OMG Hotels Reviews

Name: OMG Hotels
Address: Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ, Ampthill, Bedfordshire
Rating: 3.87

3.9 Rating 203 Reviews

73 %

of reviewers recommend OMG Hotels

3.9

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About OMG Hotels :

OMGhotels.com allow you to search and book your perfect trip with peace of mind from our entire selection of experiences and over 240,000 hotels worldwide.

Visit Website

Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ
Ampthill, Bedfordshire
MK45 2PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service today from Penny, helped me with adding additional persons and answered all questions quickly.”

Helpful Report

“People are getting responses from OMGHotels? I have not got one ounce of a response after I've given them my pin number for my voucher. This was 5 months ago! Please read the 1 star reviews, they seem legit. This company only gets 1 or 5 stars from people. Their reviews don't add up, and I wish I looked them up before I bought anything from them.”

Helpful Report

“1 star is too much! Don’t use this company. Had a voucher, entered what we wanted as asked but this was totally ignored. All value of the theatre and hotel combo was spent on the hotel, which was in a bad location (1 hours commute to theatre) but to top it off, the seats in the theatre had a VERY limited view so you may as well have watched it behind a screen and just listened for 2 hours! Ended up purchasing better seats outside and binned their tickets.”

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“I bought an experience via Amazon but all attempts to book the experience, have been completely ignored. I followed the instructions to book via the OMGhotel website and waited 10 days as instructed. NOTHING! I have contacted them through various email addresses, and website live chat (which is never live) but never receive a reply. There is no phone number available. I have even tried via Amazon itself but they are no longer on the platform - says a lot I think. I'm left with no experience, a now out-of-date voucher, and £300 out of pocket. I feel totally conned”

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“Had a lovely break away thank you.”

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“I bought a voucher for a London show. I have been trying to contact OMG hotels ever since with no reply. I have used their online booking, telephone, email, Facebook accounts multiple times over a year to no avail. Honestly I believe this company are scammers DO NOT USE!”

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“Really simple to make my booking and the help from Hayley was great!”

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“Pleased with the service receive from Frannie - Stayed for an extra night. Thanks for arranging for me.”

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“I think OMGhotels...overall...is an excellent source for offers on very good deals. I have no complaints about OMGhotels great customer service. Thank you.”

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“Really quick service form Katie and very informative.”

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“As previous reviews with 1 star, despite saying they would honour the vouchers that my children bought for a xmas present, pre covid....absolutely no response, following numerous e-mails. This company really needs to be exposed for the most appauling customer service i have ever had the misfortune of encountering. However, pursuing through other avenues!”

Helpful Report

“Appalling service. I have lost over £200. I bought vouchers from Wowcher for an overnight stay in London and tickets for Mary Poppins in November 2021. I redeemed the vouchers and wanted to book a night in June 2022. Because the tickets had not been released, I was told to contact them in the new year. I have tried to contact OMG Hotels numerous times but have had no communication. I have asked Wowcher for a refund but they refuse because the vouchers have been redeemed. I am now going to pay pal to intervene. Someone called Frannie has responded to Wowcher and said that i have a booking. If i have a booking no one has told me so I don't know when or where this is. I think Frannie is saying this to Wowcher just to get them off her back. I fear that i will lose this money. It is complete theft and if i thought the police would do anything I would report it to them. I shall go to Trading Standard but fear they will do nothing. Do not ever buy anything from Wowcher or ever have any dealings with OMG Hotels. Their name says it all. Oh My God!!!”

Helpful Report

“Really simple service submitted my dates and then had a booking confirmation 2 days later with all the information. Looking forward to my break.”

Helpful Report

“Absolutely awful customer service I have tried booking with a voucher purchased via buyagift.com. I have received no confirmation! Over the course of the last month I have tried contacting OMG hotels via 2 different email addresses, phone, Facebook messenger and chat via their website and have received no response. I wouldn’t EVER use this company again and I will definitely be advising all my family and friends and anyone else to avoid this company at all costs.”

Helpful Report

“Its a shame tbh that you have to even give them 1 star. Bought 2 tickets for theatre as christmas pressie for mrs and her mum and as everyone else says they dont work. Amazon not interested in helping but quick enough to take money on behalf of them. No answer at all either email or phone discusting rip off way to run a business and rip off the theatres and give them bad names aswell”

Helpful Report

“Still no refund for cancelled show. No response to emails and wowcher not helping either. Avoid at all costs. FAKE FAKE FAKE. This business needs to be closed down when you look at all the genuine bad reviews”

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“Keep emailing them they do not reply awful swrvice”

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“My sister and I have consistently emailed this company and never received a reply, despite the promises on the website. If there was a zero rating I would give it”

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“They fail to answer emails and are basically thief’s. My dad bought his 6 children 2 tickets each as we were all going to be in the same country at the same time. Then covid hit, they assured us we could rebook and 24 months. However been trying to rebook for the past 6 months and they do not answer emails (phone tells you to email) they are the worse company I have dealt with and would give them minus stars if I could”

Helpful Report

“Tried for 5 months to rebook a trip delayed by Covid. Despite me and Wowcher emailing the company several times to resolve the issue they never responded. Eventually Wowcher agreed to issue me with a credit otherwise I would be taking OMG to the small claims court.”

Helpful Report

OMG Hotels is rated 3.9 based on 203 reviews