Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 897 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 28th January 2025

102

Anonymous

Anonymous // 01/01/2019

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“Good quality and value for money.”

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Posted 4 years ago

Thank you for your review, Lyndon.

Posted 4 years ago

“Appears to be well made and of reasonable quality representing good value for money. However, we have only enjoyed a weeks use of it so far.”

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Posted 4 years ago

Hello Anthony, Thank you for your review. We're pleased you are enjoying your Bistro set.

Posted 4 years ago

“Dear Reader - I have 3 questions for you : - Do you want to get a response if you have an issue with your purchase from Only Oak Furniture: - Would you expect the company to show willingness to resolve your issues: - Would you expect a refund if your purchase is totally different from the pictures on their website. If the answer to these questions is YES - do not buy from Only Oak Furniture. If there is a problem, they will not work to resolve it, they will ignore your emails and there is no question of getting a refund. Just be warned and don’t risk it. The first picture shows the set I received. The second picture shows what I was expecting and it is off their website. The company have behaved disgracefully in not accepting the error and putting it right.”

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Posted 4 years ago

Thanks for the review. All of our customers reading this please note we offered to accept this set back for inspection. What we did not agree to is to ship it back from Portugal. The customer had the set shipped to Portugal privately from the address we delivered it to in the UK. We offer free returns to all our customers who have claims of defective furniture within the UK as per our T&Cs. We have in this case, asked for pictures taken in the sun light to support the claim of colour change which have not been provided. Both Only Oak and our supplier Katie Blake are unable to examine the items in question when they are located in Portugal. As reasonably expected by anyone shipping items such as this out to Portugal privately, we can not and will not cover the cost of the return form locations such as this. Should the items be returned and the colour verified as incorrect we would of course offer a full refund.

Posted 4 years ago

“Very happy with grey gloss table easy to assemble delivery and service exelent”

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Posted 4 years ago

“Quick efficient service, great furniture. Fantastic customer service when I had an issue - resolved immediately. Highly recommend.”

Only Oak Furniture 5 star review on 2nd June 2020

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Posted 4 years ago

“Excellent customer service and product we love our Modena corner sofa had a slight issue with faulty table but was replaced promptly, thank you”

Only Oak Furniture 5 star review on 1st June 2020

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Posted 4 years ago

“Great thanks!”

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Posted 4 years ago

“Excellent service, a beautiful piece of furniture - couldn't be happier. Will be back for some stuff when I can :)”

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Posted 4 years ago

“I wanted to purchase a Scandinavian style Hi-Fi unit and after an extensive online search I found the ideal one for my needs - a unit that is part of the Scandic collection. Only Oak Furniture offered this item at a very competitive price and included free delivery. The website was easy to use and my order, which was well packaged, arrived promptly. I would be very pleased to use Only Oak Furniture again in the future.”

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Posted 4 years ago

“Very happy with the garden furniture that I bought and great communication from customer services.”

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Posted 4 years ago

“Amazing service. Amazing furniture. Very happy kids with their vw camper van bunk bed!”

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Posted 4 years ago

“Fantastic company, great service and communication, fast delivery, lounger is exactly what I was looking for. Would definitely recommend.”

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Posted 4 years ago

Natalie, thanks for the super feedback. It is a great sun lounger and really comfortable!

Posted 4 years ago

“Great service, good communication and amazing garden furniture. We are very happy with the product and service.”

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Posted 4 years ago

Paul thank you for the feedback its great to hear such positive words, have a great weekend

Posted 4 years ago

“Excellent product looking superb in my lounge ..”

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Posted 4 years ago

Thanks for the great review Ray!

Posted 4 years ago

“Excellent service, and excellent product when it arrived, beautiful cantalever parasol, with the weights added”

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Posted 4 years ago

Hi Debra thanks so much for the kind review, its a great parasol, lets hope for a great summer

Posted 4 years ago

“Very happy the price was keen the communications were spot on accurate and clear. The quality of the Z Hi Fi rack is excellent it’s very solid and exactly as advertised. The delivery was on time, the driver helpful and polite it all went to plan so thank you! We are Happy to recommend this company.”

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Posted 4 years ago

Hi Chris, thanks for the fantastic feedback it really is appreciated. I have to agree the Z Hi-Fi rack is a great piece of furniture. We are really pleased you like it

Posted 4 years ago

“Ordered the 3 Urban Chic style nest tables. Absolutely love them! They look great and are solidly built. Good comms over delivery timings. Hassle free transaction for a quality product.”

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Posted 4 years ago

Hi John, thanks for the feedback they really are great tables!

Posted 4 years ago

“Beautiful furniture,quick delivery,excellent customer service. Highly recommend”

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Posted 4 years ago

Thanks Jules, we aim to please and I am so happy that you like the furniture

Posted 4 years ago

“Bought a set of garden furniture after being let down by other companies. Brilliant customer services from Gemma keeping me fully informed during my customer journey. I would highly recommend this company who maintained great customer service in these difficult times.”

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Posted 4 years ago

Thanks so much for the great feedback, we always try our very best and we are really pleased we could help.

Posted 4 years ago

“Great service from start to delivery. Furniture well made and great value. Delivery quick turn around, would recommend Only Oak Furniture.”

Only Oak Furniture 5 star review on 5th May 2020

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Posted 4 years ago

Thanks so much for the great feedback! Such a great choice on the garden furniture, it compliments your beautiful decked area perfectly!!

Posted 4 years ago

Only Oak Furniture is rated 4.5 based on 897 reviews