One Green Bottle Reviews

Name: One Green Bottle
Address: Lady Bee Marina 15 Shoreham Port Southwick Sussex BN42 4BW, Southwick
Rating: 4.85

4.9 Rating 3,597 Reviews

97 %

of reviewers recommend One Green Bottle

4.9

Based on 3,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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One Green Bottle 1 star review on 28th February 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The replacement top for toddlers is slipping off and leaking during the feed. The cap doesn't fit. I contacted Customer services about the faulty product and sent them the photos, but they are refusing to accept returns/issue refunds. Unless I record a video”

Helpful Report

Posted 1 week ago

Thanks for your feedback. We're so sorry to hear of the issue with the silicone top. We always aim to ensure our customers are satisfied with our products. As per our warranty (terms and conditions,) we need the required information. We appreciate the photo's, but we cannot see the issue without a video. We are working with you directly to resolve the matter as quickly as possible. Once we can see the product issue, we are happy to refund if the product is found to be faulty. We look forward to resolving the matter as quickly as possible.

Posted 1 week ago

“Still waiting for a miss delivered item”

Helpful Report

Posted 2 months ago

I know we are in correspondence about this and are so sorry for any frustration caused by Royal Mail. Rare issues can occur especially during busy times with Christmas around the corner, which is very frustrating for all parties. We will try to resolve this for you as soon as possible. Thanks

Posted 2 months ago

“I had such high hopes for this product, however, the quality was very poor. The children's bottles leaked constantly and the caps were incredibly challenging to remove. It is a lovely idea, but unfortunately not efficiently executed. I contacted customer service for over three months to report this issue and my issue was not resolved. I was told to keep sending videos of the faulty product, but never offered any efficient solutions. Very unfortunate. **Customer service responded to my review, and again sadly they were inaccurate. I am always so hesitant to leave a poor review and never do so. Multiple videos were sent to the customer service, and prompt responses were provided the first couple of weeks. Beyond that I had to step away as my concerns were not deemed valid or heard by Amelia. As a parent of two very little ones, the communication procedure seemed to gaslight parents instead of listening to their genuine concerns as a target audience. So sad for a sustainable and ethical company. I felt that their ethics to genuinely support parents and help were very poor.”

Helpful Report

Posted 3 months ago

Thankyou for taking the time to leave a review. We are so sorry to hear you are having issues with your baby bottle. We always try to get issues resolved quickly, and have great customer feedback to support this. Unfortunately your query has taken longer then usual due to delays in response to our messages. We appreciate your time, and would love to get this resolved asap. However as per our warranty we do require a video of the issue so we can offer the best solution -without this we cannot proceed with your claim. Our baby bottles are made from BPS/BPA and phthalate-free polypropylene. We use this material as it is readily recyclable, and it is the only plastic that doesn’t leach any unhealthy toxins into your babies’ drinks. Due to the nature of polypropylene, the first time opening the caps can be a little stiff. We recommend doing a break-in-half action to remove the cap more easily instead of pulling it off. If you would still like to discuss this issue with our customer service team, we have reached out to you via email to help resolve this claim promptly. Many thanks

Posted 3 months ago

“Not fit for purpose. Bottle has to be full for straw to work”

Helpful Report

Posted 6 months ago

Hi there, sorry to hear this, the cap issue does not sound right. If there is an issue with the item after purchase, we have a 12-month warranty. Please get in touch with us to sort the problem out: admin@onegreenbottle.com Many thanks

Posted 6 months ago

“Package arrived but the 1200ml bottle was damaged. Disappointed as this was a birthday present.”

Helpful Report

Posted 9 months ago

Hi there, We are so sorry to hear this. We are so sorry and disappointed you received the bottle in this condition and are of course happy to refund/replace a damaged bottle for you. I have replied to your email today with our warranty form so we can get this sorted. Many thanks and apologies again

Posted 9 months ago

“Purchased epic bottle unfortunately nothing epic about keeping water hot for a cup of tea. From boiling to luke warm within 2 hours”

Helpful Report

Posted 10 months ago

Hi there, we are so sorry to hear this. Please can you confirm your order and reply to our email as there must be an issue with your bottle if it has arrived like this, and does not keep the contents hot/cold. I cannot see you tried to contact us about the issue. If you can get in touch with our customer service we can look to resolve the issue. Many thanks

Posted 10 months ago

“Waste of money, do not buy! The baby bottle leaks, and they still haven’t refunded my money. They requested video proof, rather than just allowing me to return it! Even with said “proof” no refund has been given. Avoid!”

Helpful Report

Posted 11 months ago

Hi Hannah, So sorry to hear this. We need to see a video of the item leaking to be able to help assist with the issue, also as this is our T&C's. We can then deal with the issue. If the item has been returned for a refund, and we have not yet received it, then we wouldn't refund till we get the item back. Please can you let us know if the item has been returned and send tracking. Many thanks and look forward to hearing back from you.

Posted 11 months ago

“Attempted to cancel the order and was told that a refund was in place, I was still charged anyway. After receiving my bottle, the ice wouldn't even keep frozen longer than 40 minutes inside.”

Helpful Report

Posted 1 year ago

Hi Emily, Thanks for your review. As we had been in email communication, and sorted the issues out, I was under the impression you were happy with the outcome, as we sent the bottle out to you as agreed. You ordered a tough canteen bottle which is not insulated and therefore will react to external temperatures. Many thanks

Posted 1 year ago

“Hello, Do you have metal spout bottle lids? My plastic one has broken for the second time. Thanks Tom”

Helpful Report

Posted 1 year ago

Hi Tom, thanks for your message. I know we are in email communication regarding the dropped bottle. Thanks for asking about metal spout lids, but these are quite difficult to manufacture, but something we will investigate, thanks.

Posted 1 year ago

“Bottle arrived dented in the box and was first seen when opened on Christmas Day. Reached out multiple times to One Green Bottle without a response. Unacceptable customer service. Still no resolution and partner without her Christmas gift.”

Helpful Report

Posted 1 year ago

Hi Chester, We are so sorry to hear this. We pride ourselves on customer service and get back to everyone. We have checked through any spam or previous emails and today was the first email from you that we received. We are so sorry and disappointed you got this bottle and of course happy to refund/replace a damaged bottle for you. I have replied to your email today so we can get this sorted. Many thanks and apologies again

Posted 1 year ago

“Bought 3 bottles: the same we usually buy for the kids. Places the order a week ago, received two emails to review the bottles I haven’t even received. A week seems pretty poor. No clue which delivery company they are with so now way to track delivery.”

Helpful Report

Posted 1 year ago

Hi there, we are very sorry to see this. Royal mail has been struggling with the amounts of orders across many businesses at the moment since all the black Friday sales. Please get in touch if you still don't have your parcel and we will certainly raise an issue. Sometimes the tracking for the parcel goes into spam box's so difficult for you to track the order. Apologies again, Thanks

Posted 1 year ago

“We have been using these products for sometime and really rated them. Recently we experienced really disappointing customer service. An item did not arrive, the money was taken, we were not contacted and when we chased we were asked to pay postage again. Sustainable products should include good customer service. There are other suppliers of the same products ! Going elsewhere.”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry to see this. When an order is placed its always pre payment. I'm afraid if there is a delivery issue with royal mail we do not always hear about it, and they should leave a card to say they attempted delivery, or if its an address issue/input error and it gets returned, we do need to ask for postage again as we have to pay every time we send items. Being a B corp company we do everything as sustainably as it should be done from start to finish. We pride ourselves in customer service and are very sorry you feel on this occasion we didn't live up to that. Many apologies again.

Posted 1 year ago

“Haven't been able to use the bottle because it came with no valve on the cap. I emailed then, they send me the wrong valve, still after more than 6 weeks not received the correct part. They have stop replying to my emails. I bought another cap, which was nearly £10 with delivery fees, and not lasted even a week, the bottle fell down from a chair and the cap cracked. My experience is poor customer service and low quality. I hope they can improve because is not fair that I have expend the money into a bottle that I cannot use.”

Helpful Report

Posted 1 year ago

HI there, so sorry to hear this. I have tried searching for emails and cannot find any from yourself, apologies for that. We will get the correct valves in the post to you. I will also email you. I'm afraid regarding accidental damage caused to the bottles and caps we do not cover. Only manufacturing issues. Hopefully we can get the issues resolved soon. Many thanks

Posted 1 year ago

“The bottle top broke just after 1 day .. or happy with this product”

Helpful Report

Posted 1 year ago

Hi there, sorry to hear this. Did you get in touch with us? We would like to know of the issues to help resolve what happened and why it broke. We look forward to you getting in touch with all the information and photos. Many thanks

Posted 1 year ago

“Disappointed with my bottle as it doesn't keep my water cold for more than an hour or so. The price point is similar across the market and I've had a better bottle in the past from Amazon. I bought the bottle because I loved the unique design.”

Helpful Report

Posted 1 year ago

HI Lauren, Thanks for your review. On double checking which bottle you ordered, you have purchased a single skin curvy bottle, and therefore not insulated, so will not keep the contents cool. We specify in the descriptions and on the page headers which are insulated and non insulated. Our evolutions, epic and pop bottle range are insulated. I hope this helps. Thanks

Posted 1 year ago

“I made order before 10 day and until now I did not receive the shipment number or how I can trace my order or how long time it will take to receive it.”

Helpful Report

Posted 1 year ago

Hi there, we are sorry to hear this. You should have got an email, but sometimes they go into spam. I have now sent this to you. Abroad post can take a little while I'm afraid. Thanks

Posted 1 year ago

“The bottle was advertised as tough for children however the lid broke after 1 day of use!! They were unapologetic and refused to refund or even send me a new lid. Instead, they offered free postage and a generic email about how their products are tested - which frankly was not good enough. I only bought it because they said it was tough for kids! They didn't even ask what part of the lid has broken, if they really cared and wanted to improve their products they would have sought out this information. The icing on the cake is that you can't even buy the same replacement parts!? And the straws on the site have to be cut to size!”

Helpful Report

Posted 1 year ago

Hi there, we are ever so sorry you feel this way. we like to inform our customers about what are caps are made from and how they are recyclable. Our warranty doesn't cover accidental damage such as falls. We have a large variation of replacement straws and caps on the website. Many thanks

Posted 1 year ago

“Excellent products. Bought a 800ml bottle with straw cap for my daughter to take away on a school trip. She is delighted with it and now takes it to school daily. Fantastic that you can buy a replacement cap too as someone knocked the bottle off the desk in school and cap broke but a replacement arrived the next day after ordering. We bought the colour milk but I think more variety of colour choices in the 800ml size would be good as I preferred the colour choices in the smaller sizes. Quality product. Most important: leakproof. Am tempted to buy myself one!”

Helpful Report

Posted 1 year ago

Thanks so much for your great review. Not sure if there is a mistake as 1 star, but great review for our products, thank you so much! We do plan to bring our more colours soon in the 800ml sizes. Thanks again!

Posted 1 year ago

“I learned today that the item I bought as a gift for someone is faulty, seemingly something with the cap. I assume you read these so I would like to know how I can complain/be provided a replacement? Thanks”

Helpful Report

Posted 1 year ago

Hi Sam, Sorry to hear this. You can contact us directly with the order ref, issue and images if possible to admin@onegreenbottle.com We can then help you from there. Thanks

Posted 1 year ago

“Was purchased a bottle with a sports cap as a gift for Christmas. It rolled off a low bench and the cap sheared off and the customer service response has been more than disappointing saying it's not their problem / they don't cover accidental damage. As per someone else's review, this is clearly a product defect for them but they won't replace the broken cap, just offered free shipping on a new cap. I've bought other eco friendly bottles and none are as brittle and sensitive as this. It's labelled as a sports cap, but doesn't seem to be able to withstand a light impact. Avoid the brand if you want either a water bottle that doesn't need handling like it's made of glass, or customer service that is at all responsive to the issue / accepts that its product isn't perfect.”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry your not happy. As we have explained I'm afraid we cannot cover accidental damage as we don't know what the bottles go through on a day to day basis. We test all of the products and they can withstand knocks and bumps. The nature of the material is that they are BPA/BPS free, so they do not leach harmful microplastics/toxins, they can also be recycled very easily so much better for ourselves and the planet. We have offered free shipping as a gesture of goodwill on a new cap. Many thanks

Posted 1 year ago

One Green Bottle is rated 4.9 based on 3,597 reviews