Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.52

4.5 Rating 884 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 25th December 2024

100

Anonymous

Anonymous // 01/01/2019

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“Really good service,the delivery guys were great and took care to protect my carpets etc and were very polite”

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Posted 3 years ago

“Custmer service is very poor. I nearly missed my delivery. First they gave two potential quite apart different delivery dates, and at the end delivered on completely different date without bothering to informing me about the final date and time.”

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Posted 3 years ago

“Your online/phone sales team are utterly rubbish, useless in fact. Communication is the breakfast of champions...... but they don't answer e-mails about further purchases. We don't know your sales/communications structure, but they damn well should be able to reply to your 'enquiries' email address.....!!!!”

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Posted 3 years ago

“I cannot believe you asking me to review a product that took five months to arrive. Lovely bookcase but in time it took to come you could have built one yourself.”

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Posted 3 years ago

“Very pleased with our Laverton Oak Wicker Basket Sideboard. It is exactly what we were looking for and is very good quality. Well packaged so no damage when delivered. We were kept informed of delivery, etc. Can't fault Only Oak Furniture.”

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Posted 3 years ago

“Beautiful piece of furniture, very well made & comes fully assembled! So much storage for a unit that takes up very little space. Had to wait a little longer for delivery due to the problems at ports following Brexit but well worth the wait.😊 Perfectly packaged too, no possibility of it getting damaged.”

Only Oak Furniture 5 star review on 7th July 2021

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Posted 3 years ago

“The furniture itself is really lovely and just what we wanted but the company and their updates are shocking. Took forever to arrive (2 months) and no updates from them had to chase several times. Put me off ordering again from them”

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Posted 3 years ago

“Always kept informed even though delay on item. Item good quality 😊 and easy to put together.”

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Posted 3 years ago

“Whilst order was delayed due to incident in Suez Canal, company kept us appraised of progress. The only slip up was you never told us when it was going to be delivered I.e the actual date. We were home when it turned up out the blue so OK but if we weren't.......”

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Posted 3 years ago

“Excellent quality rattan table and chair set. Fantastic value for money and good customer services keeping you up to date with details of delivery.”

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Posted 3 years ago

“Lovely furniture but now in place for 9 months and still waiting on a replacement shelf which arrived damaged and has been promised multiple times.”

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Posted 3 years ago

“The garden table and chairs we ordered are excellent. We are very pleased with the quality and the ease of build. We had a wait due to circumstances beyond Only Oaks control however we was kept up to date via email and phone call.”

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Posted 3 years ago

“Have previously bought some excellent furniture however the last item, a bookshelf, was cracked at the back. We accepted it because it’s not visible but not perfect hence the stars.”

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Posted 3 years ago

Hi, thanks for taking the time to give us some feedback. I am sorry there has been some damage to your bookshelf and I do hope you will give us another opportunity to showcase our excellent furniture in the future.

Posted 3 years ago

“Poor customer service and communication- delivery was significantly delayed and I was not given regular updates, it was left to me to follow up.”

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Posted 3 years ago

Hi, I am ever so sorry we have let you down on this occasion. Our industry has seen unprecedented supply chain issues for quite some time. I am extremely sorry that we have not been able to keep you up to date effectively during this time. We will do our very best to learn from this feedback

Posted 3 years ago

“Superb service from start to finish. Order arrived precisely when they said it would. Received up to date delivery time on the day. The item was carried into the hall with care and.in accordance with covid restrictions. The table was packed superbly. Very pleased with the quality and look. Had compliments on the look of quality. This is not the first time I have ordered furniture and it won't be the last.”

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Posted 3 years ago

“You only delivered half my order”

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Posted 3 years ago

Hi, Laura, I am ever so sorry we have made a mistake with the delivery of your order. I have sent this straight to our complaints team to investigate how this has happened.

Posted 3 years ago

“Quite a long time for the delivery but good quality.”

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Posted 3 years ago

Hi, thanks for the feedback on our service and product. We have faced some difficulties throughout our supply chain as of late so please accept my apologies for this. I am really pleased to hear you are happy with the quality of our furniture! Many thanks

Posted 3 years ago

“Just finished erecting shed. Impressed with instructions. ONLY A FEW SCREWS LEFT OVER. Shed looking very good, and solid, when all put together. Ideal for garden tools etc.”

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Posted 3 years ago

Hello John Thank you very much for your review. We are glad to hear that you are pleased with your product.

Posted 3 years ago

“Very happy with my new furniture (Scandic tall cabinet, side cabinet, nest of tables). I was told there was a lead time of 10 weeks, and it was delivered in 8. Delivery service also great, and allowed me to check the items on arrival. And I absolutely love the furniture. Only down side is the amount of styrofoam packaging - hard to get rid of and bad for the environment. So, I won’t be buying again. But very happy with what I’ve got.”

Only Oak Furniture 5 star review on 14th June 2021

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Posted 3 years ago

Hello Gillian Thank you for your review. The furniture looks wonderful in your home. We understand your concerns with the packaging but we try to ensure we can get the items to you in great condition. We do try to give back by being part of One Tree planted that plants trees in the areas where the wood is derived from. Enjoy your furniture.

Posted 3 years ago

“Not yet received our purchase, despite waiting several months. Have made one phone call to enquire but no satisfactory outcome and no contact from the company since.”

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Posted 3 years ago

Hello Stuart We are sorry you feel this way. I can see there was an issue and that unfortunately the item was lost in transit, however, I can see we have rectified this and another one is on its way and will be with you shortly.

Posted 3 years ago

Only Oak Furniture is rated 4.5 based on 884 reviews