Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.43

4.4 Rating 1,069 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 5th December 2024

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with delivery. Ordered a light on March 9th and still a month later I still have no light. I have emailed them to chase it up and every time told it is delayed due to transit from overseas. It is now expected 23rd April but I’m not holding out much hope for that date either!! Would be a good idea for them to mention when ordering that there is a huge delay on any light fittings from abroad. Check your item is in stock and how long for delivery before you order and pay!”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Just to advise, stock status is shown at the checkout PRIOR to any payment being made to allow customers make the choice to go ahead with the transaction or choose an alternative product. The Customer Care Team

Posted 2 years ago

“Brilliant efficient service. Light well wrapped and protected. Thrilled with my purchase.”

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Posted 3 years ago

“Easy to navigate website ordered on friday delivered today very well packaged and clearly marked fragile.”

Online Lighting 5 star review on 5th April 2021

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Posted 3 years ago

“Very stylish looking lights”

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Posted 3 years ago

“Best price on the internet and fast delivery”

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Posted 3 years ago

“Excellent service and delivery time would use again”

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Posted 3 years ago

“Excellent service quality product would recommend”

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Posted 3 years ago

“Just received the Pendant outside light. The light was delivered sooner than expected as only paid for standard delivery. I received emails to let me know order went through ok and info on delivery. Well packaged.”

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Posted 3 years ago

“Absolutely stunning lights for the price very pleased”

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Posted 3 years ago

“Easy to use website and quick delivery. Always kept up to date with progress of despatch & delivery”

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Posted 3 years ago

“Excellent service all round, will definately use again and recommend”

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Posted 3 years ago

“Fast delivery The lamps were fantastic very good value for money”

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Posted 3 years ago

“First of all, the bulbs are glass not plastic, so if you have boys in the garden like I do, it can be tricky. I loved them when they first arrived. They looked great, but as soon as I opened them, one didn't work. As one of my cheap plastic ones has melted under the sun, I exchanged the light and solar panel, so that was it, or so I thought! They lighted up for most of the night, sometimes even still given a bit of light at 5 or 6 am! Friends complimented them, it was a win/win, or so I thought! To wanted to make sure I would have them all shiny and lovely for this Spring/Summer, so I packed them carefully away before the weather got bad. I took them out, turned them on, and only 2 worked!!! I have been charging them an off/on button broke as I turned it on, in short, I now only have 2 working, which one of them might be the one I replaced from the start. Looked great, give great light, but they don't last. A complete waste of money!”

Helpful Report

Posted 3 years ago

Thank you for getting in touch with us. In relation to your first sentence, we describe the bulbs correctly on our website as glass so customers are fully aware of what they are purchasing. What point you are making therefore is not very clear I'm afraid. As such as with any fragile item careful handling is required. These solar lights have been extremely popular with customers, receiving very positive reviews, both for how they look when illuminated and also for the price point of less than £20.00 for six lights, Angus. The Customer Care Team

Posted 2 years ago

“Needed a lamp to compliment the newly decorated lounge. The only one suitable was from online lighting. Ordering was simple only took a minute. Arrived on time exactly as shown in the photo on line. Well packed. Easy process from ordering to delivery. Would highly recommend this company and lighting. Thank you.”

Online Lighting 5 star review on 1st April 2021

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Posted 3 years ago

“Very rapid next day delivery, and exactly the same pattern as a fitting I was trying to match. BUT the delivery driver just dumped the parcel in front of the front door without ringing the bell.”

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Posted 3 years ago

“I would have loved to write a review, but I have not received the lamp as even after paying extra for express delivery the item was not delivered within the advertised timeframes....”

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Posted 3 years ago

Sincere apologies for the transit delays. The Customer Care Team

Posted 2 years ago

“Part of the order (bulbs) arrived. Website was showing that my item is available to purchase However, now is showing as redy to pre order for May. What am I supposed to do as I can't complete the rest of renovation and I've got little baby at home! Will update whether I will manage to get my money back and how quick.”

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Posted 3 years ago

Thank you for getting in touch. I'm sorry but there is a misunderstanding here. The product in question was not showing as available for immediate dispatch on our website. Also, at the checkout prior to payment being made the stock status is made clear to customers in the event any delay is not convenient to them. The Customer Care Team

Posted 2 years ago

“Love love love this lamp! Especially when lite up, so sparkly!”

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Posted 3 years ago

“Very nice light pendant, at reasonable price. Delivery time was good, came about 10 days after ordered”

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Posted 3 years ago

“Fast delivery competitive prices”

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Posted 3 years ago

Online Lighting is rated 4.4 based on 1,069 reviews