One Green Bottle Reviews

Name: One Green Bottle
Address: Lady Bee Marina 15 Shoreham Port Southwick Sussex BN42 4BW, Southwick
Rating: 4.85

4.9 Rating 3,587 Reviews

97 %

of reviewers recommend One Green Bottle

4.9

Based on 3,587 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

Write Your review

Tell us how One Green Bottle made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Green Bottle 5 star review on 5th October 2024

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“12 yr old recipient v pleased with colour and shape.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating, we are delighted to hear your 12 yr old loves their bottle!

Posted 1 year ago

“I do love the bottles, they are great. Have one for me and one for my daughter. It's also great to be able to buy extra lids BUT, I find they break very easily and often, a small drop and the lid cracks and then it leaks. I have bought numerous new tops for both mine and my daughters.”

Helpful Report

Posted 1 year ago

Hi Rachel, Thanks for your review and glad to hear you love the bottles. Regarding the caps we use polypropylene which can be more brittle, and if frequently dropped can break as this material doesn't have the leachy toxins in like other plastics. It is also more readily recyclable which is more eco friendly. We do have metal caps and knob caps which are more hardy for knocks and falls. I hope this helps? Thanks

Posted 1 year ago

“The website is an absolute disaster. It’s impossible to work out which lids or straws go with which bottles, there’s no clarity in the UX and the copy is misleading.”

Helpful Report

Posted 1 year ago

Hi there, so sorry to hear you are having difficulty with our website. We do specify in the text on the category, and in the description of the product which caps fit what bottles. We also have all the information on the infographics on the images of the products and the caps. Any spare caps purchased come with a spare straw. All our straws fit all the caps, the only exception is the quench which requires their own straws, as they are more narrow. We also have our chat facility to help with any issues you may have. We hope this helps, Many thanks

Posted 1 year ago

“Outstanding quality products and great prices. My first bottle is still going strong 6 years later. Only replaced the sports cap a couple of times. Clearly a very sustainable option!”

Helpful Report

Posted 1 year ago

“Very easy order process and quick delivery.”

Helpful Report

Posted 1 year ago

Thank you for your review, we truly appreciate your support. We hope you love your bottle!

Posted 1 year ago

“I broke the lid to my bottle and needed to order one quickly as I use my bottle all the time. I placed my order and it arrived fairly quickly which was great.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star review, we are delighted to hear that you had a positive shopping experience with us!

Posted 1 year ago

“I love One Green Bottle, however, I am forever having to buy new bottle tops as they break easily. I currently have 5 bottles that my children use for school and I find them ideal, particularly in the summer as it keeps their drinks cold throughout the school day. However, I may have to look for an alternative moving forward because the added expense of repkacing the lid/caps means they are no longer cost-effective for me, which is a shame.”

Helpful Report

Posted 1 year ago

HI Emma, Sorry to hear this. We are always looking to improve and have some new cap designs in the pipeline. If any have broken you feel are not down to accidental damage please get in touch so we can look at the case and see if we can help. In order to sell caps which do not leach micro plastics, the polypropylene is a more brittle material to to the nasty harder plastics. Thanks

Posted 1 year ago

“Bottle arrived dented in the box and was first seen when opened on Christmas Day. Reached out multiple times to One Green Bottle without a response. Unacceptable customer service. Still no resolution and partner without her Christmas gift.”

Helpful Report

Posted 1 year ago

Hi Chester, We are so sorry to hear this. We pride ourselves on customer service and get back to everyone. We have checked through any spam or previous emails and today was the first email from you that we received. We are so sorry and disappointed you got this bottle and of course happy to refund/replace a damaged bottle for you. I have replied to your email today so we can get this sorted. Many thanks and apologies again

Posted 1 year ago

“Good products, great you can order replacement parts. A cheaper, slower postage option would be appreciated.”

Helpful Report

Posted 1 year ago

Thanks for your rating! We are delighted to hear that you find our products of good quality and appreciate the convenience of being able to order replacement parts. We understand your suggestion for a cheaper and slower postage option, and we will definitely take it into consideration.

Posted 1 year ago

“Excellent website, ordering and delivery”

Helpful Report

Posted 1 year ago

Thank you for your support, so happy to hear you love our products!

Posted 1 year ago

“Best water bottles out there, quick delivery, gorgeous packaging, fair prices for the quality of the product and a great range of mix and match colours!”

One Green Bottle 5 star review on 7th January 2024

Helpful Report

Posted 1 year ago

Thank you for your review! We truly appreciate your support and loyalty as our customer. We are delighted to hear you love our variety of products!

Posted 1 year ago

“Beautiful quality water bottle and accessories too. Arrived super fast. Thank you.”

Helpful Report

Posted 1 year ago

Thank you Samantha, so happy you love your water bottle!

Posted 1 year ago

“Very quick delivery, even around Christmas and New Year!”

Helpful Report

Posted 1 year ago

Thank you Jasmine for your 5 star rating! We are so glad to have earned your trust and are delighted to hear that you received your order in a timely manner, especially around the holiday season :)

Posted 1 year ago

“I'd be very grateful if you remove my email from your database. Whoever created this order used the wrong email address and I'm receiving a lot of correspondence relating to this purchase. I live in Australia and the address of the order was someone in the UK. Please remove this email. Thanks”

Helpful Report

Posted 1 year ago

Many apologies, we will get you removed. Sorry about that. Thanks

Posted 1 year ago

“Great to be able to buy new lids for our old bottles which was why we bought them nearly 10 years ago. Exceptionally fast delivery too.”

Helpful Report

Posted 1 year ago

Thank you, Alice! We're delighted to hear that you've continued to enjoy our variety of products available. We're also thrilled to hear that you got your order exceptionally fast. Your 5 Star rating means a lot to us - thank you!

Posted 1 year ago

“Ordered a cap as I dropped my bottle at the gym abd the cap broke. Fits lovely and looks good. Also brought a loop so I can hold onto bottle so not to drop it again!!”

Helpful Report

Posted 1 year ago

Thank you Claire! We appreciate your loyalty as a customer. And we hope it will last you a long time! Thanks again for your 5 Star review :)

Posted 1 year ago

“Had a problem with a previous bottle cap I had ordered and had to order a replacement it was a Christmas discount of 20% off but the promotion didn’t work, when I explained what had happened with the bottle cap and discount offer the staff where quick and efficient with sorting my problem out and returning the money. The bottles are great, Can’t do without mine.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating and for your support of being a loyal customer! We're so glad you had a great experience after having to order a replacement bottle cap :)

Posted 1 year ago

“Needed replacement parts for my sport cap. Ordering was easy, delivery quick and wrapping contained no plastic.”

Helpful Report

Posted 1 year ago

Thank you, We're so glad that ordering and delivery was quick and easy and that there was no plastic wrapping. We really appreciate your 5 star review and we're committed to continue staying green!

Posted 1 year ago

“Purchased as a gift”

Helpful Report

Posted 1 year ago

Thank you James for your 5 star rating! We are so pleased that you purchased it as a gift for someone - we hope they enjoy it!

Posted 1 year ago

“I ordered a large stainless steel NOT thermos flask. I now filter my water and remineralize it due to my paranoia about pollutants. The flask is great, no plastic, and I went to non-thermos as I just drink water. Good company, overly packaged when it arrived”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating Richard! We're so glad to hear that you love your bottle. We appreciate your efforts to reduce your plastic waste and all of our packaging can be recycled. Thank you for your support! :)

Posted 1 year ago

One Green Bottle is rated 4.9 based on 3,587 reviews