One Green Bottle Reviews

Name: One Green Bottle
Address: Lady Bee Marina 15 Shoreham Port Southwick Sussex BN42 4BW, Southwick
Rating: 4.85

4.9 Rating 3,557 Reviews

97 %

of reviewers recommend One Green Bottle

4.9

Based on 3,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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One Green Bottle 5 star review on 5th October 2024

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had such high hopes for this product, however, the quality was very poor. The children's bottles leaked constantly and the caps were incredibly challenging to remove. It is a lovely idea, but unfortunately not efficiently executed. I contacted customer service for over three months to report this issue and my issue was not resolved. I was told to keep sending videos of the faulty product, but never offered any efficient solutions. Very unfortunate. **Customer service responded to my review, and again sadly they were inaccurate. I am always so hesitant to leave a poor review and never do so. Multiple videos were sent to the customer service, and prompt responses were provided the first couple of weeks. Beyond that I had to step away as my concerns were not deemed valid or heard by Amelia. As a parent of two very little ones, the communication procedure seemed to gaslight parents instead of listening to their genuine concerns as a target audience. So sad for a sustainable and ethical company. I felt that their ethics to genuinely support parents and help were very poor.”

Helpful Report

Posted 1 month ago

Thankyou for taking the time to leave a review. We are so sorry to hear you are having issues with your baby bottle. We always try to get issues resolved quickly, and have great customer feedback to support this. Unfortunately your query has taken longer then usual due to delays in response to our messages. We appreciate your time, and would love to get this resolved asap. However as per our warranty we do require a video of the issue so we can offer the best solution -without this we cannot proceed with your claim. Our baby bottles are made from BPS/BPA and phthalate-free polypropylene. We use this material as it is readily recyclable, and it is the only plastic that doesn’t leach any unhealthy toxins into your babies’ drinks. Due to the nature of polypropylene, the first time opening the caps can be a little stiff. We recommend doing a break-in-half action to remove the cap more easily instead of pulling it off. If you would still like to discuss this issue with our customer service team, we have reached out to you via email to help resolve this claim promptly. Many thanks

Posted 1 month ago

“Lovely that OGB provide replacement lids for sale at a reasonable £5 for my brilliant thermal coffee cup.”

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Posted 1 month ago

“Bottle was a for a Christmas present so cannot comment but I am sure recipient will be pleased. Very impressed with the customer service I received.”

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Posted 1 month ago

“I got the Epic Jar for my daughter's birthday and I absolutely love it! It's stunning and the little bitz I picked up for her to customise it are just so gorgeous. I know she'll be over the moon when she receives it. I'm also impressed with the fast delivery and eco-friendly packaging - everything has been amazing.”

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Posted 1 month ago

“I love the bottle but the sports cap (the one with the straw) is awful. I got sent a replacement because the first one was leaking and this one is the same. It's screwed on fine, it's just kind of useless especially if it's in my bag and on its side. A shame because the bottle itself is lovely and I always get compliments on it.”

Helpful Report

Posted 1 month ago

Thank you for your review, we are so sorry to hear this. We don’t see this issue often with our epic caps as we often have very positive feedback, so we apologise for any confusion caused by the rare issue with this one. We have contacted you directly as we are more than happy to help assist you and resolve the issue quickly. We look forward to hearing back from you. Thanks

Posted 1 month ago

“My kids bottles are now on their 4th year, I'm pretty sure they'll last through primary school. Dented but going strong! I just need to replace lids approx every 2 years. :D”

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Posted 1 month ago

“My bottle goes everywhere with me. Keeps water cold for ages. Much better than using disposable bottles of mineral water”

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Posted 1 month ago

“Beautiful bottles, great range of sizes and colours, awesome packaging and brand message, an all-round inspirational business.”

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Posted 1 month ago

“I have not had occasion to use my bottle yet but can't wait much longer as it is beautiful! I bought the milk colour and it is perfect. Thank you SO much!”

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Posted 2 months ago

“Superb bottles. Easy to clean and drink from. Great customer service”

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Posted 2 months ago

“Great products, and excellent customer services. Have been using products for many years, and hopefully many more to come”

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Posted 2 months ago

“Lovely baby bottle and fast delivery, very impressed”

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Posted 2 months ago

“I've had my bottle for a few years now and it's still in good form- a bit dented from dropping it but still nicely insulated :) Just ordered a new lid for it and was shipped very quickly :)”

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Posted 2 months ago

“Blown away with the quality of the product packaging even down to the care instructions usage and recycling suggestions just awesome”

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Posted 2 months ago

“I love my bottle, I’ve had it for a few years now but had to get a replacement cap cause it broke (my own fault). Very straightforward website to use and the customer service is excellent in the couple experiences I’ve had. I genuinely recommend these bottles to everyone cause I love mine so much! The sports cap is the best 😎”

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Posted 2 months ago

“The best bottles ever. I love my 2 litres insulated bottle, it keep my water cool all the time, it’s lovely to look at and I don’t have to worry about constant refilling! Love it, thank you!!!”

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Posted 2 months ago

“These bottles are brilliant. We've had to replace the valves or lids once or twice when they've been lost or broken, but it's super easy to find what you need on the website, without having to replace the whole bottle. I use mine day in day out, essential for daily life and adventures alike!”

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Posted 2 months ago

“Great company to deal with, prompt delivery, great products.”

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Posted 2 months ago

“Very pleased with the product. Good design and good quality. Also dishwasher proof”

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Posted 2 months ago

“I love these bottles! The whole family have them. They last longer than other bottles and when the caps do eventually get damaged from all the daily abuse, we can get replacement caps! I think the newer jelly bottoms will also help, as our bottles are now a bit wobbly due to a few dents on the bottom. So good product development too. Love it.”

Helpful Report

Posted 2 months ago

One Green Bottle is rated 4.9 based on 3,557 reviews