Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.52

4.5 Rating 883 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 25th December 2024

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chairs were exactly as described.Excellent service ,particularly communication after sales service with Stephen.”

Helpful Report

Posted 2 years ago

Hi Louise, Thank you for leaving a review of your recent purchase from Only Oak Furniture. We're really pleased to hear that you're happy with the chairs and the service you received, and that Stephen provided excellent communication after your sale. Thank you for choosing Only Oak Furniture and we hope to see you again soon!

Posted 2 years ago

“Attractive small sideboard which I purchased to fit into an alcove. Suits very well and matches other furniture in the room.”

Helpful Report

Posted 2 years ago

Thank you for your review, Barbara. We're glad to hear that you are pleased with your purchase of the small sideboard and that it matches the other furniture in your room. Thank you for choosing Only Oak Furniture!

Posted 2 years ago

“Really pleased with my purchase , brilliant price , delivered on time 10/10”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Njie! We're glad to hear that you're happy with your purchase. Our team strives to provide the best possible experience and pricing for our customers, so it's great to know we succeeded in this instance. Thank you for choosing Only Oak Furniture and we hope to serve you again soon!

Posted 2 years ago

“Upon request to return an unopened item that was no longer required to either have full refund or swap I was told I would be charged £60 !!!!!! Don't Think So !!!!!!!”

Helpful Report

Posted 2 years ago

Hi Erica, We're happy to hear that you were pleased with the pieces of furniture and understand the measurements you took meant you did not need the second item. We do have a returns policy in place to protect both us and the customer with insured collections from our couriers. Sorry if this was not your expectation but we do try to clearly outline this in our returns policy. Thank you, Only Oak Furniture

Posted 2 years ago

“Thank you very much for a beautiful table, great company and gentlemen, suppliers. I would highly recommend”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Julita! We're so glad that you enjoyed your experience with us and our furniture. It was a pleasure working with you and we hope to do so again in the future.

Posted 2 years ago

“Very good quality”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Michael. We're glad to hear that you're pleased with the quality of your new furniture. We hope you'll enjoy it for many years to come.

Posted 2 years ago

“Lovely console table. Easy transaction and well organised delivery.”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Barbara. We're so happy to hear that you enjoyed your experience with Only Oak Furniture and that the delivery process went smoothly. We hope you'll enjoy your new console table for many years to come!

Posted 2 years ago

“Very good service and quickly delivered”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Imane! We're glad to hear that you're happy with your purchase and our service. We strive to get orders out as quickly as possible and we're glad that it met your expectations. Thank you for choosing Only Oak Furniture and we hope to serve you again in the future!

Posted 2 years ago

“Very happy with our sideboard. Good quality and exactly as described on website.”

Helpful Report

Posted 2 years ago

Thank you for your review Hazel! We're glad to hear that you're happy with your purchase of the sideboard. It's great to know that it is of good quality and that it is as described on our website. Thank you again for choosing Only Oak Furniture, and we hope to see you back soon.

Posted 2 years ago

“Excellent as always!”

Helpful Report

Posted 2 years ago

Thank you for your kind words! We're so happy to hear that you're pleased with your new piece of furniture. We strive to bring our customers the best possible experience and it's great to know we succeeded in this case. Thank you for choosing Only Oak Furniture and we hope to serve you again in the future!

Posted 2 years ago

“Brillant service. Questions fully answered and delivery updates provided.”

Helpful Report

Posted 2 years ago

Valerie, thank you for choosing Only Oak Furniture. We're glad to hear that you received excellent service and your questions were fully answered. We appreciate the updates on your delivery as well. Thank you again for choosing Only Oak Furniture and we hope to serve you in the future.

Posted 2 years ago

“It's a good furniture”

Helpful Report

Posted 2 years ago

Thank you for your review Hani! We're glad to hear that you're happy with your purchase. If there is anything we can do to help with your future orders, please don't hesitate to let us know.

Posted 2 years ago

“Well made, delivered on time”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Mike. We're glad to hear that you're happy with your new Only Oak Furniture piece. Our team works hard to ensure each piece is made to the highest standards and delivered on time. We hope you'll enjoy it for many years to come.

Posted 2 years ago

“we had a bedroom furniture set delivered it was all damaged probably from being thrown around in the back of a lorry the wardrobe had been damaged and resprayed the paintwork was patchy it was dreadful the drawers from the chest of drawers were broken inside. We asked for a refund but were persuaded to have it replaced so we waited for the second delivery of furniture to arrive took half a day off work and it was cancelled. Took another half a day off work to receive yet another damaged set of furniture, I had enough by this point so we mixed and match the 2 sets to get it up to some sort of standard. The company that delivered the second lot of furniture refused to take the first set of furniture which was all packed up in its orginal packaging in the kitchen and ready to go. I found out later they had told only oak furniture that they refused to take as it was not packaged up!! At this point, we put the furniture outside all covered up and told them to collect it during the week after 5.30 when we are home as we are not taking any more time off work . The furniture is not made out of oak. Never again would I order anything from here and if you're reading this then maybe you should consider it too...”

Helpful Report

Posted 2 years ago

Hello Gavin, Thank you for your review. I am sorry to hear that you experienced damage to your furniture and completely agree that on this occasion it did not go to plan. Although we tried where we could to manage the communication breakdowns we did fall short in the speed of resolving the issue. We have, and will continue to learn from our mistakes working closer with our couriers and suppliers alike and I hope the constant communication we had throughout the issue goes someway to showing you and other customers when things go wrong we do try our best within the limitations we are faced with. I would like to apologise on behalf of Only Oak Furniture and thank you for your honest feedback

Posted 2 years ago

“We were delighted with the glass table. It was packed in very well and was easy to assemble. The only problem was righting the table up as it was so heavy but reinforcements were called!”

Helpful Report

Posted 2 years ago

Thank you for choosing to purchase your glass table from Only Oak Furniture, Ann. We're glad to hear you are happy with the product and that assembly was easy. Thank you for taking the time to write a review and we hope you'll shop with us again in the future!

Posted 2 years ago

“Delivery was excellent, chairs are excellent. Ordering was giving me trouble but the young man I was connected to was more than helpful he put order through for me. Altogether was very satisfied with the service.”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Irene! We're so happy to hear that you're satisfied with your purchase. Our delivery team strives to provide excellent service and our chairs are a customer favourite. Thank you for choosing Only Oak Furniture and we hope to serve you again in the future!

Posted 2 years ago

“Both pieces arrived damaged. Had to chase for an update on replacement. Very sarcastic & unprofessional customer service. Replacements not available for at least 6 weeks. Quality of product poor considering price.”

Helpful Report

Posted 2 years ago

Hello Raymond, Thank you for your review. I am sorry to hear that you experienced damage to your furniture and that our customer service was not up to our usually very high standards. We aim to provide the best possible experience for all of our customers and it sounds like we were off the mark on this occasion. I would like to apologise on behalf of Only Oak Furniture and would like to give you some further reassurance that we are working to get your replacements to you as soon as we can. You can always reach us at enquiries@onlyoakfurniture.co.uk in the meantime should you need any further support.

Posted 2 years ago

“Beautifully made quality furniture. My second order from Only Oak and very happy with our latest purchase. Delivery within a few weeks & nothing was too much trouble for the delivery guys despite having to carry a full bedroom suite upstairs. Highly recommended.”

Helpful Report

Posted 2 years ago

Thank you for choosing Only Oak Furniture, Elizabeth. We're so happy to hear that you're satisfied with your purchase and the delivery process. Our team works hard to ensure each piece of furniture is carefully crafted and delivered in a timely manner. Thank you for taking the time to leave a review and we hope you'll continue to choose Only Oak for all of your furniture needs.

Posted 2 years ago

“Supplied as ordered quickly and professionally, I would recommend and buy from them again.”

Helpful Report

Posted 2 years ago

Thank you for your kind words Fiona, we're glad to have been of service and that you would recommend us. We hope to be of assistance again in the future!

Posted 2 years ago

“Very nice set of drawers but the back panel looks a bit cheap. A coat of wood stain made it match the rest of the unit. Delivery was not good. We had no notice it was coming and if the driver had come an hour later we would not have been in as we were going away for the weekend. I see you charge for redelivery.”

Helpful Report

Posted 2 years ago

Hi Christine, thanks for your review. We're glad you like the set of drawers but sorry to hear that you weren't happy with the back panel - we'll pass on your feedback to our production team. I'm sorry to hear that you didn't have any notice of delivery but I am glad you were luckily in. We will do our best to improve the communication with our transport team.

Posted 2 years ago

Only Oak Furniture is rated 4.5 based on 883 reviews