Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 874 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2024

Anonymous

Anonymous // 01/01/2019

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“Price quality delivery perfect. Thank you”

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Posted 1 year ago

Thank you so much for your kind words, Peter! We're thrilled to know that you're happy with the price, quality and delivery of your order. We appreciate your business and look forward to serving you again in the future.

Posted 1 year ago

“Breeze sideboard - nice quality, measurements correct as described. Well packaged and delivered on time.”

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Posted 1 year ago

Thank you for choosing to order the Breeze sideboard from us, David. I'm glad to hear that you're happy with both the quality and the measurements of the piece. It's great to know that it arrived well-packaged and on time too. Thank you for your business and we hope to serve you again in the future!

Posted 1 year ago

“Pleased with furniture delivery guys excellent had slight problem with missing parts of furniture but was dealt with quickly good customer service”

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Posted 1 year ago

Thank you for your review, Kim. We're glad to hear you were pleased with the furniture, the delivery guys and that any issue was quickly resolved. Your satisfaction is our top priority and we appreciate your business.

Posted 1 year ago

“Excellent customer service throughout and product is as good if not better than my expectation Superb service from start to finish!!”

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Posted 1 year ago

Thank you for your kind words, David. We are so happy to hear that you had an excellent experience with our customer service and that the product surpassed your expectations. It is wonderful to know that we were able to provide you with a great experience from start to finish. Thank you for choosing us and we hope to welcome you back in the future!

Posted 1 year ago

“Beautiful chairs, so comfortable and look amazing. Delivery in time for Christmas and kept informed all the way through”

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Posted 1 year ago

Thank you for your kind words, Martin! We're thrilled to hear that you love your new chairs and that the delivery process went smoothly. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“The service from Stephen was second to none. All goods arrived on time and were as expected. Can not recommend Only Oak enough. Will certainly come back if needing any more funiture.”

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Posted 1 year ago

Thank you for choosing Only Oak Furniture, James. I'm glad to hear that you had a positive experience with Stephen and that the furniture arrived on time and as expected. We hope to serve you again in the future!

Posted 1 year ago

“Great product and lovely firm to deal with but I did have a few delivery issues”

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Posted 1 year ago

Thank you for your review, Richard. We're glad to hear that you're happy with the product and our service, but sorry to hear about the delivery issues. We'll pass on your feedback to our team and make sure they're aware of the situation. Thanks again for choosing Only Oak Furniture.

Posted 1 year ago

“Good quality product, arrived on time”

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Posted 1 year ago

Thank you for your kind words, David. We're glad to hear that you're happy with your purchase and that it arrived on time. We appreciate your business and hope that you'll visit us again in the future!

Posted 1 year ago

“Really pleased with the furniture purchased - industrial oak cocktail cabinet, coffee table and lamp tables. Very good quality for the price paid. I’ve deducted a star for the delivery service…. Arrived at 7.10am without any warning. Guy just shrugged his shoulders at me which was an irritating starting point. Next bit was I’d paid for the furniture to be assembled and had a dispute about this as he thought he was just dumping boxes in the room. He eventually agreed to do assemble but wasn’t clear that he should be doing this so you need to sort these arrangements out for future customers. In fairness to him it became clear that he’d set off on a significant journey to us and then had to return to base and then set off on another huge journey after that…. About 500 miles in a day so I can see why he wanted to be away quickly. Took the shine off our new delivery though.”

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Posted 1 year ago

Thank you for your review, Allison. I'm glad to hear that you are pleased with the quality of the furniture you purchased and our price point. I apologise for the delivery service and any inconvenience it may have caused. Our goal is to always make sure our customers are happy with their purchase, so I appreciate the feedback. At the moment we are not offering assembly as a service which is why the team were not really able to accommodate this request, sorry if this was not made clear. Our team is working hard to improve our delivery process and make it as smooth as possible for future customers. Thank you again for your business and we hope you will continue to shop with us in the future!

Posted 1 year ago

“When I placed my order for this item: Burrill Oak 6 Wicker Basket Sideboard, I understood there was an 8 - 10 week wait. However I was lucky and received my order 2 weeks later. The item arrived very well protected and was delivered by a friendly and helpful person. The sideboard is just as described, just what I wanted and is totally suited to my purpose of purchasing it. I am 100% happy and wouldn't hesitate to use this company again, as it was a simple process from beginning to end and I was kept well informed.”

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Posted 1 year ago

Thank you for your kind words, Amanda. We're so glad to hear that you're happy with your new sideboard and that the delivery process went smoothly. We hope you'll enjoy it for many years to come!

Posted 1 year ago

“Very helpful call centre after placing order. I missed a call from the delivery team but that didn't stop the team from locking in the delivery slot they knew I wanted on my behalf. The delivery itself was fantastic, a 3 man team delivered to my room of choice and took away all the rubbish after putting my table together (which I wasn't expecting). The table itself is really high quality and just what I expected.”

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Posted 1 year ago

Hi Paul, Thank you for your kind words and 5-star review. We're really happy to hear that you're pleased with your new Only Oak Furniture table, and that our delivery team went above and beyond to make sure you were happy with the entire experience. Thank you for choosing Only Oak Furniture, and we hope you'll enjoy your table for many years to come!

Posted 1 year ago

“Great service and delivery. Would order again from this company.”

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Posted 1 year ago

Thank you for choosing to order from Only Oak Furniture Sandra, we're delighted to hear that you were happy with both our service and delivery. We hope to be able to serve you again in the future!

Posted 1 year ago

“Beautiful furniture and very classy, have had lots of compliments. Will definitely shop here again.”

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Posted 1 year ago

Thank you for your kind words, Vivian. We're thrilled to hear that you're enjoying your new furniture and that it's adding a touch of class to your home. We hope you'll shop with us again in the future!

Posted 1 year ago

“I was very happy with my Signature Table, delivery was quick and delivery driver very pleasant.”

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Posted 1 year ago

Thank you for your review, Carole. We're glad to hear that you're happy with your purchase and the delivery process. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“2 velvet dining chairs, delivered promptly - regular texts tracking parcel, excellend customer service from company.”

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Posted 1 year ago

Hi Susie, thank you for leaving a review for Only Oak Furniture. We're really pleased to hear that you're happy with your purchase and the service you received from us. It's great to know that our regular text updates on your order were helpful and that you found our customer service excellent. We hope to see you again soon!

Posted 1 year ago

“It is not a table made of wood It is a very light-pressed part of recycled bits, not sure what are they Not happy with our new table”

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Posted 1 year ago

Hello, Mariyana Geneva. Thank you for your review of our product. I am sorry that you are not happy with your purchase. This piece is made from rubberwood to create a sturdy table top. I hope this information helps clarify the construction of our furniture. If you have any further questions or concerns, please do not hesitate to contact us. We value your feedback and would love to help resolve any issues you may have.

Posted 1 year ago

“Great value piece of attractive furniture, thanks.”

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Posted 1 year ago

Thank you for your kind words, Ivan. We're glad you're happy with your purchase and that you found our furniture to be a great value. We hope you'll enjoy it for many years to come!

Posted 1 year ago

“We purchased an oak wine rack with a drawer. Arrived promptly. Beautiful oak we are really pleased with it. Thank you. 😊”

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Posted 2 years ago

Thank you for choosing to shop with us, Sarah! We're so glad you love your new wine rack and that it arrived promptly. Thank you for taking the time to leave a review and we hope to see you again soon.

Posted 1 year ago

“Great service throughout. Delivery driver kept in touch at all times. Would definitely use this company again.”

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Posted 2 years ago

Thank you for your kind words, Elaine. We're so glad to hear you had a positive experience with us and our delivery driver. We hope to be of service to you again in the future!

Posted 1 year ago

“Slight issue initially with delivery but sorted on the phone with the excellent md and we are very satisfied thank you”

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Posted 2 years ago

Hi Neil, thanks for your review of Only Oak Furniture. I'm glad to hear you had a good experience with our delivery service and that the issue was sorted out quickly on the phone. We're really happy to have you as a customer and we hope you'll enjoy your furniture for many years to come. Thanks again!

Posted 2 years ago

Only Oak Furniture is rated 4.5 based on 874 reviews