One Green Bottle Reviews

Name: One Green Bottle
Address: Lady Bee Marina 15 Shoreham Port Southwick Sussex BN42 4BW, Southwick
Rating: 4.85

4.9 Rating 3,557 Reviews

97 %

of reviewers recommend One Green Bottle

4.9

Based on 3,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been using these products for sometime and really rated them. Recently we experienced really disappointing customer service. An item did not arrive, the money was taken, we were not contacted and when we chased we were asked to pay postage again. Sustainable products should include good customer service. There are other suppliers of the same products ! Going elsewhere.”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry to see this. When an order is placed its always pre payment. I'm afraid if there is a delivery issue with royal mail we do not always hear about it, and they should leave a card to say they attempted delivery, or if its an address issue/input error and it gets returned, we do need to ask for postage again as we have to pay every time we send items. Being a B corp company we do everything as sustainably as it should be done from start to finish. We pride ourselves in customer service and are very sorry you feel on this occasion we didn't live up to that. Many apologies again.

Posted 1 year ago

“Haven't been able to use the bottle because it came with no valve on the cap. I emailed then, they send me the wrong valve, still after more than 6 weeks not received the correct part. They have stop replying to my emails. I bought another cap, which was nearly £10 with delivery fees, and not lasted even a week, the bottle fell down from a chair and the cap cracked. My experience is poor customer service and low quality. I hope they can improve because is not fair that I have expend the money into a bottle that I cannot use.”

Helpful Report

Posted 1 year ago

HI there, so sorry to hear this. I have tried searching for emails and cannot find any from yourself, apologies for that. We will get the correct valves in the post to you. I will also email you. I'm afraid regarding accidental damage caused to the bottles and caps we do not cover. Only manufacturing issues. Hopefully we can get the issues resolved soon. Many thanks

Posted 1 year ago

“Just the best drinks bottle I have found. Very durable casing and handy handle, make for easy carrying. Great to be able to order just the plastic straws too, as I seem to lose mine with alarming regularity! Cannot recommend highly enough.”

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Posted 1 year ago

“good quality, very low price for such good item. perfect for a baby starting to have food. 10/10”

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Posted 1 year ago

“The kids and I love our bottles and use them every day! Love all the accessories too! Thanks!”

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Posted 1 year ago

“The kids and I love our bottles and use them every day! Love all the accessories too! Thanks!”

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Posted 1 year ago

“I live in Brighton and went along to the shop/offices for a replacement lid today. They were closed, when I arrived, but when I called they opened up immediately. Their service was amazing- the card machine was not working I was asked if I had paypal- which I don't, so was given the goods for free even though I said I'd transfer the money, through BACS, when I got home. It'll be great to see the shop launched and up and running.”

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Posted 1 year ago

“Love this company and love the products 5*service. Every one in my household and my sister's household have at least one of the bottles and flasks, they are really well made, easy to clean and look good to. They have great eco campaigns and are a sustainable business it's a win win. Postage time is first class most orders I have received the next day. Thoroughly recommend.”

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Posted 1 year ago

“Great service, sorted out a problem with a seal very quickly with no fuss.”

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Posted 1 year ago

Thank you for your rating! It is great to hear our service was so efficient in sorting out a problem with a seal without any fuss. We appreciate your feedback and are delighted we could help.

Posted 1 year ago

“Great service, sorted out a problem with a seal very quickly with no fuss.”

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Posted 1 year ago

Thank you Hester for supporting our company!

Posted 1 year ago

“I ordered one 800ml bottle with sloop and silicone base, classic sports lid. All great and by far the best bottle I've had. Only little issue was the additional sloop I ordered, for a bottle I already have for my son, has a split halfway along. It still functions but not sure how long it will last. [Note: I've been sent a replacement for this now]. I especially like that it's possible to order replacement straws and also that the mouth piece is hard plastic. (My son has a bottle from a different brand that cannot be used anymore as the straw has got mold on it I can't get a replacement).”

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Posted 1 year ago

“Brilliant company lovely products!”

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Posted 1 year ago

“Great sustainable able water bottles. Easy to drink out of and wash up. And most importantly it is light weight!”

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Posted 1 year ago

“Good product, daughter very happy with her colourful bottles.”

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Posted 1 year ago

“Love this little drinking bottle, there are a variety of sizes, but this is exactly what I wanted. Really good quality and very fast delivery.”

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Posted 1 year ago

“Great bottles Love the design on my pink cheetahs bottle good size gor my toddler Won’t be using the silicone straws Thanks”

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Posted 1 year ago

“The bottle top broke just after 1 day .. or happy with this product”

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Posted 1 year ago

Hi there, sorry to hear this. Did you get in touch with us? We would like to know of the issues to help resolve what happened and why it broke. We look forward to you getting in touch with all the information and photos. Many thanks

Posted 1 year ago

“Had the plain steel bottle for a few years and work really well. Survives cycle touring and misuse as a hammer in an emergency when camping (dont advise). Decided to switch the lid to a straw and sip cap and fit was great no leaks straw is long but can twizzle it all to avoid cutting it to short. Very happy with delivery and company.”

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Posted 1 year ago

“Super slick and functional.”

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Posted 1 year ago

“Lovely coffee cup!”

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Posted 1 year ago

One Green Bottle is rated 4.9 based on 3,557 reviews