Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.52

4.5 Rating 883 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 25th December 2024

100

Anonymous

Anonymous // 01/01/2019

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“I ordered the Henley 4 Seat Round Garden Dining Set at 09:30 on the 24th and to my absolute delite the driver was at the gates with the entire order, well packed and in great condition...... at 09:00 on the 25th !!!! I didn't get hundreds of texts to say exactly which lane of the M62 the driver was now in... just an outstanding service - how refreshing. It's a really well made product, the look and quality are spot on and all the items were received blemish free. Other sites were boasting cheaper prices by just a few quid here and there, but I went with 'Only Oak' because of the impressive credentials of being a 'Living Wage Employer' and their partnership with the 'One Tree Planted' project....... I'm chuffed that I did ! ...... can't fault it !!”

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Posted 2 years ago

“First class service from ordering to when it was delivered also kept up to date with what was happening all the way through 👍”

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Posted 2 years ago

“Great range on offer. Item was delivered when arranged and in perfect condition. It's as good in quality of manufacture as it is in design. We're very happy.”

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Posted 2 years ago

“Haven’t received the item yet!”

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Posted 2 years ago

Hi Anthony, Thank you so much for your revised review. Following a small delivery issue, the team worked to resolve it quickly and efficiently. Nice to see you were a fully satisfied customer in the end. Steve Wardle MD

Posted 2 years ago

“Nice furniture as advertised, well packed and good delivery service”

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Posted 2 years ago

“Ordered book cabinet and tv stand. Dimensions incorrect on tv stand. Customer Services have been so helpful and they deserve praise. Thank you so much”

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Posted 2 years ago

“Quick delivery, arrived on time.”

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Posted 2 years ago

“My recent purchase of a solid oak blanket chest was perfect. Quality excellent, aesthetically pleasing perfect. The service was fantastic with delivery above expectations. A piece of furniture which will last a lifetime.”

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Posted 2 years ago

“After a long wait my beautiful bed arrived. I was kept updated on the status of my order throughout and the organized delivery was efficient. The bed is fantastic, really solidly made and marvellous to look at and sleep on. I can highly recommend Only Oak Furniture and the bed purchased.”

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Posted 2 years ago

“Beautiful furniture, excellent service. Would definitely use again.”

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Posted 2 years ago

“Very pleased with the service only problem I had was with delivery as it was not delivered till 8 30pm I am 70 and it was rather late to receive my furniture otherwise I am very pleased”

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Posted 2 years ago

Thank You for your feedback. I am sorry about the late delivery. Occasionally drivers get delayed due to traffic but they do always endeavour to deliver on the day they have said. I hope you enjoy your new furniture for years to come Steve Wardle MD

Posted 2 years ago

“Awful customer service. Very keen to take your order but do not respond to any complaints.”

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Posted 2 years ago

Tim, I am sorry this is taking longer than both of us would like to resolve. We are working with both the supplier and the factory and I promise we will resolve the issue. As a small family firm, we will not let you down on this. Steve Wardle MD

Posted 2 years ago

“Quick polite and efficient service arrived as arranged .”

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Posted 2 years ago

Thanks Stuart, So pleased you found our service was efficient. We strive to keep everyone happy! Steve Wardle MD

Posted 2 years ago

“Cannot fault in any way! Excellent service, great communication and prompt delivery. Thank you.”

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Posted 2 years ago

Simply Thank you for your custom. Always happy to see we meet expectations! Regards, Steve Wardle MD

Posted 2 years ago

“We are so pleased with our new tv unit. Quality, solid piece of furniture at a great price. Great service with good communication regarding dispatch and delivery. We have a 42” tv on the unit but it could definitely handle a larger tv with the unit not being swamp by it. We would definitely use Only Oak furniture again in the future.”

Only Oak Furniture 5 star review on 14th January 2022

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Posted 3 years ago

Thank you Jill. Look forward to helping you in the future! Steve Wardle MD

Posted 2 years ago

“The Mobel range is well built and looks good in my lounge. It has given me lots of additional storage! The staff were helpful in our virtual conversation. I am hoping one of the doors in the sideboard which was cracked will be replaced shortly. If this happens,I would not hesitate to give 5 stars to the company.”

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Posted 3 years ago

Hi Sylvia, Thanks for the feedback. We will ensure this is resolved for you as fast as possible. Steve Warle MD

Posted 2 years ago

“Fantastic Ryedale oak chairs with grey check seats in pure wool. I was really impressed with the build quality and the chairs are so comfortable too. Fast delivery at exactly the time stated!”

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Posted 3 years ago

Thank you. I know it can be a bit of a risk buying On-Line but your comments reflect the quality of our goods and service. Great feedback for all our future customers :-) Steve Wardle MD

Posted 2 years ago

“great quality and price many thanks”

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Posted 3 years ago

No problems Romeo, Purchasing On-Line with us means you always get a great deal. Steve Wardle MD

Posted 2 years ago

“Lovely oak sideboard just as advertised. Arrived three days before Christmas brought by two cheerful members of this family run business.Thankyou”

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Posted 3 years ago

Hilary, It's always a pleasure to meet our customers! During busy times like Christmas, we always strive to ensure our customers get their orders. It was a pleasure to meet you and your husband! Steve Wardle MD

Posted 2 years ago

“Lovely well made product Bought for a client who were delighted. Online communication and delivery was very efficient and punctual delivery.”

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Posted 3 years ago

Thanks, Pete, We aim to please. I hope you will consider us again in the future. Steve Wardle MD

Posted 2 years ago

Only Oak Furniture is rated 4.5 based on 883 reviews