One Green Bottle Reviews

Name: One Green Bottle
Address: Lady Bee Marina 15 Shoreham Port Southwick Sussex BN42 4BW, Southwick
Rating: 4.85

4.9 Rating 3,557 Reviews

97 %

of reviewers recommend One Green Bottle

4.9

Based on 3,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is easy to use, with plenty of different water bottles of various dimensions capacities and colours.”

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Posted 11 months ago

Author didn't leave any comments.

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Posted 11 months ago

“I was a bit hasty reviewing as I was still waiting to hear back from customer service regarding an issue with my order. There seemed to be an issue with the payment service (simpler) so therefore my order wasn’t processed yet I’d been charged. As soon as I spoke to Binny at One Green Bottle they spent the weekend chasing up the issue to resolve it for me! My order is now on route and I am a very happy customer. This is the 2nd time I’ve ordered from OneGreenBottl I love their ethos and their products. I wish more big companies were truly committed to solving the ecologically destructive plastic problem!”

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Posted 11 months ago

Thank you so much for your fantastic 5-star rating of One Green Bottle! We sincerely appreciate your support and loyalty as a customer. It's wonderful to know that you appreciate our ethos and products. We share your passion for solving the ecologically destructive plastic problem and are committed to making a positive impact 😊

Posted 10 months ago

“Brilliant company- very helpful customer service!”

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Posted 11 months ago

Thank you for your amazing 5 star review! We truly appreciate your support 😊

Posted 10 months ago

“The bottle was dispatched and delivered really quickly. This is my second bottle, they're great quality and last for ages!”

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Posted 11 months ago

Thank you for your amazing 5 star review!

Posted 10 months ago

“Product feels well made!”

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Posted 11 months ago

Thank you for your support!

Posted 10 months ago

“Love bottles but the caps are terrible. My children have dropped their bottles and the lid cracked 4 times now. Not child friendly at all. I can’t bring myself to buy anymore.”

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Posted 11 months ago

Hi there, so sorry to hear this. We use polypropylene to make the caps as these are the most readily recyclable, also no nasty leaching chemicals. Due to this fact they can be more brittle if knocked and dropped many times. We do have other spare steel caps and knob caps which are more hard wearing if they are prone to falls. I hope this helps? Many thanks

Posted 11 months ago

“Really hard to see the true colour of the bottles and sloop handles on the website so ended up ordering one that was totally the wrong colour. No free returns either so will have to pay to send it back as well as pay for shipping. Bottles themselves are nice but quite expensive”

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Posted 11 months ago

Thanks for your review, and sorry to hear you feel this way. We very rarely hear of issues with the colours on the website. We try to ensure the colours are true to real life in the imagery. It can be difficult when viewing on various contrast screens and from a pc, to a phone to an iPad for example. Screen contrasts can make a difference. Sorry to hear you have not been happy with the colours you chose. Thanks

Posted 11 months ago

“I bought this bottle to use for hot water and really glad I did! Lovely simple design, keeps water warm for hours even when bottle is out in the cold whether. Completely plastic free packaging which is always a winner!”

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Posted 11 months ago

Thank you so much for your amazing 5 star review!

Posted 11 months ago

“I LOVE, LOVE, LOVE the bottles from One Green Bottle! I have x3 bottles now, all in various sizes and they are brilliant!! There's a great choice of beautiful colours to choose from; all of the bottles are very sturdy & keep my water lovely and cool. I always get lots of compliments about my bottles and I fully recommend One Green Bottle to everyone! 😊😊😊”

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Posted 11 months ago

Thank you so much for your amazing 5-star review, we are delighted to hear you love your bottles! 😊

Posted 11 months ago

“Love this company. Great range of products and the delivery is always really quick and items well packaged.”

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Posted 11 months ago

Thank you so much for giving One Green Bottle a stellar 5-star rating! We truly appreciate your kind words and ongoing support. We are delighted to hear that you love our company and the wide range of products we offer

Posted 11 months ago

“Sleek sturdy design, and beautiful colour. Very pleased.”

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Posted 11 months ago

Thank you so much for your fantastic 5-star rating of One Green Bottle!

Posted 11 months ago

“12 yr old recipient v pleased with colour and shape.”

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Posted 11 months ago

Thank you so much for your amazing 5-star rating, we are delighted to hear your 12 yr old loves their bottle!

Posted 11 months ago

“I do love the bottles, they are great. Have one for me and one for my daughter. It's also great to be able to buy extra lids BUT, I find they break very easily and often, a small drop and the lid cracks and then it leaks. I have bought numerous new tops for both mine and my daughters.”

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Posted 11 months ago

Hi Rachel, Thanks for your review and glad to hear you love the bottles. Regarding the caps we use polypropylene which can be more brittle, and if frequently dropped can break as this material doesn't have the leachy toxins in like other plastics. It is also more readily recyclable which is more eco friendly. We do have metal caps and knob caps which are more hardy for knocks and falls. I hope this helps? Thanks

Posted 11 months ago

“The website is an absolute disaster. It’s impossible to work out which lids or straws go with which bottles, there’s no clarity in the UX and the copy is misleading.”

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Posted 11 months ago

Hi there, so sorry to hear you are having difficulty with our website. We do specify in the text on the category, and in the description of the product which caps fit what bottles. We also have all the information on the infographics on the images of the products and the caps. Any spare caps purchased come with a spare straw. All our straws fit all the caps, the only exception is the quench which requires their own straws, as they are more narrow. We also have our chat facility to help with any issues you may have. We hope this helps, Many thanks

Posted 11 months ago

“Outstanding quality products and great prices. My first bottle is still going strong 6 years later. Only replaced the sports cap a couple of times. Clearly a very sustainable option!”

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Posted 11 months ago

“Very easy order process and quick delivery.”

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Posted 1 year ago

Thank you for your review, we truly appreciate your support. We hope you love your bottle!

Posted 11 months ago

“I broke the lid to my bottle and needed to order one quickly as I use my bottle all the time. I placed my order and it arrived fairly quickly which was great.”

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Posted 1 year ago

Thank you for your 5 star review, we are delighted to hear that you had a positive shopping experience with us!

Posted 11 months ago

“I love One Green Bottle, however, I am forever having to buy new bottle tops as they break easily. I currently have 5 bottles that my children use for school and I find them ideal, particularly in the summer as it keeps their drinks cold throughout the school day. However, I may have to look for an alternative moving forward because the added expense of repkacing the lid/caps means they are no longer cost-effective for me, which is a shame.”

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Posted 1 year ago

HI Emma, Sorry to hear this. We are always looking to improve and have some new cap designs in the pipeline. If any have broken you feel are not down to accidental damage please get in touch so we can look at the case and see if we can help. In order to sell caps which do not leach micro plastics, the polypropylene is a more brittle material to to the nasty harder plastics. Thanks

Posted 1 year ago

“Bottle arrived dented in the box and was first seen when opened on Christmas Day. Reached out multiple times to One Green Bottle without a response. Unacceptable customer service. Still no resolution and partner without her Christmas gift.”

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Posted 1 year ago

Hi Chester, We are so sorry to hear this. We pride ourselves on customer service and get back to everyone. We have checked through any spam or previous emails and today was the first email from you that we received. We are so sorry and disappointed you got this bottle and of course happy to refund/replace a damaged bottle for you. I have replied to your email today so we can get this sorted. Many thanks and apologies again

Posted 1 year ago

One Green Bottle is rated 4.9 based on 3,557 reviews