Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 874 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent as always!”

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Posted 2 years ago

Thank you for your kind words! We're so happy to hear that you're pleased with your new piece of furniture. We strive to bring our customers the best possible experience and it's great to know we succeeded in this case. Thank you for choosing Only Oak Furniture and we hope to serve you again in the future!

Posted 2 years ago

“Brillant service. Questions fully answered and delivery updates provided.”

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Posted 2 years ago

Valerie, thank you for choosing Only Oak Furniture. We're glad to hear that you received excellent service and your questions were fully answered. We appreciate the updates on your delivery as well. Thank you again for choosing Only Oak Furniture and we hope to serve you in the future.

Posted 2 years ago

“It's a good furniture”

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Posted 2 years ago

Thank you for your review Hani! We're glad to hear that you're happy with your purchase. If there is anything we can do to help with your future orders, please don't hesitate to let us know.

Posted 2 years ago

“Well made, delivered on time”

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Posted 2 years ago

Thank you for your kind words, Mike. We're glad to hear that you're happy with your new Only Oak Furniture piece. Our team works hard to ensure each piece is made to the highest standards and delivered on time. We hope you'll enjoy it for many years to come.

Posted 2 years ago

“we had a bedroom furniture set delivered it was all damaged probably from being thrown around in the back of a lorry the wardrobe had been damaged and resprayed the paintwork was patchy it was dreadful the drawers from the chest of drawers were broken inside. We asked for a refund but were persuaded to have it replaced so we waited for the second delivery of furniture to arrive took half a day off work and it was cancelled. Took another half a day off work to receive yet another damaged set of furniture, I had enough by this point so we mixed and match the 2 sets to get it up to some sort of standard. The company that delivered the second lot of furniture refused to take the first set of furniture which was all packed up in its orginal packaging in the kitchen and ready to go. I found out later they had told only oak furniture that they refused to take as it was not packaged up!! At this point, we put the furniture outside all covered up and told them to collect it during the week after 5.30 when we are home as we are not taking any more time off work . The furniture is not made out of oak. Never again would I order anything from here and if you're reading this then maybe you should consider it too...”

Helpful Report

Posted 2 years ago

Hello Gavin, Thank you for your review. I am sorry to hear that you experienced damage to your furniture and completely agree that on this occasion it did not go to plan. Although we tried where we could to manage the communication breakdowns we did fall short in the speed of resolving the issue. We have, and will continue to learn from our mistakes working closer with our couriers and suppliers alike and I hope the constant communication we had throughout the issue goes someway to showing you and other customers when things go wrong we do try our best within the limitations we are faced with. I would like to apologise on behalf of Only Oak Furniture and thank you for your honest feedback

Posted 2 years ago

“We were delighted with the glass table. It was packed in very well and was easy to assemble. The only problem was righting the table up as it was so heavy but reinforcements were called!”

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Posted 2 years ago

Thank you for choosing to purchase your glass table from Only Oak Furniture, Ann. We're glad to hear you are happy with the product and that assembly was easy. Thank you for taking the time to write a review and we hope you'll shop with us again in the future!

Posted 2 years ago

“Delivery was excellent, chairs are excellent. Ordering was giving me trouble but the young man I was connected to was more than helpful he put order through for me. Altogether was very satisfied with the service.”

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Posted 2 years ago

Thank you for your kind words, Irene! We're so happy to hear that you're satisfied with your purchase. Our delivery team strives to provide excellent service and our chairs are a customer favourite. Thank you for choosing Only Oak Furniture and we hope to serve you again in the future!

Posted 2 years ago

“Both pieces arrived damaged. Had to chase for an update on replacement. Very sarcastic & unprofessional customer service. Replacements not available for at least 6 weeks. Quality of product poor considering price.”

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Posted 2 years ago

Hello Raymond, Thank you for your review. I am sorry to hear that you experienced damage to your furniture and that our customer service was not up to our usually very high standards. We aim to provide the best possible experience for all of our customers and it sounds like we were off the mark on this occasion. I would like to apologise on behalf of Only Oak Furniture and would like to give you some further reassurance that we are working to get your replacements to you as soon as we can. You can always reach us at enquiries@onlyoakfurniture.co.uk in the meantime should you need any further support.

Posted 2 years ago

“Beautifully made quality furniture. My second order from Only Oak and very happy with our latest purchase. Delivery within a few weeks & nothing was too much trouble for the delivery guys despite having to carry a full bedroom suite upstairs. Highly recommended.”

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Posted 2 years ago

Thank you for choosing Only Oak Furniture, Elizabeth. We're so happy to hear that you're satisfied with your purchase and the delivery process. Our team works hard to ensure each piece of furniture is carefully crafted and delivered in a timely manner. Thank you for taking the time to leave a review and we hope you'll continue to choose Only Oak for all of your furniture needs.

Posted 2 years ago

“Supplied as ordered quickly and professionally, I would recommend and buy from them again.”

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Posted 2 years ago

Thank you for your kind words Fiona, we're glad to have been of service and that you would recommend us. We hope to be of assistance again in the future!

Posted 2 years ago

“Very nice set of drawers but the back panel looks a bit cheap. A coat of wood stain made it match the rest of the unit. Delivery was not good. We had no notice it was coming and if the driver had come an hour later we would not have been in as we were going away for the weekend. I see you charge for redelivery.”

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Posted 2 years ago

Hi Christine, thanks for your review. We're glad you like the set of drawers but sorry to hear that you weren't happy with the back panel - we'll pass on your feedback to our production team. I'm sorry to hear that you didn't have any notice of delivery but I am glad you were luckily in. We will do our best to improve the communication with our transport team.

Posted 2 years ago

“Brilliant shoe storage for hallway really pleased with purchase would definitely recommend this company Extremely well packed and delivery drivers very polite and helpful”

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Posted 2 years ago

Thank you for your kind words, Jennifer! We're so happy to hear that you are pleased with your purchase and our delivery drivers. Your recommendation is greatly appreciated.

Posted 2 years ago

“Really pleased with our purchase of a Bordeaux dresser, we looked for quality & found it at Only Oak Furniture as the dresser has dovetail joints & soft close doors. The dresser came well wrapped in polystyrene & strong cardboard but unfortunately the solidity & weight caused some problems as we had to get help to remove it,by then the delivery men were long gone! The dresser was undamaged,excellent”

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Posted 2 years ago

Thank you for your kind words, Alan. We're so happy to hear that you are pleased with your purchase of the Bordeaux dresser! The dovetail joints and soft close doors are both features that we are proud to offer our customers and we're glad that you appreciate them. Thank you for taking the time to write a review and we hope you'll enjoy your new dresser for many years to come!

Posted 2 years ago

“I ordered the Z Design console for my hallway. It arrived promptly with good delivery people. The console looks great, is of good quality and slimline with useful draws.”

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Posted 2 years ago

Thank you for your kind words, Lucinda. We're so happy to hear that you're pleased with your purchase of the Z Design console and with our delivery service. We strive to provide excellent products and customer service, and we're glad to have been able to do that for you. Thanks again for choosing Only Oak Furniture!

Posted 2 years ago

“Staggeringly poor quality. Apparently this is what they consider as a acceptable after ‘a rigorous series of quality checks before items are despatched’. Not expensive but not cheap either; however, at any price would this would fail a GSCE design project. Apart from the appalling gaps in the ‘joints’, they couldn’t even screw the hooks on square. I can’t recommend anyone who would think this is was ok to despatch.”

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Posted 2 years ago

Hi Jonathan, Thank you for your honest feedback. I'm sorry to hear that you were disappointed with your purchase. We do our best to quality check all of our furniture before it is dispatched but I understand that sometimes things can slip through the net whilst shipping directly from our suppliers. I only wish you had emailed us so we could have tried to rectify the problem when it had arrived. I will feed this back and aks our suppliers to review this range further to see what more we can do to improve. Many thanks for taking the time to review your experience with us

Posted 2 years ago

“Good quality furniture,but had to wait a long time for delivery”

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Posted 2 years ago

Thank you for your review, David. We're glad to hear that you are happy with the quality of the furniture and apologise for the delay in delivery. We hope you are enjoying your new pieces!

Posted 2 years ago

“Very pleased with item, kept us informed with delivery & delivery drivers were very curtious, would definitely recommend”

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Posted 2 years ago

Hi Melvin, We're glad to hear you're happy with your purchase of the oak sideboard and that our delivery drivers were courteous. Thank you for recommending us and we hope you'll shop with us again in the future! Thank you, Only Oak Furniture

Posted 2 years ago

“Im really happy with the wardrobe and bedside table. It was very easy to assemble and looks fantastic. Delivery was straight-forward too. Would highly recommend!”

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Posted 2 years ago

Thank you for your kind words, Karen! I'm glad to hear you're happy with your purchase and that assembly was easy. We appreciate your recommendation and we hope you'll shop with us again in the future.

Posted 2 years ago

“Very pleased with the chest of drawers, substantial build and quality finish. Delivered promptly and well packed.”

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Posted 2 years ago

Thank you for your positive review of our oak chest of drawers, Dennis! We're glad to hear that you're happy with the build and quality finish. Our furniture is designed and crafted to withstand the test of time, and we're pleased to hear that it has met your expectations. Thank you for choosing Only Oak Furniture, and we hope you'll enjoy your furniture for many years to come.

Posted 2 years ago

“I am very pleased with my ordered and smoothly transaction, also able to pick a delivery date which was great !! Great company to deal with”

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Posted 2 years ago

Hi Jacqueline, Thank you for your kind words and five-star rating. We're thrilled to hear that you had a positive experience with our company and that you're happy with your purchase. Thank you for choosing Only Oak Furniture, and we hope to serve you again in the future!

Posted 2 years ago

Only Oak Furniture is rated 4.5 based on 874 reviews