Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 874 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Very impressed. Good service, the furniture came on time and was easy to put together.”

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Posted 2 years ago

Thank you for your review Sue. We're glad to hear that you're happy with your purchase and that the furniture was easy to assemble. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Top quality furniture, great communication perfect planning of delivery and all executed perfectly with no damage. Great solid oak furniture with no fuss! Recommend 100%”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Giles! We're thrilled to hear that you're happy with your purchase and the service you received. Our goal is to make sure each customer has a great experience, from start to finish, and it sounds like we hit the mark! We appreciate your business and hope you'll come back to us again in the future. Thank you for recommending us to others - we truly appreciate it!

Posted 2 years ago

“Quality good. Table easy to assemble. No problems with the delivery.”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Hilda. We're glad to hear you're happy with your purchase of the oak table. It's great to know that you found it easy to assemble and that there were no problems with delivery. We appreciate your business and look forward to serving you again in the future.

Posted 2 years ago

“Very happy with our isle in the kitchen good quality and the delivery was spot on”

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Posted 2 years ago

Hi John, Thank you for taking the time to write a review of your experience with Only Oak Furniture. I'm glad to hear that you're happy with the quality of your kitchen island and with our delivery service. We strive to offer excellent products and customer service, so it pleases me to know that we were able to deliver in both areas. Thank you for choosing Only Oak Furniture and we hope to serve you again in the future.

Posted 2 years ago

“Great service Great product at a very reasonable price”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Stephen! We're so happy to hear that you're pleased with both our service and our product. We strive to offer the best possible value to our customers, and it's great to know that we've succeeded in doing so for you. Thanks again for choosing Only Oak Furniture, and we hope to serve you again in the future.

Posted 2 years ago

“Customer service was very helpful and delivery was on time with courteous drivers.”

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Posted 2 years ago

Thank you for your kind words, Rob. We're glad to hear that you had a positive experience with our customer service and delivery. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“Beautifully made and good quality”

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Posted 2 years ago

Thank you for your kind words, Paula. We're glad to hear that you're happy with the quality of your new furniture. We take pride in our craftsmanship and are thrilled to know that you appreciate it. Thank you for choosing Only Oak Furniture!

Posted 2 years ago

“The furniture was delivered on time and well packaged. One item had a minor manufacturing fault. Customer services at Only Oak Furniture were great and resolved the issue immediately. Would not hesitate to recommend Only Oak Furniture.”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Ron. We're glad to hear that you were happy with both the delivery and the customer service at Only Oak Furniture. We hope you'll enjoy your furniture for many years to come!

Posted 2 years ago

“We bought a lot of the Urban Elegance range in March 2021 and then increased our order for delivery May 2022. We were so happy with our purchases that we decided to order more to replace some other dining room furniture that did not fit in. Consequently we now have: 1 extendable dining table, 2 mirrors, 1 desk, 1 book case, 3 side tables, 1 hall table & 2 sideboards. all from the Urban Elegance range. We are delighted.”

Helpful Report

Posted 2 years ago

John, thank you for your kind words and for sharing your Only Oak Furniture story. We're thrilled to hear that you've been satisfied with your purchases and that they've served you well. We look forward to continuing to provide beautiful furniture for your home for years to come!

Posted 2 years ago

“Lovely solid chairs, fast, efficient delivery”

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Posted 2 years ago

Thank you for your kind words, Rhiannon. We're thrilled to hear that you're happy with your new chairs and that the delivery process was smooth. We appreciate your business and look forward to serving you again in the future!

Posted 2 years ago

“I am very pleased with the quality of the unit's I bought and would be happy to recommend your company to other people.”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Ivan. We're thrilled to hear that you're happy with the quality of your unit and would be happy to recommend us to others. Thanks again for choosing Only Oak Furniture, and we hope you'll come back to see us again soon!

Posted 2 years ago

“Horrible experience with high gloss white sideboard. The unit weighs 106 kg and only two people come so it is extremely heavy. The first unit arrived damaged and took 90 minutes just to unpack to discover it had had a heavy drop. To repack it was a terrible experience. The second unit pack was so damaged I refused it. The third one has a damaged gloss top but we decided to keep it rather than go through any more hassle. The white gloss dining table we had received was also poor quality and terribly badly finished underneath but again so much hassle to return only to receive another poor example we kept it. The furniture brand is Mark Harris and the QC at the China factory is terrible. Avoid at all costs”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for your review. We're sorry to hear that you've had such a poor experience with your furniture and we appreciate the time you've taken to share your feedback. We chose our suppliers carefully making sure they take quality control very seriously. We always aim to deliver products which meet our high standards, so it's disappointing to hear that this hasn't been the case for you. If you'd like to discuss this further, please don't hesitate to get in touch with our customer service team. They'll be more than happy to help resolve any issues you have.

Posted 2 years ago

“Excellent service. Would highly recommend. Love my furniture. Thank you”

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Posted 2 years ago

Thank you for your kind words, Susan! We're so happy to hear you love your new furniture and that our service was up to par. We hope you'll enjoy it for years to come. Thanks for choosing Only Oak Furniture.

Posted 2 years ago

“One item of furniture was damaged upon delivery. They would not offer a replacement, only offer to send someone to fix it - 12 weeks after delivery! Very disappointing.”

Helpful Report

Posted 2 years ago

Cara, I am sorry you feel you have not had the best of experiences with us on this occasion, however you may have misunderstood our communications regarding a replacement unit. In the first instance, due to the timings of swapping out the piece we have offered to send out a specialist to assess the unit and try to resolve it. If they are not able to we have offered to send you a replacement and swap the filing cabinet for you so I am not sure if this has been explained correctly. From what I understand your concern is more about the timing of this appointment being a few weeks away and although I completely understand how frustrating this may be it is quicker than waiting on a replacement due to current stock and delivery issues. I do hope we can get this resolved for you in the coming weeks Many thanks

Posted 2 years ago

“Very pleased with my console table, and helpful staff when I had a query and wanted to amend my order.”

Helpful Report

Posted 2 years ago

Thank you for your kind words Alexandra, we're so pleased to hear that you're happy with your new console table! We appreciate your business and are always here to help if you have any questions. Thanks again for choosing Only Oak Furniture.

Posted 2 years ago

“The bed had a small damage mark and one head board slat had been poorly manufactured. can't comment on customer service as it was to much hastle to repack and return an oak bed and it was needed for guests. The package was undamaged so it had obviously been packed that way (so much for quality controle) Unfortunately i am pleased with the bed but very dissapointed with the issues.”

Helpful Report

Posted 2 years ago

Hello Andrew, Thank you for taking the time to leave a review. I'm sorry to hear that you had some trouble with your purchase. Our team does work hard to make sure each piece of furniture is up to our high standards before it is shipped out, and it sounds like there was a mistake made in this case. If you would like to discuss this further or have any other questions, please don't hesitate to reach out to us

Posted 2 years ago

“Avoid!! Delivered to wrong address yet wouldn’t refund £20 postage. Two 80 year old ladies had to move heavy item. Customer service useless & said we hadn’t told them the delivery address needed assistance. It didn’t! It was the wrong address! Incompetent & unaccountable. Avoid at all costs if you value good service. Worst case of customer service I’ve had the misfortune to encounter.”

Helpful Report

Posted 2 years ago

Hi Clare, Thanks for purchasing the small 2 seat York Bistro set. I do apologise for the delivery issue. The DPD delivery driver incorrectly read the number on the address and delivered to number 1 and not 9. These mistakes do happen with delivery drives on occasion and whilst frustrating we do normally resolve the issues for you when they occur. Had this been our own company drivers this would not have happened. Our drivers do require signatures for delivery that match the name on the delivery note. Regarding the £20 Delivery, this is a surcharge delivery fee for your postcode in Wales and is non-refundable. All garden furniture is doorstep delivery only and is not available for a room of choice fee, hence we can not refund you for something you did not pay for. Kind Regards, Steve Wardle

Posted 2 years ago

“Excellent all round”

Helpful Report

Posted 2 years ago

Thank you, Peter! We're so glad to hear that you're happy with your purchase. Our team works hard to ensure each piece of furniture is made to the highest standards and we're thrilled to know that it's shown in your new piece. Thank you for choosing Only Oak Furniture and we hope you'll enjoy your furniture for many years to come.

Posted 2 years ago

“WE ordered a Wembley garden table. Your web site said clearly that it was fully assembled. When it arrived it was in two large flat packs. Much too large for an elderly couple to handle. We refused delivery, informed you and are still awaiting a refund. So not a good experience at all pjg98448@gmail.com”

Helpful Report

Posted 2 years ago

Hello Patrick, Thank you for your review. I'm sorry to hear that you were disappointed with your purchase. Our furniture is delivered in two large flat packs as this is the most efficient way to get the furniture to our customers. We apologize if this was not made clear on our website. We are currently processing your refund now the table has arrived back in our warehouse. Sincerely, Only Oak Furniture

Posted 2 years ago

“Furniture is of high quality purchased 2 beautiful bedside cabinets and we are very pleased with them. I would highly recommend”

Helpful Report

Posted 2 years ago

Thank you for choosing to shop with Only Oak Furniture, Amanda. We're thrilled to hear that you're happy with your new bedside cabinets and we appreciate the recommendation. If there is anything we can do for you in the future, please don't hesitate to let us know. We want each and every one of our customers to be completely satisfied with their purchase. Thanks again for choosing Only Oak Furniture!

Posted 2 years ago

Only Oak Furniture is rated 4.5 based on 874 reviews