Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 874 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent quality rattan table and chair set. Fantastic value for money and good customer services keeping you up to date with details of delivery.”

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Posted 3 years ago

“Lovely furniture but now in place for 9 months and still waiting on a replacement shelf which arrived damaged and has been promised multiple times.”

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Posted 3 years ago

“The garden table and chairs we ordered are excellent. We are very pleased with the quality and the ease of build. We had a wait due to circumstances beyond Only Oaks control however we was kept up to date via email and phone call.”

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Posted 3 years ago

“Have previously bought some excellent furniture however the last item, a bookshelf, was cracked at the back. We accepted it because it’s not visible but not perfect hence the stars.”

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Posted 3 years ago

Hi, thanks for taking the time to give us some feedback. I am sorry there has been some damage to your bookshelf and I do hope you will give us another opportunity to showcase our excellent furniture in the future.

Posted 3 years ago

“Poor customer service and communication- delivery was significantly delayed and I was not given regular updates, it was left to me to follow up.”

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Posted 3 years ago

Hi, I am ever so sorry we have let you down on this occasion. Our industry has seen unprecedented supply chain issues for quite some time. I am extremely sorry that we have not been able to keep you up to date effectively during this time. We will do our very best to learn from this feedback

Posted 3 years ago

“Superb service from start to finish. Order arrived precisely when they said it would. Received up to date delivery time on the day. The item was carried into the hall with care and.in accordance with covid restrictions. The table was packed superbly. Very pleased with the quality and look. Had compliments on the look of quality. This is not the first time I have ordered furniture and it won't be the last.”

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Posted 3 years ago

“You only delivered half my order”

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Posted 3 years ago

Hi, Laura, I am ever so sorry we have made a mistake with the delivery of your order. I have sent this straight to our complaints team to investigate how this has happened.

Posted 3 years ago

“Quite a long time for the delivery but good quality.”

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Posted 3 years ago

Hi, thanks for the feedback on our service and product. We have faced some difficulties throughout our supply chain as of late so please accept my apologies for this. I am really pleased to hear you are happy with the quality of our furniture! Many thanks

Posted 3 years ago

“Just finished erecting shed. Impressed with instructions. ONLY A FEW SCREWS LEFT OVER. Shed looking very good, and solid, when all put together. Ideal for garden tools etc.”

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Posted 3 years ago

Hello John Thank you very much for your review. We are glad to hear that you are pleased with your product.

Posted 3 years ago

“Very happy with my new furniture (Scandic tall cabinet, side cabinet, nest of tables). I was told there was a lead time of 10 weeks, and it was delivered in 8. Delivery service also great, and allowed me to check the items on arrival. And I absolutely love the furniture. Only down side is the amount of styrofoam packaging - hard to get rid of and bad for the environment. So, I won’t be buying again. But very happy with what I’ve got.”

Only Oak Furniture 5 star review on 14th June 2021

Helpful Report

Posted 3 years ago

Hello Gillian Thank you for your review. The furniture looks wonderful in your home. We understand your concerns with the packaging but we try to ensure we can get the items to you in great condition. We do try to give back by being part of One Tree planted that plants trees in the areas where the wood is derived from. Enjoy your furniture.

Posted 3 years ago

“Not yet received our purchase, despite waiting several months. Have made one phone call to enquire but no satisfactory outcome and no contact from the company since.”

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Posted 3 years ago

Hello Stuart We are sorry you feel this way. I can see there was an issue and that unfortunately the item was lost in transit, however, I can see we have rectified this and another one is on its way and will be with you shortly.

Posted 3 years ago

“Ordered 17th March spent £989 still no product!! I was finally contacted on 7th June to arrange delivery on 9th June only to have another call on the 9th from the delivery company to tell me they have no idea where the product is it had not been received by the in order to deliver it! & I should contact the seller and find out what's happening, which I did and they have no idea what's happening either! I have been messed about so much and I am furious to say the least worst service I have ever experienced”

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Posted 3 years ago

Hello Janice We are very sorry to hear this is the service you have received. This item is delivered directly from our suppliers and it does seem there was some issue. The couriers did, unfortunately, book in delivery before receiving the item. I can see our staff have investigated this for you and the item has now been delivered. We have noted your feedback and this will be looked into.

Posted 3 years ago

“Difficult one this! When my garden furniture arrived it was exactly as expected, good quality, as described and good value. The problem was it took over four months to arrive. I appreciate Covid, a blocked Suez Canal etc didn’t help, but the sales team would never, ever, give us a firm, or even estimated, time of delivery. If I’d had a reasonable explanation at any time I would have been happier, but just felt I was fobbed off for weeks on end. I had to chase the order all the time. Eventually a complaint to the owner, Mr Wardle, produced a result within the week.”

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Posted 3 years ago

Hello Mr Pope Thank you for leaving your review. We apologize for the slight lack of updates and delays you have experienced. This year has been a particularly difficult year for shipping. We have taken your feedback on board and are looking into ways to improve our updates to customers. We are happy however to hear you are happy with your product and hope you have a lovely time using it and wishing great weather for you.

Posted 3 years ago

“I am pleased with my sideboard but think the only piece of oak in it, is the top, “ only oak furniture” ,? the rest is composite . I was away from home for ten days and only heard your message on my answer machine when I returned. I had not confirmed the delivery date and the delivery drivers were fortunate in that they spoke to a neighbour who was checking on my house, and they left it in the hall. I had paid an extra £20, I think , for it to be put in a downstairs room. However it does look very good where it is. Thank you.”

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Posted 3 years ago

Hello Christine Thank you for your review. Our apologies you did not get the message of delivery due to being away. Despite our name, we do provide many other items other than Oak and the information on the items and what they are made of is on each page. We are happy to hear however that you are pleased with your sideboard.

Posted 3 years ago

“Excellent quality furniture. Customer service very poor ordered in March delivered in June , 4 weeks advertised on site. No update provided for delay.”

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Posted 3 years ago

“Beautiful dark oak furniture arrived today. Great service and product.”

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Posted 3 years ago

Hello Jackie Thank you for taking the time to leave a review. We are happy to hear you have had a great experience with us and that you like your products.

Posted 3 years ago

“Product description accurate. Delivery guys very good. Product arrived in good condition.”

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Posted 3 years ago

Hello George Thank you for taking the time to leave us a review, we are very greatful.

Posted 3 years ago

“No problems with delivery. The guys called me early on Sat morning to let me know they would be there in next 30 mins. All delivered to my back garden without issues. Only problem was is that I had been informed that they would unpack the furniture to check inventory was as ordered and they did not. Thankfully all was ok but strikes me as problematic...why offer a service if you are not going to provide it? If there had been items missing I would have had no recourse.”

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Posted 3 years ago

Hello Thank you for your review and your feedback. Our apologies on the unpacking front. We have recently change couriers and it would seem there were a few things to iron out. Following your feedback, this has been rectified so thank you for making us aware and we hope you enjoy your furniture.

Posted 3 years ago

“Fabulous rattan dinning table and chairs. Delivered well packaged. Kept up to date on stock and delivery. Will definitely recommend to friends and family.”

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Posted 3 years ago

Hello Steve Thank you for taking your time t leave us a review. We are pleased to hear that you have had a good experience with us and thank you for your future recommendations.

Posted 3 years ago

“Excellent service, garden furniture arrived when it said it would. Arrived in good condition and I asked a question via email which was responded to. I am still awaiting a reply about another question but hopefully that will happen soon. Very good service .”

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Posted 3 years ago

Only Oak Furniture is rated 4.5 based on 874 reviews