Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.44

4.4 Rating 1,068 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 5th December 2024

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the choice of lighting available on the website and with the communication regarding dispatch of my order and delivery time slot. However....my order didn't arrive and tracking next day showed it had been returned to the Yodel depot. This is likely to be because the courier couldn't find our address. A simple phone call would have enabled the driver to have instructions on how to find our house. Why is this not the default? I have arranged for the order to be delivered to another address. The fault lies with the courier and not Online Lighting.”

Helpful Report

Posted 10 months ago

I am sorry that you feel your experience shopping with us wasn’t as it should have been. Let us know please if we can assist further. The Customer Care Team

Posted 10 months ago

“Lovely lamp and amazingly quick delivery, excellent price. Customer service guy friendly and helpful. Would never hesitate to order from them again”

Helpful Report

Posted 10 months ago

Thanks for your kind comments, much appreciated. Kind Regards Customer Service

Posted 9 months ago

“DO NOT ORDER FROM THIS SELLER!! I ordered 2 wall spotlights from them. At that time they had an option for the suggested bulbs, But the bulb suitable for the fixture which were necessary for my electrician to install them. A few days later I spoke with an agent who advise me that the bulbs were back in stock and I placed an order over the phone. Once `I received them the electrician did the install. But the bulbs they sent sits way-out above the edge of the spotlights. I contacted them about this and sent photos, but all they were willing to do was to replace the spotlights. This meant that I would have to call out the electrician to remove them and then come back again to install whatever replacement I deiced upon. This would be extremely costly to carry out. I rang again and apprised them of the situation and asked if they would be willing to meet some of the the re-install cost as it was their fault. They told me they would be unwilling to to do anything about it other than to send me 2 new spotlight units. This is the reason I'm giving them 1 star. If it were possible I would give them 0 stars. I recommend to go to another retailer as Online Lighting's customer service is really appalling.”

Helpful Report

Posted 10 months ago

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. The Customer Care Team

Posted 9 months ago

“I ordered a light but unfortunately it wasn’t as nice as it looked online. Laura in customer service organised a return for me and she was extremely helpful. The item was collected from my house and after speaking to Laura again to chase my return, she ensured the refund went through immediately. Even though the light wasn’t right this time, because of how my order and return was handled I will 100% order from then again. Well done Laura & Thank you”

Helpful Report

Posted 10 months ago

“I placed an online order on 31st December. After not receiving the goods, I contacted customer services by email to ask if the order had been dispatched. A reply asked for my full name and address and that they would look into it. It's now 11th January and no goods or any further info from customer services - come on, it can't be that hard to check an order.”

Helpful Report

Posted 11 months ago

Please accept our apologies for the delay with your order. I have emailed you to advise the reason for the delay. Thanks for taking the time to comment. Kind Regards Customer Service

Posted 10 months ago

“I placed my order and received the goods the next day. Well packaged, exactly as ordered and so I am pleased”

Helpful Report

Posted 11 months ago

“Great service and quick delivery”

Helpful Report

Posted 1 year ago

“Great service, great lights true to website image. Will use again for lighting.”

Helpful Report

Posted 1 year ago

“Excellent Product & Delivered within 24 hrs, Very pleased with my shoping experience at online Lighting.”

Helpful Report

Posted 1 year ago

“Awful customer service, taken 2 weeks of calls and emails for them to contact me. Item also arrived smashed.”

Helpful Report

Posted 1 year ago

“Best price I could find online, fast delivery and a quality product!”

Helpful Report

Posted 1 year ago

Your feedback is very much appreciated. Thankyou Kind Regards Online Lighting

Posted 1 year ago

“Arrived as stated, with good clear delivery info before hand. Good product, looks lovely up and was easy to fit. Would recommend”

Helpful Report

Posted 1 year ago

Thank you so much. The Customer Care Team

Posted 1 year ago

“Delivered extremely quickly ordered Wednesday night and delivered on Friday. Brilliant service”

Helpful Report

Posted 1 year ago

Delighted you are so pleased. The Customer Care Team

Posted 1 year ago

“Highly efficient service from Online Lighting and very pleased with my purchase”

Helpful Report

Posted 1 year ago

Many thanks for your order. The Customer Care Team

Posted 1 year ago

“Exactly what I wanted. Fast dispatch and delivery through a trusted courier. The package arrived quickly and in perfect condition.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback. The Customer Care Team

Posted 1 year ago

“Online Lighting had an LED wall light that had a design that I could not find anywhere else on the internet. It was a very reasonable price and I received it the next day which was much quicker than expected. The wall light seems to be by very robust and of high quality. I definitely will not hesitate to use Online Lighting again for future orders.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, and thank you for your order. The Customer Care Team

Posted 1 year ago

“Customer service totally unreasonable and refused request for an exchange for lights which are unopened / touched. I understand the 30 day refund limit had passed but we were only looking for an exchange for lights more suitable, even with this in mind they wouldn't budge their stance .Our electrician was ill which is why we didn't find out sooner they were incorrect. The company would not loose any money but we are now left with over £500 worth of lights we cannot use.”

Helpful Report

Posted 1 year ago

Thank you for getting in touch. Unfortunately the timeframe for returning these items has considerably expired. We believe 30 days is a generous amount of time for customers to decide on suitability. We cannot seem to locate any communication within the said period notifying us of the challenges now being advised. We also note from your initial email of 16th January there was no request to exchange the lights. To be fair to all our customers the terms and conditions of return are the same for all and these are set out on our website for customers to peruse prior to placing an order. The Customer Care Team

Posted 1 year ago

“Took my money and no sign of delivery. They could not even be bothered to chase it up when I queried it. I Eventually requested a refund. Apparently, they will ask the courier to send it back to them and then raise a refund. So, the courier can send it back to them but can’t sent it to me? This is suspicious to say the least - or just unprofessional. Either way, don’t touch as cannot be trusted.”

Helpful Report

Posted 1 year ago

Please accept our sincere apologies for the delay. All carriers faced considerable challenges this past Christmas season due to many more businesses using carriers instead of Royal Mail due to their strikes. The delivery network became extremely congested. We accept that delays occurred that were frustratingly out of our control. Every order which left us was monitored by a dedicated team on a daily basis without fail until delivery took place or other resolution was reached with the intended recipient. While we did request your parcel be returned to us it still has not arrived but obviously we refunded you immediately as issues with carriers are our responsibility and not that of our customers. The Customer Care Team

Posted 1 year ago

“a really good service really pleased”

Helpful Report

Posted 1 year ago

Thank you so much. The Customer Care Team

Posted 1 year ago

“Really pleased, quick delivery and lights are spot on.”

Helpful Report

Posted 1 year ago

Much appreciated - thank you. The Customer Care Team

Posted 1 year ago

Online Lighting is rated 4.4 based on 1,068 reviews