Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.43

4.4 Rating 1,071 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 9th January 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, terrible customer service, avoid at all costs. Very quick to send the product out, not so hasty when a product needs returning. Have been waiting for over a week now for the lamp to be collected, as it is not what it looks like in the picture, but it’s proving to be quite a challenge. I’m now £115 down with a lamp I don’t even like! Don’t buy anything from this company unless you are 100% sure, otherwise you’ll have an impossible task on your hands. Can not contact by telephone, emails are not replied to, awful!!!!”

Helpful Report

Posted 4 years ago

“Excellent service & speedy delivery. Very pleased with the lamp, which replaced an existing one.”

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Posted 4 years ago

“Well packaged & great delivery service”

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Posted 4 years ago

“Beautiful.”

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Posted 4 years ago

“1st time I've used your site - great service, easy to use website. Very pleased with product, just waiting to have this fitted in the following weeks once our room is completed. hopefully your customer service is as good if required!”

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Posted 4 years ago

“Excellent, quick service. Lights just what I wanted to highlight/up light some of my majestic trees”

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Posted 4 years ago

“Great Value Lights as described would buy again. plenty light”

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Posted 4 years ago

“Easy site to navigate, good product. Fast delivery”

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Posted 4 years ago

“Excellent service and well packed delivery”

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Posted 4 years ago

“Fantastic service, greAt quality and excellent packaging”

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Posted 4 years ago

“A good low wattage bulb. A little to bright but as a night light it's o/K.”

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Posted 4 years ago

“Very good I like it”

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Posted 4 years ago

“Quick service”

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Posted 4 years ago

“Great prices, easy to use website, fast delivery and great customer service.”

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Posted 4 years ago

“Excellent service, ordered in the afternoon and delivered the following day, products as described and very happy with them.”

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Posted 4 years ago

“Having such problems trying to ring online lighting, nightmare trying to return products , supposed to of had my parcel collected 3 times now by Hermes , online lighting have told me 3 times the days they will be collecting and it still has not been collected , horrible service and no customer support”

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Posted 4 years ago

“Received faulty product a month ago and still cannot return it !!! .. Hassle free returns is simply a lie ... customer service is non-responsive ... would not recommend this company to my worst enemy .. mission statement is an absolute joke !!!”

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Posted 4 years ago

“Excellent Product which was delivered.well ahead of time. One globe was damaged in transit - I received a replacement with two days.”

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Posted 4 years ago

“I ordered 2 lamps, and the delivery time was very slow, & then only 1 lamp was delivered. Then I waited another month for the 2nd one, & was promised lightbulbs would be included due to their error. No lightbulbs were sent. So a bit disappointed overall with the service, I would have given 2 stars if Covid wasn't happening, so I have given 3 instead as I don't know if the such long delivery was due to that or not. Good quality lamp though and are pleased with it.”

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Posted 4 years ago

“Ordered three outdoor lights, one was slightly damaged, replacement was sent out the next day, fantastic customer service, responded to my email next day, lights are well made and stunning, I would highly recomend online lighting to anyone looking to buy lights, choice is imense quality is great, I will be purchasing more from them in the future for definate, 10/10 from me.”

Helpful Report

Posted 4 years ago

Online Lighting is rated 4.4 based on 1,071 reviews