“No Response from Omlet customer services,No Delivery for Our Order placed way back in June.Our daughters present for her New flock of chickens will not be going ahead it seems and they still have our money what a shambles”
Hi,
Thank you for your comment and apologies for the delayed reply.
I understand that some time has passed since you posted your review. By looking at your orders, it seems like we were able to get in touch with you at the time.
I hope that we were able to assist you with your query, don't hesitate to contact us for any future questions.
Yours,
Clémence
“So disappointed. Delayed twice with no notification. No communication. I understand times are strange but we are many weeks behind original delivery schedule and not updated. Not an easy company to work with. Cannot comment on the product as still yet to see. I have never left a negative review before but I don’t know how else to communicate.”
Hi,
Thank you for your message and apologies for the delayed reply.
For any query, you can send us an email or give us a call. Our email address is hello@omlet.co.uk, and our phone number is 01295 500900. Our lines are open Monday to Friday, 9.00 am to 5.30 pm. If the lines are busy when you call, feel free to request a callback and we will call you as soon as we can during the day.
I hope that we were able to solve your query at the time, don't hesitate to get in touch with us for any query.
Kind Regards,
Clémence
“Very disappointed with the service. Already delayed with no communication and now told it will be delayed a month. I ordered a month ago and have heard absolutely nothing. I completely understand that these are difficult times but I had been told to expect a email and received nothing.”
Hi,
Thank you for your feedback and apologies for the delayed reply.
I could not find any communication or orders linked to the contact details that you left here. Nevertheless, I hope that we were able to resolve this situation with you at the time.
Since you wrote your review, we have been adjusting to the current economical context and we have been working on improvements in the way we communicate. We understand how important this aspect is, and this is why your feedback is invaluable for us.
We stay at your disposal if you need any further information.
Kind Regards,
Clémence
“Bought the automatic chicken door and it is fantastic. We have in the past had the solar doors with a coil on but have had to replace them so many times. I can be reassured that the girls will be in at night, safe and secure with this new door.”
