Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.52

4.5 Rating 883 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 25th December 2024

100

Anonymous

Anonymous // 01/01/2019

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“Horrible experience with high gloss white sideboard. The unit weighs 106 kg and only two people come so it is extremely heavy. The first unit arrived damaged and took 90 minutes just to unpack to discover it had had a heavy drop. To repack it was a terrible experience. The second unit pack was so damaged I refused it. The third one has a damaged gloss top but we decided to keep it rather than go through any more hassle. The white gloss dining table we had received was also poor quality and terribly badly finished underneath but again so much hassle to return only to receive another poor example we kept it. The furniture brand is Mark Harris and the QC at the China factory is terrible. Avoid at all costs”

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Posted 2 years ago

Hi Stephen, Thank you for your review. We're sorry to hear that you've had such a poor experience with your furniture and we appreciate the time you've taken to share your feedback. We chose our suppliers carefully making sure they take quality control very seriously. We always aim to deliver products which meet our high standards, so it's disappointing to hear that this hasn't been the case for you. If you'd like to discuss this further, please don't hesitate to get in touch with our customer service team. They'll be more than happy to help resolve any issues you have.

Posted 2 years ago

“Excellent service. Would highly recommend. Love my furniture. Thank you”

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Posted 2 years ago

Thank you for your kind words, Susan! We're so happy to hear you love your new furniture and that our service was up to par. We hope you'll enjoy it for years to come. Thanks for choosing Only Oak Furniture.

Posted 2 years ago

“One item of furniture was damaged upon delivery. They would not offer a replacement, only offer to send someone to fix it - 12 weeks after delivery! Very disappointing.”

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Posted 2 years ago

Cara, I am sorry you feel you have not had the best of experiences with us on this occasion, however you may have misunderstood our communications regarding a replacement unit. In the first instance, due to the timings of swapping out the piece we have offered to send out a specialist to assess the unit and try to resolve it. If they are not able to we have offered to send you a replacement and swap the filing cabinet for you so I am not sure if this has been explained correctly. From what I understand your concern is more about the timing of this appointment being a few weeks away and although I completely understand how frustrating this may be it is quicker than waiting on a replacement due to current stock and delivery issues. I do hope we can get this resolved for you in the coming weeks Many thanks

Posted 2 years ago

“Very pleased with my console table, and helpful staff when I had a query and wanted to amend my order.”

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Posted 2 years ago

Thank you for your kind words Alexandra, we're so pleased to hear that you're happy with your new console table! We appreciate your business and are always here to help if you have any questions. Thanks again for choosing Only Oak Furniture.

Posted 2 years ago

“The bed had a small damage mark and one head board slat had been poorly manufactured. can't comment on customer service as it was to much hastle to repack and return an oak bed and it was needed for guests. The package was undamaged so it had obviously been packed that way (so much for quality controle) Unfortunately i am pleased with the bed but very dissapointed with the issues.”

Helpful Report

Posted 2 years ago

Hello Andrew, Thank you for taking the time to leave a review. I'm sorry to hear that you had some trouble with your purchase. Our team does work hard to make sure each piece of furniture is up to our high standards before it is shipped out, and it sounds like there was a mistake made in this case. If you would like to discuss this further or have any other questions, please don't hesitate to reach out to us

Posted 2 years ago

“Avoid!! Delivered to wrong address yet wouldn’t refund £20 postage. Two 80 year old ladies had to move heavy item. Customer service useless & said we hadn’t told them the delivery address needed assistance. It didn’t! It was the wrong address! Incompetent & unaccountable. Avoid at all costs if you value good service. Worst case of customer service I’ve had the misfortune to encounter.”

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Posted 2 years ago

Hi Clare, Thanks for purchasing the small 2 seat York Bistro set. I do apologise for the delivery issue. The DPD delivery driver incorrectly read the number on the address and delivered to number 1 and not 9. These mistakes do happen with delivery drives on occasion and whilst frustrating we do normally resolve the issues for you when they occur. Had this been our own company drivers this would not have happened. Our drivers do require signatures for delivery that match the name on the delivery note. Regarding the £20 Delivery, this is a surcharge delivery fee for your postcode in Wales and is non-refundable. All garden furniture is doorstep delivery only and is not available for a room of choice fee, hence we can not refund you for something you did not pay for. Kind Regards, Steve Wardle

Posted 2 years ago

“Excellent all round”

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Posted 2 years ago

Thank you, Peter! We're so glad to hear that you're happy with your purchase. Our team works hard to ensure each piece of furniture is made to the highest standards and we're thrilled to know that it's shown in your new piece. Thank you for choosing Only Oak Furniture and we hope you'll enjoy your furniture for many years to come.

Posted 2 years ago

“WE ordered a Wembley garden table. Your web site said clearly that it was fully assembled. When it arrived it was in two large flat packs. Much too large for an elderly couple to handle. We refused delivery, informed you and are still awaiting a refund. So not a good experience at all pjg98448@gmail.com”

Helpful Report

Posted 2 years ago

Hello Patrick, Thank you for your review. I'm sorry to hear that you were disappointed with your purchase. Our furniture is delivered in two large flat packs as this is the most efficient way to get the furniture to our customers. We apologize if this was not made clear on our website. We are currently processing your refund now the table has arrived back in our warehouse. Sincerely, Only Oak Furniture

Posted 2 years ago

“Furniture is of high quality purchased 2 beautiful bedside cabinets and we are very pleased with them. I would highly recommend”

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Posted 2 years ago

Thank you for choosing to shop with Only Oak Furniture, Amanda. We're thrilled to hear that you're happy with your new bedside cabinets and we appreciate the recommendation. If there is anything we can do for you in the future, please don't hesitate to let us know. We want each and every one of our customers to be completely satisfied with their purchase. Thanks again for choosing Only Oak Furniture!

Posted 2 years ago

“Very good furniture and arrived very soon after the order was placed”

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Posted 2 years ago

Thank you for your kind words, David. We're glad you're happy with your new furniture and that it arrived so quickly. We hope you'll enjoy it for many years to come!

Posted 2 years ago

“A quality hifi unit - once it arrived! Horrendous delay through Covid imports from abroad. Customer Service honest so stuck with it. No regrets. Thanks.”

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Posted 2 years ago

Hello Dan, Thank you for your honest feedback and for rating our products. I'm sorry to hear about the delay you experienced with your purchase. We appreciate your patience and are grateful that you remain satisfied with the final product. Thank you for choosing Only Oak Furniture and we hope to serve you again in the future.

Posted 2 years ago

“When I couldn’t get the website to work they gave me a phone number and I was quickly able to place my order. The staff were extremely polite, friendly and helpful. I paid £19.99 for delivery by two drivers who would place the furniture in the desired room. This didn’t workout as the delivery company let us down. They didn’t arrange a delivery date and arrived unannounced and left the furniture with a neighbour. I emailed Only Oak Furniture and they very quickly responded and refunded the £19.99 paid. They were as appalled as I was and said they would contact the delivery company. The furniture itself is beautiful and excellent quality. I couldn’t be more pleased with it and think it is excellent value for money, considering the quality. Inspite of the problems I wouldn’t hesitate to use this company again as they were easy to contact and respond immediately.”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you for your kind words and for choosing Only Oak Furniture. We're sorry to hear that you had some trouble with the website but glad that our team was able to help you place your order over the phone. We appreciate your patience as we worked to get everything sorted out for you. We're sorry to hear about the issues with the delivery company and are happy to have refunded the delivery fee. We hope that you're now enjoying your new furniture! Thank you for writing this review and for letting others know about your positive experience with us.

Posted 2 years ago

“good quality and delivery”

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Posted 2 years ago

“Very nice item”

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Posted 2 years ago

“Excellent service, item very well packaged. Would have no hesitation in using Only Oak Furniture”

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Posted 2 years ago

Thank you so much for your review. It makes such a difference knowing we get it right 99% of the time. We're constantly trying to improve our service and this feedback really helps.

Posted 2 years ago

“I purchased the solid oak Hi Fi unit and I'm so happy with it. Ita a statement piece in my home. It was so well packaged and the purchase was flawless from start to finish. Shelves can be removed if needed. I had to take one out as I have a tape deck that is taller than the other pieces.”

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Posted 2 years ago

“Due to the remoteness and COVID, I didn’t speak to the staff at OOF face to face but they were very helpful on the phone and gave accurate information. I cannot fault their service at all. However, the hi-fi cabinet itself did arrive with a couple of issues. The ‘so called’ solid oak top had a strip of veneer raised very slightly higher than the others. I was able to push that back into place successfully but the fact is that it wasn’t solid oak as described. The glass front door also has a very fine scratch on it. Both are niggles really and I wouldn’t send the item back because of them (especially as it took over 6 months to get it). I suppose the biggest problem with these cabinets is the designers have no practical idea of how to install a modern hifi into a small cabinet. In order to get my large amplifier in and be able to wire up 7.1 surround plus optical cables etc, I had to cut a large section of the back of the cabinet off. Not something you really want to be doing with a brand new item of furniture but necessary nevertheless.”

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Posted 2 years ago

“Very good brilliant”

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Posted 2 years ago

“Excellent service and quality products”

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Posted 2 years ago

“Very happy only criticism is that the right hand hook is out of position”

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Posted 2 years ago

Only Oak Furniture is rated 4.5 based on 883 reviews