Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.43

4.4 Rating 1,071 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 9th January 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and communication.”

Helpful Report

Posted 4 years ago

“I ordered some lights in which it said it would take 3-5 working days. I booked an electrician to for them 8 days after. The lights didn’t arrive, I had cancel to electrician. I emailed and they said it would be approx 19th November. And again I booked the electrons and had to cancel again. I emailed and have had no reply, it’s is now the 26th November and I am really disappointed with the service!”

Helpful Report

Posted 4 years ago

“Really pleased with the light and On Line Lighting. Ordered late Thursday and it came on Monday, well packaged with extra bubble wrap and taped fragile. Also being fair to the dpd driver it appeared he handled it with care as not with the rest of the packages.”

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Posted 4 years ago

“Light came faster than expected, clear communication and its even better quality than the photos show, really happy and will buy again!”

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Posted 4 years ago

“Great service . Lights look great . Good quality and fair pricing .”

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Posted 4 years ago

“Firstly I have sent an email to Online Lighting on their website regarding my order. I have NOT received a reply to date regarding this as of 25.11.20. The Standard Light I received - the Cord was TWISTED in 2 places, hence the main structure is a bit 'UNSTEADY'. The Clips for the Globe Light was VERY TIGHT, hence the Globe itself could not be placed on top. l have had to PURCHASE A REGULAR Lamp Shade to COMPENSATE FOR THIS. NOT HAPPY having to do this. I had initially noted the previous Reviews, hence my purchasing of this item. Rather DISAPPOINTED. However, as it will cost me to send back, I shall not be returning. Hence only 3 STARS. (:-(”

Helpful Report

Posted 4 years ago

“Discovered this website whilst looking for a modern square shaped bathroom light. The product arrived on the Monday after ordering on the Sunday earlier than expected! I need another light for our dining room and shall go back to their website as a seem to have an excellent range of modern and traditional lights.”

Helpful Report

Posted 4 years ago

“Ordered ceiling light and bulbs which were quickly shipped. Unfortunately the delivery company failed to deliver on pre-arranged day after taking a day off work. The items were then returned to online lighting by courier and after emails and online chats a refund never happened until approx 3 weeks later. Only refunded for 1 item and after contacting about receiving full refund i got no reply again........very poor service”

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Posted 4 years ago

“Amazing service. Arrived earlier than expected and well packaged. Great product delighted.”

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Posted 4 years ago

“All arrived on time and in good order.”

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Posted 4 years ago

“Very efficient and super fast delivery”

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Posted 4 years ago

“Love the light perfect”

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Posted 4 years ago

“Very pleased with my order arrived quickly thank you so much”

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Posted 4 years ago

“Prompt response and delivery”

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Posted 4 years ago

“Very disappointed with their Customer Services which is not available to talk to. If they responded to emails promptly would help but it seems they purposely avoid responding so items are sent even though it may have needed to be changed because they are taking too long to fulfill an order. I would not use them again. A positive for them was that items were cheaper than other suppliers.”

Helpful Report

Posted 4 years ago

“I have been asked to write a review. Order300017656. I ordered a wall ight with plud and a bulb. I have received the plug and the bulb. Where is the light?”

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Posted 4 years ago

“Good choice of lights, good prices and quick delivery! What more do you want?”

Helpful Report

Posted 4 years ago

“We received 40 bulb heavy duty garden lights two days after we ordered them. Excellent service, good communication and gorgeous product, exactly what we wanted. Two of the bulbs didn’t work, sadly, and now trying to reorder, if this is executed efficiently and swiftly nothing but praise for ‘Online Lighting’ - thankyou”

Helpful Report

Posted 4 years ago

“Found Online Lighting when searching for a particular light. They were cheaper than the original company I as going to buy from and their delivery was very quick. Would recommend.”

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Posted 4 years ago

“I love my Lucile Watsie large floor lamp, it's stylish and good quality!”

Helpful Report

Posted 4 years ago

Online Lighting is rated 4.4 based on 1,071 reviews