Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 875 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 20th November 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service item arrived within a week well packaged Thank you Tim”

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Posted 4 years ago

Thank you for taking the time to leave a review. We always aim to get the items out as quickly as possible. We hope you enjoy your purchase.

Posted 4 years ago

“Absolutely love my Scandic Oak shoe cupboard. Beautifully made quality oak furniture.”

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Posted 4 years ago

Thank you for your review. The scandic oak is a great range and we are pleased you are happy with it.

Posted 4 years ago

“Fantastic product/service Highly recommend Only Oak Furniture”

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Posted 4 years ago

We appreciate you taking the time to leave a review. We are pleased to of provided you with a great service.

Posted 4 years ago

“Beautiful furniture,absolutely love it, will be ordering another piece in this range. Also going to ordering more furniture for rest of house when finished decorating. Great customer service. Thankyou so much .”

Only Oak Furniture 5 star review on 1st October 2020

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Posted 4 years ago

Thank you for your review, Samantha. This range looks great and I'm sure your new item will only add to this.

Posted 4 years ago

“Cannot recommend enough from start to finish, and so please with my table true quality I don’t usually write reviews but credit where it is due and the delivery people was fantastic nothing was to much trouble, would definitely buy from them again”

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Posted 4 years ago

Thank you for your review, we will also pass this along to our delivery team. The table looks lovely in your home. We look forward to your custom in the future.

Posted 4 years ago

“Ordered on the 17th July delivery on the 2nd October. Never had to wait so long. I had to do all the chasing up and then being told it was in stock twice to then being disappointed”

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Posted 4 years ago

Hi Darren, We are so sorry about the long wait you had. Unfortunately, our industry as a whole is seeing massive delays getting stock back in. We can be told one thing on a Monday for the whole shipment to be delayed by another month on Tuesday. We try and keep our customers up to date the whole time and I can only apologise if we fell short of this. I will use this review as feedback and we will all try harder. Hopefully, next year stock levels will go back to being more accurate, we hope it can't be any worse than 2020 so far. Many thanks

Posted 4 years ago

“good price and quick delivery, only problem was that one of the panels of the furniture was slightly warped .”

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Posted 4 years ago

Hi Edmund, Please could you contact our customer services team on enquiries@onlyoakfurniture.co.uk with some images of the warped panel and we can see if we can help. Many thanks

Posted 4 years ago

“Very well organised company .Happy with my order too”

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Posted 4 years ago

Thank you for your review and your custom. We are pleased you are happy with your table.

Posted 4 years ago

“Delivery of the product was terrible due I think in part to the courier used. The furniture itself is very nice and happy with it. The delivery times were well over and above what was stated and absolutely no update was given on the delivery”

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Posted 4 years ago

Hi Steven, Thanks so much for the review, We aim to deliver all furniture within our 10-20 working days timeframe. In your case, this was slightly over which we apologise for. I am really pleased you like your new furniture and hope you enjoy it for years to come.

Posted 4 years ago

“I have been impressed with Only Oak Furniture from the start of my order. They couldn’t have been more friendly and helpful and the phone has always been answered quickly, unlike lots of other companies I have dealt with. When my chairs were going to be delayed (because of Covid) they didn’t hesitate to offer me a refund for the chairs and the table, I declined then but at the last minute I asked if I could and within an hour a full refund for the chairs was made. I would certainly buy from them again and would highly recommend them.”

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Posted 4 years ago

Hello Karen. Thank your review. We apologise that we could not get your chairs to you in a timely manner. However, we hope you enjoy your table. We look forward to welcoming your custom in the future.

Posted 4 years ago

“Really pleased with my dining table and chairs. It took a while to arrive but communication was clear and the price was the best I could find for this type of table in particular. Delivery was excellent, the guys were very professional. Excellently packaged to protect the item. Highly recommend.”

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Posted 4 years ago

Thank you for your review, Katie. We apologize for the wait for your item. We are doing our utmost best with the current situation to get items to our customers as soon as possible. We will certainly pass your review on to our delivery team. Enjoy your table and chairs.

Posted 4 years ago

“Although the item arrived a day later than stated- well packed- delivery was with no problems I would use again”

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Posted 4 years ago

Thank you for taking the time to leave a review, Sarah. We apologize for the item arriving a day late and welcome all feedback so we can correct it and provide the best service possible to all of our customers. We look forward to providing you with this in the future.

Posted 4 years ago

“Lovely piece of furniture! Description on line was perfect. Exactly as it says. Came very well packed. Not a single scratch. Excellent quality. Wouldn't hesitate to buy again from this company. Many thanks!”

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Posted 4 years ago

Thank you for your review Véronique. We are pleased you are happy with your item and our service. We look forward to providing you further in the future.

Posted 4 years ago

“Quick. Efficient. Excellent comms. Item arrived when stated. Very well packaged. Delighted with quality of our hi-fi unit. Cheapest on internet for this product. Very happy to recommend”

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Posted 4 years ago

Thank you for taking the time to leave a review, Graham. We are pleased you are happy with the quality of your HI-FI Unit. We always do our best to have items that are of great value and quality,

Posted 4 years ago

“Purchased a table and chairs garden set. Very pleased with the purchase. I was also impressed with the online help prior to my purchase and also with the prompt reply I received to an email I sent after making my order. I would have given the full five stars if there had been better communication regarding the delivery but this was not necessarily down to Only Oak Furniture.”

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Posted 4 years ago

Thank you for your review, Theresa. We apologize for any miscommunication regarding your delivery and welcome feedback so we can improve further. We are pleased you like your furniture.

Posted 4 years ago

“We recently ordered a large coffee table and a nest of matching tables. They were delivered fuss free and we assembled them easily. The quality of this furniture is outstanding beautifully made. We are so pleased with them that we have now ordered a TV console to match. We will not hesitate to use this company again for our furniture and to recommend to friends and family.”

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Posted 4 years ago

Thank you for taking the time to leave us a review, Angie. We are very happy to of been of service to you and that you continue to use our company. Enjoy your furniture.

Posted 4 years ago

“Very efficient service. Was kept informed every step and furniture delivered well within the time specified on a day to suit . Excellent!!”

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Posted 4 years ago

Thank you for your review, Pauline. We are pleased you are happy with our service.

Posted 4 years ago

“Unfortunately the ‘order complete ‘ page disappeared almost immediately from my computer which meant I had to contact the office to get details of delivery. Ordered on a Saturday, delivered Friday. Good service, thank you.”

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Posted 4 years ago

Thank you for your review, Joan. Apologies for your order page disappearing. We always welcome feedback so we correct things. We are pleased to of provided you with a speedy delivery of your item.

Posted 4 years ago

“Good quality and value item. Customer service was good. Slight error on delivery due to address not being updated! Luckily I wasn't far away and the item fitted in the car!”

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Posted 4 years ago

“Faultless service and products! Quick, efficient ordering and delivery service (the partner haulier company and delivery experience has been particularly wonderful). The items (a bistro set of garden furniture) we have received are of excellent quality, extremely comfortable, and rldgxnt/good looking. Faultless service and products! We could not be happier!”

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Posted 4 years ago

Thank you for your review, Bridget. We are very pleased to of been of service to you and will pass on your review to both the supplier and our delivery team.

Posted 4 years ago

Only Oak Furniture is rated 4.5 based on 875 reviews