Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.52

4.5 Rating 883 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 25th December 2024

100

Anonymous

Anonymous // 01/01/2019

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“Waited months for my furniture to then receive my items that looked nothing like they did on the website .Photos of the furniture I ordered were white off white at most .. the furniture I received is cream I sent photos and was told that “it states that the items are white/ cream” .... two completely different colours and was told if I wish to send them back that it needs to be in the box and I will need to pay £60 ..”

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Posted 3 years ago

“A quality piece of furniture, well packaged and very quick delivery. Very happy.”

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Posted 3 years ago

“Stress free purchase of table & 4 wicker chairs .. very happy with our purchase.. looks beautiful in our conservatory.”

Only Oak Furniture 5 star review on 10th August 2021

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Posted 3 years ago

“I know there have been significant delays with furniture deliveries but there were no proactive updates from Only Oak, which was disappointing. But the table eventually arrived yesterday and looks to be good quality for the price.”

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Posted 3 years ago

“Good quality product as described and good communication with regards to delivery time and date”

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Posted 3 years ago

“Really pleased with our furniture. Delivery guy was excellent.”

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Posted 3 years ago

“Although the table I purchased was delayed - I was kept updated and the table did arrive when promised. And it's perfect. Thank you for your exceptional customer care on a delayed order.”

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Posted 3 years ago

“Very pleased with quality of our furniture Would recommend your products to any one”

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Posted 3 years ago

“The bed looks amazing. Service good, however I give 4 stars because there was no information about the delays before I placed my order. Other than that, sweet as a nut.”

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Posted 3 years ago

“delivered when they said they would, courteous and helpful delivery staff and quality oak cabinet.”

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Posted 3 years ago

“I purchased a £540 gazebo in the March which unfortunately was faulty on delivery. It is now the end of July and regardless of over 20+ emails trying to resolve the issue, the parts needed to hopefully rectify the issue have still to arrive even though I have been promised them on 2 separate occasions with parcel tracking numbers that dont exist. I also ordered an additional canopy for the gazebo as I live in Lancashire which is somewhat windy at times in case the original one was damaged. This spare canopy was ordered on the 4th of June and again I am still to receive anything some 7 weeks on. Only Oak Furniture have responded to all my emails, but we are no further forward to a resolution and a full refund has been requested today under the Sales of Goods act for which I am yet to receive a response. They have quoted that the issue is with the manufacturer of the item concerned, but my contract of sale is with Only Oak, and it is there duty of care to resolve the issue in a timely manner for which is unfortunately not the case. I have not taken any joy in leaving this review as I am fully aware that the retail industry has suffered immensely over the pandemic, but basic customer service is a must and the item concerned was not a cheap throwaway item.”

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Posted 3 years ago

“I was impressed with the care taken in the packing of the item and the packaging took quite some time to remove! The item was beautifully finished & I could not be more delighted with my purchase. A real piece of craftsmanship and something I shall treasure. Moreover I now have my CDs in in their compartments with spare ones to fill. It really is a stylish piece of furniture and exceeded my expectations - absolutely delighted. Worth the wait! Also liked the 'care & maintenance' notes - very helpful.”

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Posted 3 years ago

“Delivery delayed by several months due to Covid/Brexit shipping issues from the EU. However I was made clearly aware of this right from placing my order, and even receive a couple of calls in the interim, confirming my delivery was still on track. Very happy with the product once it arrived, and pleased with the sensible prices.”

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Posted 3 years ago

“Good quality product and quick delivery. Very good service.”

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Posted 3 years ago

“Rather a long delivery 5 months , however excellent quality very pleased”

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Posted 3 years ago

“Can't comment properly but order received without all the necessary pieces.”

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Posted 3 years ago

Hello Rachel We are sorry this has happened. I can see this has been looked into and the correct pieces have been arranged and are being dispatched to you ASAP and should be with you shortly.

Posted 3 years ago

“Excellent quality, prompt delivery, the driver even took his shoes off. I would certainly recommend this company for its products.”

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Posted 3 years ago

Hello Phillip We are grateful for your review. We are pleased the delivery team provided you with a great service. We hope you enjoy your new furniture.

Posted 3 years ago

“Very pleased with my purchase table looks lovely and did not expect it turn up so quick delivery was excellent will definitely deal with oak furniture again and highly recommend thank you”

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Posted 3 years ago

Thank you for your review, Louise. We are pleased to have been of service and look forward to your custom in the future.

Posted 3 years ago

“I was very impressed with how well the furniture was packaged and how well it looked in my lounge with my new laminate flooring. The colours shown on the website matched really well in real life, which is sometime not the case for some manufacturers. Good value, solid furniture. Took a while for the order to get booked for delivery, but it was worth the wait. One of my items was a very large sideboard. There was no way the single deliveryman could have got that into my house without my help. For large items, please ensure you send 2 people for other customers.”

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Posted 3 years ago

Hello John Thank you for taking the time to leave a review. We are pleased to hear the furniture is as you expected. With regards to delivery, standard delivery is usually to the door onlly, we do offer a 2 man delivery service which includes room of choice and this can be selected at checkout for future reference.

Posted 3 years ago

“First time ever shopping with only oak furniture. Couldn’t have been a better experience. Delivery was as expected and the courier kept in touch to let me know where he was. This furniture was out of stock everywhere so was delighted my order was fulfilled so quickly. Would highly recommend this company ! Thank you “Only Oak Furniture” ! I will be back !!!”

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Posted 3 years ago

Hello Juliet Thank you for your review. We are pleased you found us and are happy with the service and your item and are wishing you many warm days so you can enjoy your garden furniture. We look forward to providing this service to you again in the future

Posted 3 years ago

Only Oak Furniture is rated 4.5 based on 883 reviews