Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.52

4.5 Rating 884 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 25th December 2024

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and delivery”

Helpful Report

Posted 3 years ago

Hello Karyn Thank you for taking the time to leave a review and we are glad to hear you are happy with our service and your item

Posted 3 years ago

“The customer service was appalling. The furniture was so badly damaged I can’t understand who or why anyone would send it out. The damage was so bad the delivery driver removed it immediately.”

Helpful Report

Posted 3 years ago

Hello Louise We are very sorry that this has been your experience with us. The quality of the goods delivered is not what we have come to expect from this particular supplier. I can see we have refunded you immediately and would like to take this time to sincerely apologize to you.

Posted 3 years ago

“Customer services either ignored my queries, or were very slow replying. Delivery dates failed, final delivery was late and not positive. Product looks nice, but draw runners are not up to the price bracket. Looking elsewhere next time.”

Helpful Report

Posted 3 years ago

Hello Peter We are sorry this is the experience you have had with us. I can see you received your item some time ago now. We were made aware of issues with our courier company and have since rectified this and are now using a new courier's delivery service. With regards to the drawer runners, they are advertised as wooden runners on this product, we are sorry if you feel they do not meet your standards on this occasion.

Posted 3 years ago

“Excellent products at reasonable prices, swift and polite delivery, customer service above and beyond what I’ve experienced before (have already written a review about my experience with their representative Niamh, whose amazing help and support has made us a faithful customer of this company).”

Only Oak Furniture 5 star review on 10th July 2021

Helpful Report

Posted 3 years ago

Thank you for your review, very much appreciated

Posted 3 years ago

“waiting for burrill sideboard, will comment after delivery thanks.”

Helpful Report

Posted 3 years ago

Hello Valerie I can see your item will be with you very shortly

Posted 3 years ago

“I have given 5 stars solely on the furniture not customer service or delivery. the furniture was of good quality and very nice I ordered a small two door sideboard which I am pleased with. The only negative I had was when ordered they said between 10 and 20 days delivery this however took nearly 4 months to arrive due to shipping container problems which I understand was not the company’s fault but if I had not got in touch with them I don’t think they would have been bothered to let me know when I could expect a delivery each time I was told different estimated delivery dates which also over ran.However I was offered a full refund if I didn’t want to wait.”

Helpful Report

Posted 3 years ago

“Very happy with my garden furniture set, good quality.”

Helpful Report

Posted 3 years ago

Hello Beryl Thank you for your review. We are glad to hear you are happy with your item.

Posted 3 years ago

“I have faulty chair waiting to be replaced. Not very happy with time scale.”

Helpful Report

Posted 3 years ago

“Very good quality goods and excellent customer service and issue resolution”

Only Oak Furniture 5 star review on 9th July 2021

Helpful Report

Posted 3 years ago

Thank you Jeninne for taking the time to leave a review. We are grateful for this and pleased we managed to resolve your issue for you.

Posted 3 years ago

“Delivery 3 months ! It was delivered while I was on Holiday and left outside ! I had told them I was away and to give me a delivery date which they ignored ! The actual sideboard is very nice.”

Helpful Report

Posted 3 years ago

“Exactly as shown and described. Arrived very quickly and very pleased with the white heart.”

Helpful Report

Posted 3 years ago

“Our nest of tables and lamp table arrived quickly and great quality too. As returning customers, we will be back for more of this range. Great service, great products and fab prices. Many thanks to the team :-)”

Helpful Report

Posted 3 years ago

“Really good service,the delivery guys were great and took care to protect my carpets etc and were very polite”

Helpful Report

Posted 3 years ago

“Poor customer service, lack of coordination with delivery company regarding customer orders.”

Helpful Report

Posted 3 years ago

“Furniture good quality. Found it very stressful waiting months to be delivered Wondered if I would ever receive my furniture Great pity as the quality is good value for money Would hesitate to order again unless guaranteed delivered date”

Helpful Report

Posted 3 years ago

“Ordered chest of draws badly bashed about so had to send back it was collected two weeks ago still waiting for refund”

Helpful Report

Posted 3 years ago

“8 seater Garden set - delivered quickly & efficiently. Somewhat time consuming to assemble - but not particularly difficult. Appears fit for purpose.”

Helpful Report

Posted 3 years ago

“I found Only Oak Furniture purely by chance as I searched for a very specific item - a desk which is not a desk when not in use! When I compared the product with other companies there was absolutely no question on quality and style - it surpassed them all. My order arrived well within the delivery time-frame, and was perfect! My Hidden desk is exactly what I was looking for, and when closed up, my dining room no longer looks like an abandoned office! The quality of the build and materials used is very high. I'm very impressed with it. If I had to find one complaint, it is that the drawer (actual workstation section) is prone to sliding in and out - it could do with some form of 'stopper' to prevent this. Alternatively, a suggestion which might improve the item is to retain the drawer as a drawer which would house the laptop when not in use, but include a slide out platform between the top of the drawer and the unit top which would be the work area when in use - this would make the workstation slightly higher (I'm quite small, so it works fine for me as it is, but a taller person might struggle a bit). I tried to add 2 photos, but couldn't, sorry.”

Helpful Report

Posted 3 years ago

“Nightmare from courier service Oakworld use, one box missing on delivery day then a month later finally hot 2nd box, had to phone daily to try and get sorted.”

Helpful Report

Posted 3 years ago

“Helpful advice from the sales team but let down by a slightly off hand reaction to my request for an update on a delivery date.”

Helpful Report

Posted 3 years ago

Only Oak Furniture is rated 4.5 based on 884 reviews