Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 874 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Great product , great customer service thanks you”

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Posted 4 years ago

You're more than welcome Tinatin. Thank you for your review

Posted 4 years ago

“Delivered when said. Excellent Garden Furniture 👍”

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Posted 4 years ago

Thank you for your review. We are pleased you are happy with your garden furniture.

Posted 4 years ago

“Outstanding customer service from start to finish. Purchased a grey 9 piece rattan cube furniture set after much deliberation. I was worried about the quality as the pricing does vary massively across websites. I have to say I’m delighted with this set and the quality is better than I anticipated. I would highly recommend this product and also only oak furniture.”

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Posted 4 years ago

Thank you for your review, Heather. We are pleased you are happy with your product and we will pass your review on to the supplier as well. We always do our best to be fairly priced with all our items. We are pleased to of been of service to you.

Posted 4 years ago

“Fantastic, needed a wine rack delivering fast to a UK address so we could ship it to Spain on a van, so very time critical, and they managed it with time to spare. Thanks Clare.”

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Posted 4 years ago

Thank you for your review, Anthony. We are pleased to of delivered your item on time for it to be shipped to Spain. I will pass your thanks on to Claire.

Posted 4 years ago

“Very quick dispatch. Excellent quality of the product.”

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Posted 4 years ago

Thank you, Joanna. We are glad to hear your happy with your item.

Posted 4 years ago

“Quite happy with our new console table that appears to be really solid and well made”

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Posted 4 years ago

Thank you for your review, Rosemary. We are pleased you like your table.

Posted 4 years ago

“Wonderful friendly and efficient service from beginning to end, a pain free experience and beautiful furniture”

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Posted 4 years ago

Thank you for your review, Sandy. We are pleased to of been of service to you.

Posted 4 years ago

“I told you not to deliver before 15th sept and the couriers tried to deliver 10 days early”

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Posted 4 years ago

“The furniture is beautiful, slight damage to a shelf but being resolved with no hassle, price much cheaper than we found anywhere else, shame they dont offer an unpack service, it was hard to unbox a 6ft unit.”

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Posted 4 years ago

Thank you for your review, Tammy. Apologies for the first item being damaged. We have taken your comments on board and will be looking into an unpacking service in the future.

Posted 4 years ago

“Fantastic prices and service! Fully reccomend them! Very helpful!”

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Posted 4 years ago

Thank you for your review, Stephen. We are pleased to of been of service to you.

Posted 4 years ago

“Good quality furniture at the right price. Ordering easy and delivery as promised.”

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Posted 4 years ago

Thank you for your review, Julie.

Posted 4 years ago

“Purchased a Z Oak price from here, beautiful price of furniture and very good service from ordering to delivery. Delivery men especially helpful.”

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Posted 4 years ago

Thank you for your review, Alison. We are pleased you are happy with your item. We will pass your comments on to our delivery team.

Posted 4 years ago

“Excellent friendly professional service. Most helpful too. Absolutely delighted with the quality and look of the 'Z' HiFi stand I bought.”

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Posted 4 years ago

Thank you for the review, John. We are pleased you are happy with your unit.

Posted 4 years ago

“Excellent service and beautiful piece of urban chic furniture, at a very reasonable price. Quick response to any queries and kept upto date wth delivery times. Many thanks, definitely recommend.”

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Posted 4 years ago

Thank you for your review, Sarah. We are pleased you are happy with your item. It's a lovely piece of furniture.

Posted 4 years ago

“The black 6 seater garden furniture set is A1 quality and gives a smart, contemporary and contrasting look to our garden. The six- seater set is perfect for our family and is a lovely social space for when guests are here. We have had really positive comments from our friends and family. It arrived earlier than expected with excellent communication and service. I would buy from them again without hesitation.”

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Posted 4 years ago

“Great furniture and fantastic service. The delivery company we so helpful. Highly recommend!”

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Posted 4 years ago

“I got my furniture within a week, excellent customer service and i am so happy with my blanket box!!”

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Posted 4 years ago

“Good quality and value for money.”

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Posted 4 years ago

Thank you for your review, Lyndon.

Posted 4 years ago

“Appears to be well made and of reasonable quality representing good value for money. However, we have only enjoyed a weeks use of it so far.”

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Posted 4 years ago

Hello Anthony, Thank you for your review. We're pleased you are enjoying your Bistro set.

Posted 4 years ago

“Dear Reader - I have 3 questions for you : - Do you want to get a response if you have an issue with your purchase from Only Oak Furniture: - Would you expect the company to show willingness to resolve your issues: - Would you expect a refund if your purchase is totally different from the pictures on their website. If the answer to these questions is YES - do not buy from Only Oak Furniture. If there is a problem, they will not work to resolve it, they will ignore your emails and there is no question of getting a refund. Just be warned and don’t risk it. The first picture shows the set I received. The second picture shows what I was expecting and it is off their website. The company have behaved disgracefully in not accepting the error and putting it right.”

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Posted 4 years ago

Thanks for the review. All of our customers reading this please note we offered to accept this set back for inspection. What we did not agree to is to ship it back from Portugal. The customer had the set shipped to Portugal privately from the address we delivered it to in the UK. We offer free returns to all our customers who have claims of defective furniture within the UK as per our T&Cs. We have in this case, asked for pictures taken in the sun light to support the claim of colour change which have not been provided. Both Only Oak and our supplier Katie Blake are unable to examine the items in question when they are located in Portugal. As reasonably expected by anyone shipping items such as this out to Portugal privately, we can not and will not cover the cost of the return form locations such as this. Should the items be returned and the colour verified as incorrect we would of course offer a full refund.

Posted 4 years ago

Only Oak Furniture is rated 4.5 based on 874 reviews