever so much - we are delighted with our wardrobes.”

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Posted 6 years ago

“Our delivery came earlier than expected and is of very good quality. We love it and would use Only Oak Furniture again.”

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Posted 6 years ago

Thank you for your feedback, we look forward to helping you again sometime!

Posted 6 years ago

“Unfortunately, I had to return the item through no fault of the company but must praise the excellent service from the Manager, Mr Wardle, who personally arranged for the collection of the item and kept me informed every step of the way. As soon as the goods were returned I received an immediate refund. It's evident that this company cares and values their business and it's customers and I would highly recommend them.”

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Posted 6 years ago

Only Oak Furniture is rated 4.5 based on 874 reviews