Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.43

4.4 Rating 1,071 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,071 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 9th January 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smooth online sales process, quick delivery, well packaged and great product as expected Well done”

Helpful Report

Posted 4 years ago

“Still waiting for my order placed on 28th November. No contact number on the website. Sent customer service two emails, no response after 10 days and 3 days respectively. Tried to call the Lyco group, no one picks up the phone as well. Had been very stressful!”

Helpful Report

Posted 4 years ago

Sincere apologies for the delay with your order. The Customer Care Team

Posted 2 years ago

“excellent service would recommend”

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Posted 4 years ago

“Good product, excellent service.”

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Posted 4 years ago

“Very helpful & honest about delivery dates, excellent service”

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Posted 4 years ago

“They are nagging me for reviews before the goods have been delivered.”

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Posted 4 years ago

“Although a nudge was required to get stock information, when it arrived they despatched it immediately - good service.”

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Posted 4 years ago

“My experience is similar to Scott's review. We have placed an order, as yet we have not received the confirmation email and receipt. I did manage to get onto a "chat", and was told someone would get back to me the same day. I have not heard. Now the chat is unavailable and I am waiting for a reply via the email contact. Disappointing.”

Helpful Report

Posted 4 years ago

“Quality of lighting is absolutely lovely and efficiency on delivery spot on the staff on chat have been great especially Sam who I’ve dealt with today over bulbs great service all round had a few lights from online lighting now and I’m sure I will be getting more soon thank you”

Helpful Report

Posted 4 years ago

“Placed an order for nearly £500 worth of lights, for 3-5 day delivery. 9 days later the order is still "in process" with no one responding to calls, emails, or facebook comments. I appreciate there could be a delay in the current climate but not being able to clarify when or if I will get my order is very worrying.”

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Posted 4 years ago

“i need to send these back and can find no telephone number and i get no reply to emails.....”

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Posted 4 years ago

“Ordered my gallery light on Saturday night, arrived Monday AM, well packaged and in good order. Great customer service and excellent speed! Will shop with this company again!”

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Posted 4 years ago

“Excellent service, good quality fitting and with crystal clear instructions.”

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Posted 4 years ago

“Delighted with my new funky light! Ordered it on Saturday and it arrived by Monday!!! Plus was in the sale! Would recommend using this company !”

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Posted 4 years ago

“Although express delivery was booked and promised for Saturday, the package did not arrive until theTuesday. When it arrived, the main outside packing box had burst open, and the contents were loose inside. The product box had also burst open and a couple of small items were loose inside the main box. The package had suffered some rough treatment in transit, and the lamentably poor packing and lack of padding to fill the excess space meant that contents were considerably knocked about. The bulb survived without breaking. The lamp has not yet been assembled, and although there is no list of contents to check, all components seem to be present.”

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Posted 4 years ago

“Fast delivery, and high quality lamp.”

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Posted 4 years ago

“Delivery was super quick sooner and im happy with how the light looks, but i was surprised to see how there was nothing inside the box to protect the light. No extra bubble wrap, or like thereof. The smaller contents of the box were not packaged at all and were floating about at the bottom of the box. The light was in a plastic bag which wasnt secured. Also, a couple of the plastic lamp holders were bent, and i had to straighten these out. Im hoping it still works. There were no instructions included on how to fit the crystals either. I mean, i know i got the item on sale, but i didnt expect this.”

Helpful Report

Posted 4 years ago

Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further. The Customer Care Team

Posted 2 years ago

“I ordered three large lights and paid for express delivery. About 24 hours later I received an email to say the items were out of stock and would not be in stock until around 21st December. I would not have ordered these products if the website had stated they were out of stock and now I am stuck having paid for the lights and express delivery and no lights.”

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Posted 4 years ago

“Recommended, Good 3 day delivery, competitive price Much better than a previous supplier of the same item Definitely would use them again”

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Posted 4 years ago

“great quality, fast delivery, item just as described. hasn't fitted yet as waiting to move into new home”

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Posted 4 years ago

Online Lighting is rated 4.4 based on 1,071 reviews