Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.43

4.4 Rating 1,069 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

Write Your review

Tell us how Online Lighting made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Online Lighting 5 star review on 5th December 2024

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“online Lighting did exactly as promised, told me when the light would be available and sent a reliable courier who found my difficult address. All very efficient.”

Helpful Report

Posted 2 years ago

You are more than welcome. The Customer Care Team

Posted 1 year ago

“I found customer services exceedingly polite & helpful regarding a query I had prior to purchasing the light fitting & once I'd ordered it I found the delivery time was exceptionally swift.”

Helpful Report

Posted 2 years ago

Delighted you are so pleased with your experience shopping with us. The Customer Care Team

Posted 1 year ago

“I ordered two LED security lights on Friday midday and literally within 24 hours they were in my hall. The items were well packed and labelled fragile,much bubble pack in the box etc. and also a delivery note was included in the box What a brilliant company to deal with. Will certainly use them again.”

Helpful Report

Posted 2 years ago

Thank you so much for your very kind feedback. The Customer Care Team

Posted 1 year ago

“Very good value for money. Looks good. It is wider than gives it a retro/modern vibe”

Helpful Report

Posted 2 years ago

You are very welcome. Thank you. The Customer Care Team

Posted 2 years ago

“Ordered on one day, delivered the next. Feedback via e-mails to let me know what was happening. Items arrived on time safe and sound, working perfectly. Very happy”

Helpful Report

Posted 2 years ago

We are very grateful for your feedback. The Customer Service Team

Posted 2 years ago

“Very pleased with my Chelsea floor lamp packaged well . Easy to assemble and looks great in the space.”

Helpful Report

Posted 2 years ago

Thank you, we value our customer's feedback. The Customer Care Team

Posted 2 years ago

“Excellent service and product arrived in perfect order. Tiffany lamp is beautiful.”

Helpful Report

Posted 2 years ago

Delighted you are so pleased. The Customer Care Team

Posted 2 years ago

“Good quality product, quickness and efficient delivery.”

Helpful Report

Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“Easy ordering, good communications and quick delivery. However, you might want to re-think your choice of courier (Evri). Throwing a box marked "Fragile" over the gates of a development rather than re-delivering is not acceptable behaviour.”

Helpful Report

Posted 2 years ago

Please accept our apologies for the manner in which your order was delivered. The driver's actions fell far short of what is expected. Despite this, we hope you were delighted with your choice. The Customer Care Team

Posted 2 years ago

“I was using Online Lighting for the very first time and found them efficient and totally honest about their delivery routine. My light arrived next day and was well packaged. I would happily use them again.”

Helpful Report

Posted 2 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“A very swift response to my online order with the light bar arriving within 48 hours. A quality product and a quality company - Thank you”

Helpful Report

Posted 2 years ago

Much appreciated - thank you. The Customer Care Team

Posted 2 years ago

“Dispatched and arrived the following day. Lights look good. Not installed yet but are exactly what I have been looking for, for a while.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to comment. The Customer Care Team

Posted 2 years ago

“I purchased a couple of lights, didn't received them. No one contacts you to say they are not in stock. I emailed to say I need them ASAP or to give me a refund. I got an email to confirm paypal refund... no explanation, no apologies... at least I have the refund but will not recommend this page”

Helpful Report

Posted 2 years ago

I am so sorry we were unable to supply this order within the required timeframe. We believed a speedy refund to be the best course of action given the circumstances. The Customer Care Team

Posted 2 years ago

“Ordered Thursday arrived Saturday two days early excellent service can ask no more thank you”

Helpful Report

Posted 2 years ago

You are more than welcome. Thank you for your order. The Customer Care Team

Posted 2 years ago

“These lights are lovely but unfortunately one of the bulbs is missing from the park which ruins the whole thing”

Helpful Report

Posted 2 years ago

So sorry you are disaponted and your lights are not perfect. We will contact you to resolve this issue. The Customer Care Team

Posted 2 years ago

“Delivery faster than stated. Product up on wall now over my artwork very impressive”

Helpful Report

Posted 2 years ago

Thank you so much. Delighted you are so pleased! The Customer Care Team

Posted 2 years ago

“Excellent service. Delivery was so quick, very impressed! Absolutely love the lamp, looks amazing in our hallway. As others have commented it’s very bright so we fitted a dimmer, problem solved! But maybe something for the manufacturer to note?”

Online Lighting 5 star review on 20th March 2022

Helpful Report

Posted 2 years ago

Thank you so much for your feedback. We are so pleased you are delighted with your choice. The Customer Care Team

Posted 2 years ago

“Great product really good price (20% off) and delivered next day at zero cost due to order size. As good as it gets”

Helpful Report

Posted 2 years ago

Many thanks for taking the time to comment. The Customer Care Team

Posted 2 years ago

“I ordered a porch light last weekend and by Wednesday it had been safely delivered in secure packaging. So far we are very impressed by the company's service.”

Helpful Report

Posted 2 years ago

Many thanks for your feedback. The Customer Care Team

Posted 2 years ago

“Simple awesome. Super fast delivery, all as should be. Very happy”

Online Lighting 5 star review on 1st February 2022

Helpful Report

Posted 2 years ago

Beautiful! Thank you for sharing the image. The Customer Care Team

Posted 2 years ago

Online Lighting is rated 4.4 based on 1,069 reviews