Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 874 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Really helpful when trying to colour match/check manufacturer codes for an item purchased from a different supplier. Appreciated the effort to get it right for me”

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Posted 2 years ago

Hi Rachel, thanks for your kind words. We're really happy to hear that you found our team helpful when trying to colour match and check manufacturer codes. We know how important it is to get things right, so we're glad we could be of assistance. Thanks again for choosing Only Oak Furniture and we hope to serve you again in the future!

Posted 2 years ago

“GOOD LOOKING FURNITURE & HELPFULL ADVISE.”

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Posted 2 years ago

Hi Geoffrey, thanks for your review. We're glad you like the look of our furniture and that we could provide some helpful advice. If there's anything else we can do to help with your purchase, please don't hesitate to let us know. Thanks again for choosing Only Oak Furniture!

Posted 2 years ago

“Nice easy purchase of a quality piece of furniture. Delivered quickly with no damage or problems.”

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Posted 2 years ago

Thank you for your kind words, Michael! I'm glad to hear that you had a positive experience with our company and that your furniture arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Excellent product, great delivery. Slight issue with goods when received, amazing service to rectify.”

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Posted 2 years ago

Hi Lynne, Thank you for your amazing review of our furniture! We're so happy to hear that you're pleased with the quality and delivery of your new pieces. We apologise for any inconvenience you may have experienced on receipt of your order, and we appreciate the great service you received in rectifying the situation. It is feedback like this that helps us continue striving to provide the best possible experience for our customers. Thank you again for choosing Only Oak Furniture, and we hope to serve you again in the future.

Posted 2 years ago

“Looks very nice, we have not assembled it yet, waiting for old table to be collected first. Only criticism is all the washers, screws, etc were not in the supplied bag and we had to try and collect everything scattered around the box, some of the washers are missing. I’m guessing this table has been repackaged.”

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Posted 2 years ago

Thank you for your purchase of our oak dining table. I'm sorry to hear that some of the screws and washers were missing from the packaging and that you had to search for them. I'll make sure our warehouse team is aware of this so they can be more careful in the future. I'm glad you like the look of the table and hope you enjoy it once it's assembled. Thanks again for your business.

Posted 2 years ago

“Very happy purchase competitively priced. Delivery was excellent Would happily recommend this company for service.”

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Posted 2 years ago

Hi Janet, Thank you so much for your wonderful review of Only Oak Furniture. We're really happy to hear that you're satisfied with your purchase and the delivery process. It great to know that you would recommend our company to others based on your experience. Thank you again for choosing Only Oak Furniture and we hope to serve you in the future!

Posted 2 years ago

“Good quality sideboard at a fair price: I couldn't find it cheaper elsewhere. Arrived with minor damage (probably made before packing) that was quickly repaired by a furniture technician to look as new. Good support by Only Oak Furniture throughout.”

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Posted 2 years ago

Hi Michael, Thank you for your kind words and for choosing to shop with Only Oak Furniture. I'm glad to hear that you're happy with the sideboard and our service. We strive to offer good quality furniture at a fair price, and it's great to know that we've succeeded in doing so. If you ever have any questions or problems with your purchase, please don't hesitate to get in touch. We're always here to help. Thank you again for your business, it is truly appreciated.

Posted 2 years ago

“Very pleased with the quality of the furniture received from Only Oak Furniture, and the ordering / delivery experience overall. The company were easy to contact by phone or email with queries answered promptly and politely. They also kept me well informed of the order / delivery progress (their local delivery couriers BJS also excellent). My only slight gripe was the £60 return charge of a lamp table (design not suitable), even though I am keeping over £1350's worth of furniture. Yes I had read the Return T&C's and understand the current spiralling transportation cost's, but just a tad steep I think. Otherwise excellent thanks.”

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Posted 2 years ago

Thank you for your kind words, Michael. We're so happy to hear that you're pleased with the quality of your furniture and the ordering/delivery experience. We appreciate your business and are grateful for your feedback. I wish there was something we could have done on the return fee but this was the charge given to us by the couriers to collect. Thank you again for choosing Only Oak Furniture, and we hope to serve you in the future.

Posted 2 years ago

“Excellent quality & service.”

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Posted 2 years ago

Thank you for your kind words, Michelle! We're so glad to hear that you're happy with your purchase. Our team works hard to ensure each piece of furniture is made to the highest standards and we're thrilled to know that it shows. If there's anything else we can do for you in the future, please don't hesitate to let us know. We hope you'll continue to shop with us and recommend us to your friends and family.

Posted 2 years ago

“Well packaged”

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Posted 2 years ago

Hi Chris, Thank you so much for your five-star review of our oak furniture! We're glad to hear that you're happy with the quality of our products and their packaging. We appreciate your business and hope to serve you again in the future. Thanks again, The Only Oak Furniture Team

Posted 2 years ago

“Good kitchen island however it came with the wrong size screws so we had to find our own. The granite top also came with a stain unfortunately.”

Helpful Report

Posted 2 years ago

Hello Lungile, thank you for your review. I'm sorry to hear that you had some trouble with the screws and the stain on your granite top. Can you please send me a direct message including your order number and I'll try to help resolve this for you. Thank you!

Posted 2 years ago

“We were on holiday but had friends staying at our house they have said delivery was on time”

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Posted 2 years ago

Thank you for your review Trevor, and for choosing Only Oak Furniture. We're glad to hear that our delivery service met your expectations, and we hope you'll continue to choose us for all of your furniture needs. Thank you for the opportunity to serve you!

Posted 2 years ago

“Good quality product, good communication about delivery.”

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Posted 2 years ago

Thank you for your kind words about our furniture, Sarah. We're glad to hear you're happy with the quality and that we were able to keep you updated on the delivery process. It's feedback like this that makes our day! If there is anything we can do for you in the future, please don't hesitate to let us know. We appreciate your business and hope you'll continue to shop with us in the future.

Posted 2 years ago

“Excellent service, good communications and good to deal with, highly recommend.”

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Posted 2 years ago

Thank you for your kind words, Alan. We're so happy to have been of service and we hope to do business with you again in the future!

Posted 2 years ago

“Purchased furniture on Sunday, delivered on Friday, what service! Excellent quality goods at competitive price. Would certainly recommend.”

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Posted 2 years ago

Hi David, Thank you for your kind words and for choosing Only Oak Furniture. We're really glad you're happy with the furniture and the service. It's always great to hear from customers who are pleased with their purchase. Thanks again for your business and we hope to see you again soon!

Posted 2 years ago

“I was given incorrect information on the length of the bench I ordered and it does not slide under the table unfortunately. I specifically asked before I bought as I have limited space. So it's not great. The furniture itself is lovely.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write a review of your recent purchase from Only Oak Furniture, Tracey. I'm sorry to hear that you received incorrect information about the length of the bench and that it does not slide under the table as expected. This is information provided by our supplier and we will of course do our best to rectify this in the future. This is not the level of service we aim to provide and I apologise for any inconvenience this may have caused. We value your feedback and hope that you will consider giving us another chance in the future. Sincerely, The Only Oak Furniture Team

Posted 2 years ago

“Lovely furniture- really please with the quality”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank you for your kind words - we're really pleased to hear that you're happy with the quality of your new furniture. We hope you'll enjoy it for many years to come. Thanks again, Only Oak Furniture

Posted 2 years ago

“Very happy with my purchase, wonderful quality and service, would recommend.”

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Posted 2 years ago

Dear Julie, Thank you for your kind words about Only Oak Furniture. We're so happy to hear that you are pleased with the quality and service of your purchase. We truly appreciate your recommendation and we hope that you'll visit us again in the future. Sincerely, The Only Oak Furniture Team

Posted 2 years ago

“Quality, service and delivery was excellent. Would highly recommend.”

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Posted 2 years ago

Thank you for your kind words, Christine! I'm glad to hear that you enjoyed your experience with us. We strive to provide quality furniture and great service and it's wonderful to know that we were able to achieve that for you.

Posted 2 years ago

“The bed was flimsy and cheap, while claiming to be a full wooden frame it's actually more MDF and plywood that wood. Needed to add more screws to make it more sturdy, hopefully it will last if my lad doesn't treat it too harshly....”

Helpful Report

Posted 2 years ago

Hi David, We are sorry you think the bed is not as advertised. We have checked the listing and see we advertise this bed as MDF and Pine. I have sent your review to the supplier to check the assembly of the bed to ensure the instructions are fit for purpose and also to check the quality of the assembly too. Kind Regards, Steve Wardle MD

Posted 2 years ago

Only Oak Furniture is rated 4.5 based on 874 reviews