Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.43

4.4 Rating 1,071 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

Write Your review

Tell us how Online Lighting made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Online Lighting 5 star review on 9th January 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered light on Tuesday and paid extra for the 1-2 day shipping method, 2 days is today and no parcel has arrived, there is also no contact number for this company and if you email them you get an automated response saying we will respond in three days!! Sorry but that is very poor service and I now can’t get my lights fitted”

Helpful Report

Posted 4 years ago

“Did not receive my full order even though I checked I would receive everything! No bulbs!”

Helpful Report

Posted 4 years ago

“Beautiful lights that are even better than the picture. Very quick delivery and well packaged.”

Helpful Report

Posted 4 years ago

“It appears the only delivery option to an Aberdeen city centre postcode is to pay the Highlands and Islands delivery premium. Aberdeen is neither the Islands or the Highlands so we’ll use a different supplier with a standard delivery charge, shame as the range of products is good.”

Helpful Report

Posted 4 years ago

“First class shopping with this company. Only placed the order on Sunday and it was with me on the Tuesday, the Monday being a bank holiday. Can’t ask for more than that. The lights are for a new build so cant review yet but they look just as I’d hoped.”

Helpful Report

Posted 4 years ago

“Excellent from start to finish”

Helpful Report

Posted 4 years ago

“Incredible light for such good value for money”

Helpful Report

Posted 4 years ago

“Well packaged. Quick service. Delighted with item. Asked courier to leave next door but parcel left behind a bin on my property”

Helpful Report

Posted 4 years ago

“Having spotted the perfect outside wall lights to compliment my driveway lights, the order was placed, the lights arrived within 48hrs easy to install as replacements couldn't ask for more”

Helpful Report

Posted 4 years ago

“The lights arrived on time (next day) and were exactly as they were described. The delivery tracking was great too so I knew at all times where the package was.”

Helpful Report

Posted 4 years ago

“Excellent service, light fitting arrived as and when they said. One glass jewel missing when contents of box checked. (there were 108 !). Message sent to Online Lighting, within the hour confirmation that Searchlight were sending the missing jewel. Excellent customer service. Thank you.”

Helpful Report

Posted 4 years ago

“Brilliant products and excellent customer service, thank you”

Helpful Report

Posted 4 years ago

“Good range, fast service and competitive prices. Easy to use website, would buy from this company again without hesitation.”

Helpful Report

Posted 4 years ago

“I had few issues with a large order as some items were not in stock. However, the customer service team were very helpful and called me personally to sort out the problem. It was resolved so much more quickly by speaking directly to one another rather than Emails that often cause more confusion. Nicely done!”

Helpful Report

Posted 4 years ago

“Bought a ceiling light for our living room. Ordered Sunday night and received it next day, I was very impressed especially because I didn’t pay for next day delivery. The light itself is very good, and exactly as shown in pictures. Overall I am extremely satisfied and will be using online lighting again!”

Helpful Report

Posted 4 years ago

“Good selection of items and the website made it easy to pair lights with the correct bulbs and switches. Delivery was excellent too. Would definitely recommend.”

Helpful Report

Posted 4 years ago

“Online service easy. Good choices and full descriptions. Questions responded to quickly and politely. Post order invoice received and goods delivered quickly and great quality.”

Helpful Report

Posted 4 years ago

“Exactly as described, arrived before scheduled date which was great.”

Helpful Report

Posted 4 years ago

“Again I have waited in all afternoon to get my delivery, and again the Hermes prats have not turned up. It says on the tracking they 'had an issue with getting to the delivery address' I live on a main road with two boards outside. I would ask if they are employing monkeys but that would be an insult to monkeys. So far I have spent 8 hours waiting for these prats to deliver my lights and as a structural design engineer that equates to £800 of my time. Please refund the money I paid you for these lights. I will go to a supplier that can supply.”

Helpful Report

Posted 4 years ago

“Outstandingly quick service. Arrived within 20 hours of order even on standard delivery with excellent updates from both supplier and courier. Have yet to inspect goods as I am away from home and asked for delivery to a friend”

Helpful Report

Posted 4 years ago

Online Lighting is rated 4.4 based on 1,071 reviews