Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 874 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“We ordered a sliding roof gazebo, which wasn’t cheap, we had to wait months for delivery. Once we received item there was a part missing, we’ve been waiting 5 days now and nobody seems to care. We really will not be using these again. Bad customer service.”

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Posted 3 years ago

Hi, Thanks for taking the time to leave us some feedback on your experience with us. I am ever so sorry we have not reached our very high standards on this occasion. We do always respond in a very timely manner and can see we were only alerted to your missing part yesterday and had one dispatched today. I hope this will be with you very shortly and can only apologise we were missing a piece. Many thanks

Posted 3 years ago

“After emailing are updates we’re correct,very pleased”

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Posted 3 years ago

“Probably ordered at wrong time with covid + suiz problem. I was kept informed of where package was.”

Only Oak Furniture 5 star review on 8th June 2021

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Posted 3 years ago

“Firstly we are delighted with our new Royal Craft garden furniture.Due to well known shipping issues there was a long delay in delivery.I think communication of this might have been better otherwise we are satisfied with using only oak furniture and would use again. Kind regards Iain”

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Posted 3 years ago

“Great furniture great communication very pleased all round”

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Posted 3 years ago

“Never ordered furniture online before, should not have worried. My 2 chairs arrived in perfect condition. There was a delay in the delivery but I was kept informed by email and by phone.”

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Posted 3 years ago

“Ordered parasol cover and it came quicker than expected. Great product with helpful pole to help get it over the top of the parasol. Good value too as expected to pay more for something of that quality, so ordered 2!”

Only Oak Furniture 5 star review on 7th May 2021

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Posted 3 years ago

“Won't order again. Do not recommend at all. I left a one star review as I was not happy with the service delivered although I previously had tried to get in touch with them. After review was posted I was called straight away asking me for the reasons of the bad rating. The guy was questioning me all the time in a very rude speaking. He ended up saying he was going to reply back to my review to make me see (and I quote) "silly". Totally unacceptable. Disguting manners”

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Posted 3 years ago

Hi Sir, We have reviewed your notes and can see you accepted a delayed delivery on the 23/1 following a call made to you to discuss if you wished to continue with the order. We did deliver within the time scale quoted at the time of the call. We also note you declined to book a 2 man delivery service at the time of order to save £19.99. We do have an email from yourself following delivery to complain that you did not receive a 2 man service. We do note you had to assist the drive to move the goods, when not spending £19.99 we presume you are happy to do so if you want the furniture delivering to the room of choice. Not having paid £19.99 to have such a large order is not recommended. That said we have not had any correspondence from you regarding damages, nor have you indicated in your review that any damage was sustained. We do note you have asked for more discount but as we sell items at such a competitive price and the fact no damage was sustained we were unable to see why we would offer any more discount on your order. Regards, Steve Wardle MD

Posted 3 years ago

“So happy with our sideboard, excellent customer service too. Highly recommend.”

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Posted 3 years ago

“Loved the table I bought. The colours of the oak are unique. It really makes my dinning room unique”

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Posted 3 years ago

“Great service. All worked well. Had to reschedule delivery but went very smoothly. Furniture very well packaged too.”

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Posted 3 years ago

“I bought the Mobel Oak Large Hidden Office Twin Pedestal Desk, which is top quality and very well designed.”

Only Oak Furniture 5 star review on 16th April 2021

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Posted 3 years ago

“Very pleased thank you”

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Posted 3 years ago

“Customer Service and delivery both great and my desk is of great quality. My only issue is that the only measurements available online were of the draws but as the pictures looked fine I ordered any way. Unfortunately when the desk arrived the draws are a lot deeper and the legs much shorter than you can see on the picture which means you actually have very little leg space when sitting at the desk. The product also said the desk would arrive fully assembled but I had to unpack the box and put the legs on the desk.”

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Posted 3 years ago

“Very nice that they kept us informed on the progress of our order.Thank you.”

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Posted 3 years ago

“We love our new dining table and chairs, excellent quality and delivery men were brilliant”

Only Oak Furniture 5 star review on 11th April 2021

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Posted 3 years ago

“We recently purchased a shoe cupboard from Only Oak Furniture. Although the item was shown as being available within a couple of weeks, the following day we had a call to apologise but it would not arrive for a month or so after that. However, we were asked whether rather than waiting, we would prefer to cancel the order with an immediate refund - what excellent service. The cupboard actually arrived within the extended timescale and is a really nice piece of furniture. I would thoroughly recommend the company for its service.”

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Posted 3 years ago

“Recieved wonderful service and communication throughout. Very happy with all aspects of the experience and would recommend. The nest of tables we bought is beautiful and perfect for our room. Will definitely be back!”

Only Oak Furniture 5 star review on 7th April 2021

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Posted 3 years ago

“Not the best quality paint drips down front .”

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Posted 3 years ago

“Fast and efficient service with furniture arriving a lot earlier than originally forecast and at good price. Delivery guys were very good and quick.”

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Posted 3 years ago

Only Oak Furniture is rated 4.5 based on 874 reviews