Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.43

4.4 Rating 1,069 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 5th December 2024

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service. Arrived promptly. Thank you”

Helpful Report

Posted 3 years ago

“Excellent service,ordered on Wednesday came on Friday perfect!”

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Posted 3 years ago

“Lots of different lightning ideas. Prompt shipping. Very pleased with item bought. Good quality”

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Posted 3 years ago

“Absolutely stunning lamp. Fantastic value for money. Looks expensive. I have ordered another one. Brilliant customer service. Fast delivery too! Buy with confidence x”

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Posted 3 years ago

“Impressed with how fast delivery was, so pleased with my lamp, quality”

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Posted 3 years ago

“The lamp was well worth the wait it’s beautiful. Thank you. Only thing I would recommend is keeping your customers more informed on reasons for delay.”

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Posted 3 years ago

“I returned a light worth £100 two months ago and I have still not received my refund. I have contacted customer services multiple times and I have provided proof of postage and a returns confirmation email and I still have not received a refund. I wouldn’t usually chase a refund up but £100 is a lot of money which I’m sure most will agree.”

Helpful Report

Posted 3 years ago

As I am sure you understand in circumstances such as these we have a process to follow. Unfortunately your returned parcel did not reach us. We do understand you dropped it off and it was picked up by our nominated carrier and then was lost in transit from that point. This of course is very regrettable and a most unusual occurrence also. I am pleased to note your refund was processed in full as soon as our investigations were complete. We regret any inconvenience. The Customer Care Team

Posted 2 years ago

“Service was exceptional, ordered a light fitting at 8 pm on Monday evening and took delivery at lunchtime on the Wednesday. Item was well packed and protected.”

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Posted 3 years ago

“I received the clip on lamp today which looks good but I can't issue a full review yet as I havent received the budget I also ordered at the same time”

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Posted 3 years ago

“All the product info was accurately displayed online. Ordering was straightforward and delivery was very swift (three days). The light was well packed and modern and we’ll be delighted to have it on our wall.”

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Posted 3 years ago

“Excellent item and service highly recommended”

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Posted 3 years ago

“We purchased two sets of ceiling lights. These are excellent, by far the best price available and the service was excellent with very quick delivery.”

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Posted 3 years ago

“Excellent fast delivery - great ceiling light that was far cheaper on this site than anywhere else - very pleased it looks lovely”

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Posted 3 years ago

“Excellent service quick delivery 🚚 lighting excellent quality and value for the money. Highly recommend this company. Always good service.”

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Posted 3 years ago

“Ordered Thursday, delivered Friday, fitted Saturday.......great service and the lights look fantastic too.”

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Posted 3 years ago

“Great choice of wall lights . Great correspondence and super speedy delivery 10/10 Definitely recommend”

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Posted 3 years ago

“I ordered from lampandlight co on the 25th December 2020 and nothing came 4th February 2021 still nothing they won't answer phone or emails so essentially they have stolen my cash DO NOT BUY FROM THIS COMPANY”

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Posted 3 years ago

The emails address provided with this review is not one recognised by our system, nor your name. Identifying order reference not supplied despite being requested. You have not purchased from our company Online Lighting Ltd. The Customer Care Team

Posted 2 years ago

“Excellent product and fast delivery, really impressed.”

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Posted 3 years ago

“Great service. Ordered on Wednesday and was here 8am the next day which was a pleasant surprise, thank you”

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Posted 3 years ago

“Prompt and effective service. The ceiling light looks beautiful and I cannot wait to have it put into its place. I think that a bit more technical knowledge on behalf of the customer services staff, or their help in connecting customers to those who can advise would be useful as I had questions that they couldn't answer, which was a disappointment, nevertheless, I love the item.”

Helpful Report

Posted 3 years ago

Online Lighting is rated 4.4 based on 1,069 reviews