Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.52

4.5 Rating 883 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 25th December 2024

100

Anonymous

Anonymous // 01/01/2019

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“After waiting months waiting for a chair and paying for it to be taken into my home I phoned only oak furniture to get it returned because it wasn’t suitable, I was told buy customer service it could only be done if it in the box it came in which I explained was disposed of by their delivery men before coming into my house, they would only take it back if paid over £100 don’t buy from this company”

Helpful Report

Posted 3 years ago

Hi Gina, Sorry about the delay. However covid has increased the delivery times of some items beyond our 10-25 day target. We are working with our suppliers to reduce these delays but the majority are simply caused by shipping delays around the world and is completely out of our control. With regards to the disposal of you box. Only Oak Furniture do not offer this service, nor do any of our contracted delivery teams, if a delivery team has removed the packaging they would only do so with your permission. We have to insist that items are returned in their original packaging to prevent damages when items are returned. It is most important that anyone receiving goods remove them carefully from thee packaging and inspect them. Should you wish to return an item then you must replace the item back in to the undamaged packaging for their safe return. We have this clearly stated in our terms and conditions which you accept at the time of purchase. Regards, Steve Wardle MD

Posted 3 years ago

“I'm so glad I used Only Oak furniture. After a very bad experience with another supplier who failed to deliver the Z Oak Large desk after 6 months, and who could not give me any indication of delivery, I turned to Only Oak. They provided me with a date for the next shipment and an estimate of when the item would be delivered. I was kept up to date with progress and informed when the item had arrived in the UK. Deliver soon followed. The desk itself is absolutely fabulous and worth the wait.”

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Posted 3 years ago

Hi David, So pleased you had good customer service and that you are delighted with product. This is what we build our brand on! Sorry about the wait though, its been a challenge to get furniture made and shipped to the UK this last 18 months and although we are achieving about an 83% success rate of delivery within 10-25 working days, some items are taking a considerable amount of time beyond this to arrive. I hope and I am sure the quality was worth the wait! Regards Steve Wardle MD

Posted 3 years ago

“Delighted with the quality and service of Only Oak Furniture Nunwich Tall Chest.Ordered delivered,well packaged,and in situ with no trouble. Wish all companies were as good. Very pleased.I recommend them,and will use again.”

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Posted 3 years ago

Hi Joan, Thanks for the feedback, I am really pleased we are getting the majority of our orders delivered in the condition you expect. Great news our staff are doing the utmost to make sure your expectations are met. Regards, Steve Wardle

Posted 3 years ago

“Good quality nest of tables. Got it at a good price too. Delivery was a bit delayed because of hgv driver scarcity. Otherwise, I am happy and will like to purchase other items with them in the future”

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Posted 3 years ago

Hi, Thanks for your feedback, great to see despite all this years issues we can still keep most customers happy! Steve Wardle MD

Posted 3 years ago

“Good website but they are suffering from supply problems on some items (like the rest of the world). Ordered and paid for a patio dining set in January for an estimated delivery in May and it arrived in October. Not a problem for us but better communication over the delays and revised/missed delivery dates would have helped to make the wait easier. We have ordered previously from Only Oak and we will more than likely do so again.”

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Posted 3 years ago

Hi David, Garden Furniture has been a big challenge for us this year we wont hide from that fact! Information from suppliers has been at best sketchy, sometimes we even did not believe the information that was coming through. How do I pass information to customers I don't even accept? My resort was to remove the suppliers from the site. However, on the plus side we are delivering an average 83% of our orders on time. Unlike many other companies we have also left the reviews on for you to leave your feedback, I wont lie its hard to see where we are failing is normally out of our hands. As long as our customer service remains then I am happy. And for as long as I can as MD I will answer all reviews myself. I hope this is enough t convince you and others to order via our family firm again! Enjoy your garden furniture and thanks for staying with us through the journey!

Posted 3 years ago

“They were extremely helpful when I contacted them to ask about a particular dining table. I was not ready to take delivery on the date provided and a delay to a later date was no problem. The only comment I would make is that I received an E Mail advising I would get a text message when the delivery driver was 30mins / 1 hr away, this did not happen, but thankfully I was in when he arrived. I think this is down to the delivery company rather than Only Oak Furniture.”

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Posted 3 years ago

Hi, Thank you for your review. I will take p the lack of a call with our delivery partner. I am pleased our customer service team were able to help you with your specific requirements. Regards, Steve Wardle

Posted 3 years ago

“We ordered 2 bedside tables and a dressing table in August. It is now October and we still don't have any furniture, despite all being "in stock" on their website. The dressing table they did try and deliver but it was damaged, and despite us chasing for updates we still have no idea when they will try and deliver the bedside tables. If you don't have stock ready to deliver, don't let me buy from you. I wish we hadn't and gone to a company who actually respect their customers.”

Helpful Report

Posted 3 years ago

Hi Allan, I am sad to read this review. I can only apologise for the delivery company who damaged your first dressing table. We will have the new one out to you either late this week or early next. As for the bedside tables given the current issues around shipping we try and keep customers updated as best as possible when suppliers inform us of delays. At the time of your order you were informed that we did not have stock, nor a shipping date. You were happy to proceed at the time. Since then we have informed you as much as possible with regards to your order. While I accept that we should have on the web site in and out of stock items clearly marked, this particular supplier does not have the facility to do this with our site. We are and have made significant progress on showing in and out of stock items on the site since your order with other suppliers and will I am sure, have the same facility with this supplier soon. As you may understand this takes significant resource and willingness from the supplier to complete this task. I have tried to contact you personally to discuss this review and how you would like us best to proceed with the order. Please feel free to contact us direct to discuss the remainder of the order. Steve Wardle MD

Posted 3 years ago

“Very good table. Strong and sturdy. Rather heavy. Good quality.”

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Posted 3 years ago

Great, Heavy furniture speaks for itself, Just because we supply at low prices the quality remains! Steve Wardle MD

Posted 3 years ago

“Bought 2 'Dresses' (sideboard & tops) - Quality products, value for money but delivery took 6 months”

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Posted 3 years ago

Hi David, I am sorry your order took so long, the year has been a challenge for some ranges. I am pleased you stayed with us, Quality furniture is sometimes worth a wait! I guess the 5Star review means you are a another happy customer. Steve Wardle MD

Posted 3 years ago

“Beautiful furniture but there was a chip at the of the glass top for the table and a couple of the rattan weave broken in the centre for the parasol.”

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Posted 3 years ago

“I do not feel it was made clear as to how difficult it was to erect the shed and the tools one needed. I had to employ a joiner to assist me. Also I feel the shed should be supplied with a shelf and lock.”

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Posted 3 years ago

“very pleased with my small bookcase, very good quality and delivered on time would definitely use again.”

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Posted 3 years ago

“I love the cabinet but as you can see from the photograph of he door is out of alignment.”

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Posted 3 years ago

“Sadly we have had a very poor experience with this company. Long wait times (not flagged until after payment), very poor quality furniture (and unusable) when the first 2/5 pieces arrived and a very protracted and inconvenient process to organise the returns. Business model means that OOF do not see the quality of the goods they are selling, nor do they have any control over the incompetant suppliers/delivery company. That said, staff in the office at OOF were excellent, very helpful and dealt with our complaints speedily and to the best of their ability within the confines of what they could control.”

Helpful Report

Posted 3 years ago

Hi Janet, I am sorry the product did not match your expectations, we do sell a lot of the range without complaint. I do say that from time to time there can be the odd item that gets through quality control with a defect and I apologise for this. Normally we would replace faulty items free of charge for you should you allow us to. Our returns process is identical to that of our delivery once we have established there is a fault with an item, asking for photos of a damaged item is only fair to ask when we are going to collect a product for an established a fault. However, I have totally disagree with the comments about our business model. We do see the goods we sell. We are fully aware of the goods we sell and the quality of the goods too. We do not see the goods we send out, because the are packaged well to protect them during transit, I am sure you would agree this is important to protect the furniture. Our control over suppliers and delivery companies is under constant review and we work with all our suppliers to improve product and service. Where we can not achieve a suitable service with a supplier or delivery company, we will remove and have removed them form our site without hesitation. Finally I am pleased our staff did everything they could to help you with you order, I am just sorry for them you fell a 1 Star review justifies their work on you behalf, after all its not just the product the review is about. Kind Regards, Steve Wardle MD

Posted 3 years ago

“Excellant customer service and great communication. Quick delivery and great looking stove.”

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Posted 3 years ago

“Excellent service -we bought a gazebo very pleased with quality of product. Requested additional components and were very pleased with their response and price - would thoroughly recommend”

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Posted 3 years ago

“Well pleased with my furniture, kitted out my lounge/diner with all new furniture, a little wait but certainly worth it, very well made and looks lovely”

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Posted 3 years ago

“Good solid oak furniture that whilst we had to wait at least 9 months to arrive, are as described in the advert.”

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Posted 3 years ago

“Really pleased with my cabinet - looks great in my Dining Room and the description was spot on. Would recommend Only Oak Furniture”

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Posted 3 years ago

“Delivery delayed but was kept informed of due date on a regular basis. Well worth the wait, its a beautiful piece of furniture much admired by all.The furniture was so well wrapped for delivery it could not have possibly sustained any damage in transit. 100% pleased.”

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Posted 3 years ago

Only Oak Furniture is rated 4.5 based on 883 reviews