Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.52

“The daybed and trundle is fine although the assembly instructions were very limited. The boxes were absolutely filthy when the item(s) were delivered to us. Not good on a brand new cream carpet!”

Helpful Report

Posted 4 months ago

Thank you for taking the time to rate Only Oak Furniture with 4 stars! We truly appreciate your feedback. We're glad to hear that you are satisfied with your daybed and trundle. However, we apologize for any inconvenience caused by the limited assembly instructions. We understand how crucial clear instructions are, and we will address this issue to improve our customer experience. Regarding the condition of the delivered boxes, we deeply apologize for the inconvenience caused to your brand new cream carpet. We assure you that this is not our standard practice, and we will be reviewing our delivery procedures to prevent such occurrences in the future. Thank you again for sharing your valuable feedback, and we hope to serve you even better in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.

Posted 4 months ago

“Easy website to navigate, prompt delivery, very well packed for transportation not a single mark on all of my items and excellent quality, really pleased ☺️”

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Posted 5 months ago

Thank you so much for your wonderful 5-star review of Only Oak Furniture! We greatly appreciate your support and kind words. We're delighted to hear that you found our website easy to navigate and that the delivery was prompt. Our team takes great care in ensuring that all items are well-packed for transportation to prevent any damages. We're thrilled to hear that not a single mark was found on any of your items. Moreover, we're proud to provide excellent quality furniture, and we're absolutely thrilled that you are pleased with your purchase. Your satisfaction is our utmost priority. Thank you once again for choosing Only Oak Furniture, and we look forward to serving you again in the future!

Posted 4 months ago

“Perfect Transaction. Have ordered twice before never a problem. Perfect service”

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Posted 5 months ago

Thank you for your fantastic 5-star rating! We appreciate your kind words and are thrilled to hear that you had a perfect transaction with Only Oak Furniture. Your satisfaction is our top priority, and we are delighted that you have chosen us not just once, but twice before without any issues. Your loyalty as a customer means a great deal to us, and we are grateful for your continued support. Thank you again for your wonderful feedback, and we look forward to serving you with our perfect service in the future.

Posted 5 months ago

“This company has been a pleasure to deal with. Prompt email replies. Prompt despatch and delivery. Sent missing wooden cupboard handles out quickly. On two consecutive purchases have matched lower price of competitor. All items as described.”

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Posted 5 months ago

Thank you so much for your fantastic 5-star rating of Only Oak Furniture! We really appreciate your feedback and are thrilled to hear that you have had such a positive experience with us. We are delighted that you found our service prompt and efficient, and that we were able to quickly resolve any issues you encountered. Your satisfaction is of utmost importance to us, and we are pleased to have met your expectations with our products and customer service. We also wanted to take a moment to express our gratitude for your loyalty as a customer. It is customers like you who make our job a pleasure, and we couldn't be happier to serve you. If there is anything else we can assist you with, please do not hesitate to reach out. Once again, thank you for your kind words and for choosing Only Oak Furniture. We look forward to serving you again in the future!

Posted 5 months ago

“I rang the store and had a question and someone returned my call within an hour. I was therefore able to place an order. The delivery company was booked and my furniture arrived. Was very happy with my purchase.”

Helpful Report

Posted 5 months ago

Thank you so much for your outstanding 5-star rating of Only Oak Furniture! We are thrilled to hear about your positive experience with us. We greatly appreciate your kind words and are glad that we were able to assist you promptly. Our team takes pride in providing excellent customer service, so it's wonderful to know that someone returned your call within an hour and helped you place your order. Moreover, we are delighted that your furniture arrived on time with the assistance of our reliable delivery company. Ensuring a seamless delivery experience is one of our top priorities. We are overjoyed to hear that you are very happy with your purchase. Your satisfaction means the world to us, and it motivates us to continue delivering high-quality furniture and exceptional service. Once again, thank you for choosing Only Oak Furniture. We truly value your support and hope to serve you again in the future.

Posted 5 months ago

“Both lamp tables, though very different, are lovely. One star deducted because it wasn't clear when ordering that the items would be delivered separately by two different companies, one of which did not give the 3 hour delivery window promised.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to rate Only Oak Furniture with 4 stars. We truly appreciate your feedback and are delighted to hear that you found both lamp tables lovely. We apologize for any inconvenience caused by the separate deliveries from different companies. We understand the importance of clear communication and will strive to improve our ordering process to avoid any future misunderstandings. Once again, thank you for choosing Only Oak Furniture and for sharing your experience with us. Your satisfaction is our priority, and we hope to have the opportunity to serve you again in the future.

Posted 5 months ago

“Fantastic product and service! Recommend to all.”

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Posted 5 months ago

Thank you so much for your fantastic 5-star rating of Only Oak Furniture! We truly appreciate your kind words and recommendation to all. Our team is delighted to know that you were satisfied with both our product and service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Posted 5 months ago

“We ordered the item to stand on our landing. It fits perfectly and looks great. It was delivered well within the time frame we were given and was carefully packed to arrive in perfect condition.”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star rating of Only Oak Furniture! We are thrilled to hear that you are satisfied with your recent purchase. We are delighted to know that the item you ordered fits perfectly on your landing and looks great. It's fantastic to hear that the delivery was prompt and that our team took great care in ensuring it arrived in perfect condition. We appreciate your support and are happy to have you as a valued customer. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Posted 5 months ago

“Very pleased with my third purchase from Only Oak furniture, the Katarina display cabinet. The delivery drivers arrived exactly on time and brought it in with care. The cabinet is good quality and even nicer than the photograph on the website. If I had the room I would order another one! The order was delayed due to circumstances beyond the company's control but we we notified by email of a delivery date and this adhered to.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to give us a fantastic 5-star rating! We greatly appreciate your support and are thrilled to hear that you are very pleased with your recent purchase of the Katarina display cabinet from Only Oak Furniture. We are delighted to know that our delivery drivers arrived promptly and handled your new cabinet with care. It brings us immense joy to hear that the cabinet not only met but exceeded your expectations in terms of quality and appearance. We take pride in ensuring that our photographs on the website accurately represent our products, so it is fantastic to receive your feedback in this regard. We completely understand your desire to order another cabinet if you had the space, and we would be more than happy to assist you with any future purchases whenever you decide to expand your furniture collection. We apologize for the delay you experienced, as it was unfortunately caused by circumstances beyond our control. However, it brings us comfort to know that our notification email helped in keeping you updated, and we are glad that the delivery date was honoured as indicated. Once again, thank you for your support and for choosing Only Oak Furniture. We hope to serve you again in the future and assist you with any further furniture needs.

Posted 5 months ago

“I was pleased and well satisfied, just what we were looking for .”

Helpful Report

Posted 5 months ago

Thank you so much for giving Only Oak Furniture a 5-star rating! We truly appreciate your support and feedback. It's wonderful to hear that you were pleased and well satisfied with your experience with us. We strive to provide our customers with exactly what they are looking for, and we are thrilled that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your satisfaction and are always here to help. Once again, thank you for choosing Only Oak Furniture and for your kind review!

Posted 5 months ago

“The future arrived well packed and when opened there was no damage. It was easy to order on line and the was certainly up to the standard of the photographs on the website. Delivery was delayed by a couple of days, but that was no problem. I would certainly purchase from Only Oak Furniture again. The customer service was excellent as well.”

Helpful Report

Posted 6 months ago

Thank you so much for giving Only Oak Furniture a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. We are glad to know that your future arrived well packed and without any damage. It's fantastic that the quality of the product matched the standard shown in the photographs on our website, and we hope it meets all your expectations. While we apologize for the slight delay in delivery, we are glad it didn't cause any inconvenience for you. Customer satisfaction is our priority, and we are committed to providing excellent customer service. Thank you for considering Only Oak Furniture for your future purchases. We look forward to serving you again!

Posted 5 months ago

“Ordered a coffee table which was delivered within the stated 15 working days. Pleased with the quality of the item. The optional handles were missing from the package however customer service was excellent and they were promptly dispatched and arrived the next day.”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star rating of Only Oak Furniture! We are thrilled to hear that you had a positive experience with us. We are delighted to know that your coffee table arrived within the specified 15 working days and that you are pleased with its quality. We apologize for the oversight with the optional handles, but we are happy that our customer service team was able to rectify the situation promptly. Your kind words regarding their excellent service mean a lot to us. Once again, thank you for choosing Only Oak Furniture and for taking the time to share your feedback. We look forward to serving you again in the future.

Posted 6 months ago

“Furniture arrived in excellent condition and was even better than photo, we are really pleased with our purchase”

Helpful Report

Posted 6 months ago

Thank you so much for giving Only Oak Furniture a 5-star rating! We really appreciate your feedback and are thrilled to hear that you are pleased with your purchase. It's great to know that the furniture arrived in excellent condition and surpassed your expectations, even looking better than in the photo. We strive to provide our customers with high-quality products and exceptional service, and we are glad that we were able to meet your expectations. If you need any further assistance or have any questions, please do not hesitate to reach out. We hope you continue to enjoy your new furniture and have a wonderful experience with Only Oak Furniture. Thank you once again for your kind words and for choosing Only Oak Furniture.

Posted 6 months ago

“Excellant service and delivery.”

Helpful Report

Posted 6 months ago

Dear Maggie, Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your kind words and support for Only Oak Furniture. We are thrilled to hear that you had an excellent experience with our service and delivery. Your satisfaction is our top priority, and we are glad that we could meet your expectations. Thank you again for your glowing review. We hope to have the opportunity to serve you again in the future!

Posted 6 months ago

“Efficient, friendly and good value for money”

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Posted 6 months ago

Dear Fiona,Thank you so much for your outstanding 5-star rating of Only Oak Furniture! We truly appreciate your support and are thrilled to hear that our service met your expectations. Efficient, friendly, and good value for money are the three qualities we strive to uphold in every interaction with our valued customers, like yourself. Your feedback serves as a great encouragement to our team, as we work diligently to provide top-notch service and high-quality products. Once again, thank you for choosing Only Oak Furniture. We look forward to serving you again in the future!

Posted 6 months ago

“I am very pleased with the sideboard I bought it is very well made”

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Posted 6 months ago

Thank you so much for taking the time to rate us with 5 stars, Kim! We truly appreciate it. We're thrilled to hear that you are very pleased with the sideboard you purchased and that you find it to be very well made. Your satisfaction with our furniture is our utmost priority. Thanks again for your kind words and for choosing Only Oak Furniture!

Posted 6 months ago

“We had a fabulous experience with Only Oak Furniture. The island was in stock so we ordered it and received comprehensive delivery instructions. It arrived on time in perfect condition and now sits proudly in the centre of our Kitchen. The granite worktop is perfect!”

Helpful Report

Posted 6 months ago

Simon, Thank you so much for your outstanding 5-star rating of Only Oak Furniture! We truly appreciate your kind words and are thrilled to hear about your fabulous experience with us. We are delighted that the island you ordered was in stock and that the comprehensive delivery instructions were helpful. It brings us great joy to know that your order arrived on time and in perfect condition. We are even more thrilled to hear that the island now sits proudly in the centre of your Kitchen, adding a touch of elegance and style to your space. Your satisfaction is our top priority, and we are grateful for your support and trust in our products and services. Enjoy the perfect granite worktop and the newfound charm it brings to your kitchen! Once again, thank you for your glowing review, and we look forward to serving you again soon.

Posted 6 months ago

“Furniture was lovely, the delivery team were an absolute disgrace. They were appalling and rude to my daughter on day of delivery. We thought the side gate entrance would be easier for them as it was going straight into the kitchen. They said it wouldn’t fit through and would have to go back without even suggesting to attempting to deliver through front door. My daughter who suffers with FND asked them to try the front door and because they had reloaded the item back on the lorry they wound the window down and said No. She stood in front of the van so that they were unable to pull off and had to re try delivery through the front door. The two men did nothing but swear and curse all the time they were delivering the item. They left it in the lounge and my daughter and I had to move it into the kitchen. Absolutely disgusting behaviour from two men whose job role is ‘delivery men’.”

Helpful Report

Posted 6 months ago

Dear Cheryl, Thank you so much for taking the time to provide us with your feedback regarding your experience with Only Oak Furniture. We greatly appreciate your honesty and openness in sharing your concerns. First and foremost, please accept our sincerest apologies for the unsatisfactory behaviour exhibited by our delivery team. We understand how frustrating and upsetting it must have been for both you and your daughter to be subjected to such appalling and rude behaviour. This is certainly not the level of service we strive to provide, and we deeply regret any distress caused. We have taken immediate action to address this issue with our delivery team and ensure that such behavior is not repeated in the future. We value our customers' feedback tremendously, as it allows us to continually improve our services and rectify any shortcomings. Cheryl, we genuinely want to make things right for you. Please let us know how we can improve your experience and regain your trust. We are open to any suggestions you may have and are committed to providing you with a seamless and pleasant shopping experience with Only Oak Furniture. Once again, we offer our sincerest apologies for any inconvenience caused, and we thank you for bringing this matter to our attention. We look forward to hearing from you and resolving this issue to your satisfaction.

Posted 6 months ago

“Good price and the bed arrived undamaged and looks great. Delivery guys were great. Do beware of the delivery times on the website though. Website said 2-3 weeks but once we ordered the confirmation email said 2-3 months. In the end we waited a little longer than that but alls well that ends well!”

Helpful Report

Posted 7 months ago

Dear Les, Thank you so much for taking the time to give Only Oak Furniture a 4-star rating. We truly appreciate your positive feedback and are delighted to hear that you found our prices to be good and that the bed arrived undamaged and looks great. We are also pleased that our delivery team provided excellent service. We apologize for any confusion that may have arisen regarding the delivery times. We understand that this can be frustrating, and we are continually working to improve our communication on our website. Nevertheless, we are thrilled to know that despite the extended wait, everything turned out well in the end. Thank you once again for choosing Only Oak Furniture. We hope to serve you again soon!

Posted 6 months ago

“Good value , good service”

Helpful Report

Posted 7 months ago

Dear Malcolm, Thank you so much for your 5-star rating of Only Oak Furniture! We really appreciate your feedback and are thrilled to hear that you had a positive experience with us. "Good value, good service" is what we strive for, and we are glad that we were able to meet your expectations. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. Once again, thank you for choosing Only Oak Furniture and for taking the time to leave us such a wonderful review. We look forward to serving you again in the future.

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture Reviews