Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 874 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“They stock solid wood furniture at great prices. It arrives by courier very well packed and protected.”

Helpful Report

Posted 9 months ago

Dear William,Thank you so much for your fantastic 5-star rating of Only Oak Furniture! We truly appreciate your support and are thrilled to hear that you are satisfied with our products and services. We take great pride in stocking solid wood furniture at great prices and ensuring its safe delivery. Our dedicated team makes sure that every item is carefully packed and protected before it is sent out via courier. Once again, we would like to express our gratitude for your kind words and for choosing Only Oak Furniture. We look forward to serving you again in the future.

Posted 9 months ago

“Very pleased with our ottoman very well made are very pleased with our choice and would highly recommend this company,.”

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Posted 9 months ago

Dear Janet, Thank you so much for your glowing 5-star review of Only Oak Furniture! We are absolutely thrilled to hear that you are very pleased with your ottoman. It truly warms our hearts to know that your choice has brought you such satisfaction. Your kind recommendation means a lot to us, and we can't thank you enough for your support. Please don't hesitate to reach out if there's anything else we can assist you with in the future.

Posted 9 months ago

“Great service and great delivery”

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Posted 9 months ago

Dear Vanessa, Thank you so much for your 4-star rating and your review of Only Oak Furniture! We truly appreciate your support and feedback. We take great pride in providing excellent service and ensuring a smooth delivery experience for our customers. We are thrilled to hear that you were satisfied with our service and delivery.

Posted 9 months ago

“Really good service, great quality piece of furniture. Nothing bad to say”

Only Oak Furniture 5 star review on 8th February 2024

Helpful Report

Posted 9 months ago

Dear Megan, Thank you so much for your wonderful 5-star rating of Only Oak Furniture! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our service and the quality of the furniture you received. It is fantastic to know that we were able to meet your expectations. We take great pride in providing exceptional customer service and delivering top-notch products, so your feedback means a lot to us.

Posted 9 months ago

“Arrived on time. Very pleased with my purchase.”

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Posted 9 months ago

Dear Carol, Thank you so much for giving Only Oak Furniture a 5-star rating! We truly appreciate your support. We're thrilled to hear that your purchase arrived on time and that you are very pleased with it. Thank you once again for choosing Only Oak Furniture. We hope to serve you again soon.

Posted 9 months ago

“Item arrived well packed and in good condtion. It looks great in our dining room. Only assembly required was slotting the brackets in to hold the shelves. Fittings included to anchor it to the wall, but this proved unnecessary in our case. Most packaging was recyclable, but need to try and remove the need for bits of polystyrene”

Helpful Report

Posted 9 months ago

Thank you so much for leaving us a fabulous 5-star rating for Only Oak Furniture. We are delighted to hear that you are pleased with your purchase and that it looks great in your dining room. We appreciate your feedback regarding the assembly process, and we are glad that it was a hassle-free experience for you. We also appreciate your mention of the packaging and its recyclability. We will definitely take your suggestion on board and make efforts to reduce the use of polystyrene in our packaging materials. Once again, thank you for choosing Only Oak Furniture and for taking the time to share your positive experience. We truly value your support.

Posted 9 months ago

“Before ordering my bedside cabinet I enquired about the inside dimensions of the drawers. My order was based on the drawers being big enough. Imagine my horror when my things wouldn't fit. The information given was more than a centimetre out ìn all directions. All I got was a £20 discount. Being a trusting person I had destroyed the packaging.if the information given was correct there was no reason to keep it.”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback with us, and we genuinely apologize for any inconvenience you experienced with your recent order. We understand the importance of accurate information, and we regret any frustration this may have caused. Firstly, we want to express our sincere apologies for the discrepancy in the dimensions provided for the drawers. We understand the significance of accurate details, especially when it comes to selecting furniture that meets your specific needs. We are truly sorry for any inconvenience caused by the oversight, and we appreciate your understanding. Whilst we do our best to provide correct information we do also state that there may sometimes be some slight differences in size and we do also advise that all packaging must be kept until fully satisfied with the items. Once again, we apologize for any frustration caused, and we appreciate your patience and understanding.

Posted 9 months ago

“The piece of furniture when it arrived was very well packaged and undamaged and looks very nice in our hallway. Reason for only 3 stars was because the item upon ordering was described as in stock, but was then back ordered for quite some weeks, yet my I still had to pay up front.”

Helpful Report

Posted 9 months ago

We sincerely appreciate you taking the time to share your feedback with us, and we are thrilled to hear that the piece of furniture arrived in great condition and looks fantastic in your hallway. We are delighted to know that our packaging ensured the safe delivery of your furniture, and we hope it adds a touch of charm to your home. We want to extend our sincere apologies for any inconvenience caused by the back-order situation. We understand the frustration of unexpected delays, especially when an item is initially listed as in stock. Your feedback is invaluable, and we will use it to improve our communication and order processing to prevent such instances in the future. We are committed to ensuring your satisfaction and look forward to serving you again in the future. Thank you for choosing us, and we hope the furniture brings joy to your home for years to come!

Posted 9 months ago

“Very well packaged. Very good quality. Very pleased with my nest of tables.”

Helpful Report

Posted 9 months ago

Thank you so much, Janet, for your wonderful 5-star rating of Only Oak Furniture! We truly appreciate your kind words and feedback. We are thrilled to hear that you found our products to be very well packaged and of excellent quality. It brings us immense joy to know that you are pleased with your nest of tables. Your satisfaction is our utmost priority, and we are grateful for your support. Thank you once again for choosing Only Oak Furniture!

Posted 9 months ago

“Lovely furniture, great service. Small issue with delivery, resolved efficiently by customer service. Highly recommend”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you found our furniture lovely and our service great. We apologize for the small issue you encountered with the delivery, but we are very pleased to know that our customer service team was able to resolve it efficiently for you. Your recommendation means the world to us!

Posted 9 months ago

“Lovely quality furniture”

Helpful Report

Posted 9 months ago

Dear Carrie, Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and are delighted to hear that you had a positive experience with Only Oak Furniture. We are thrilled that our products met your expectations. Once again, thank you for your kind words and for choosing Only Oak Furniture.

Posted 9 months ago

“Love this furniture. Excellent delivery service. Took packaging and checked furniture for scratches etc.”

Helpful Report

Posted 10 months ago

Dear Donna, Thank you so much for taking the time to give us a 5-star rating. We really appreciate your feedback and support. We're thrilled to hear that you love our furniture and had an excellent delivery service experience. We take pride in ensuring that our products reach our customers in pristine condition, and it's great to hear that our team took the extra step to remove packaging and check for any potential flaws. Thank you again for your kind words and for choosing Only Oak Furniture. We hope to serve you again in the future.

Posted 10 months ago

“Well made solid piece of furniture. Really happy with it . It fits in well with my cream litchen”

Only Oak Furniture 5 star review on 18th January 2024

Helpful Report

Posted 10 months ago

Dear Helen,Thank you so much for taking the time to leave us a glowing 5-star rating for Only Oak Furniture. We sincerely appreciate your support and are thrilled to hear that you are happy with your recent purchase. We are glad to know that the piece of furniture you received is well made and solid. Your satisfaction is our top priority, and it brings us great joy to know that it fits in perfectly with your cream kitchen. Once again, thank you for your kind words and for choosing Only Oak Furniture. If you ever need any assistance or have further feedback, please don't hesitate to reach out to us. We are always here to help!

Posted 10 months ago

“I ordered an oak sideboard, which was delivered really quickly and the delivery men were really helpful and kept us updated with arrival time. The sideboard is lovely and great quality.”

Helpful Report

Posted 10 months ago

Thank you so much for your 5 star rating of Only Oak Furniture, Gill! We really appreciate it. We're so glad you are happy with your purchase and that the delivery service exceeded your expectations. It's always great to hear when customers have positive experiences with us. Thank you for your custom!

Posted 10 months ago

“5 star all the way, Clair is a wonderful ambassador for this company. We have a number of peices from them, never any problems that Clair cannot fix. And they use a very good carrier, nevet any damage for us. Thank you for your fine products. Derek”

Helpful Report

Posted 10 months ago

Thank you, Derek, for your loyalty and your kind words! We appreciate your five star rating of Only Oak Furniture and are delighted to hear that Claire was a wonderful ambassador for our company. We're also grateful to hear our carrier has been so reliable in getting you your pieces without any damage. Your support is greatly appreciated and we look forward to providing you with quality furniture pieces for years to come. Thank you!

Posted 10 months ago

“I ordered a piece of furniture, it arrived on time and looked nice, I was very pleased with the quality, very happy with the whole order and company”

Helpful Report

Posted 11 months ago

Thank you so much, John, for your 5 star rating of Only Oak Furniture! We are glad to hear that you were pleased with your order--it's wonderful that you were delighted with the quality of the piece you received and that it arrived on time. We appreciate your kind words and support!

Posted 10 months ago

“As with anything you buy online you run the risk of the quality of the product, well I was not disappointed at all and needn't have worried, the hall seat I purchased is lovely! Really good quality, sturdy and just a lovely piece, fits perfectly. Courier was on time and I was well informed regards delivery - very happy and would definitely buy from them again.”

Helpful Report

Posted 11 months ago

Thank you so much, Claire, for your 5-star rating of Only Oak Furniture! We are so pleased to read that you were not disappointed with the quality of the hall seat you purchased. It's always reassuring to hear that our customers have been especially pleased with the quality of our products. We are grateful for your kind words and hope to see you back in the future!

Posted 10 months ago

“We are very pleased with our new mirror. Thanks”

Helpful Report

Posted 11 months ago

Thank you so much for the 5 star rating, Kent! We are delighted to hear that you are pleased with your new mirror. As a loyal customer, we greatly appreciate your support. Thank you!

Posted 10 months ago

“From placing the order to the actual delivery the service was impeccable !! The delivery drivers very accommodating when my order wouldn’t fit through front door so had to take it around the back with major manoeuvring!! My display unit looks absolutely wonderful! The quality is phenomenal! Thank you”

Helpful Report

Posted 11 months ago

Thank you so much, Marie! It means so much to us to hear that you had a great experience with us; from ordering through to delivery and the wonderful end result of your display unit. We are proud of the quality of our furniture and extremely proud of the service we provide, so thank you for your 5 star rating and your kind words. We really appreciate it!

Posted 10 months ago

“Very stylish desk with good quality materials and very well made. The only thing is the clearance underneath where your legs suppose to fit in... The total height from the floor to the bottom of the desk is 57 cm (22,5 inches). Now you need 20 cm gap underneath the desk for your legs to be comfortable and move in and out of the desk area. This means your office chair seat height from the floor should be 37 cm max. The ideal office chair height for my height (which is 177 cm) is 43-48 cm... So the desk is actually almost 10 cm higher - or where the middle draw is - the clearance should have been higher - ie the middle draw needed to be narrower? There is an obvious ergonomical mistake here?”

Helpful Report

Posted 11 months ago

Hi Raif! Thank you so much for your feedback on Only Oak Furniture. We are so glad that you love the piece of furniture you purchased. Our priority is to keep our customers satisfied and provide only the highest quality furniture! We appreciate your support and if you ever need any assistance, please don't hesitate to reach out to us. Thanks again for your kind words. Sincerely, Only Oak Furniture

Posted 10 months ago

Only Oak Furniture is rated 4.5 based on 874 reviews