OMG Hotels Reviews

Name: OMG Hotels
Address: Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ, Ampthill, Bedfordshire
Rating: 3.87

3.9 Rating 203 Reviews

73 %

of reviewers recommend OMG Hotels

3.9

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About OMG Hotels :

OMGhotels.com allow you to search and book your perfect trip with peace of mind from our entire selection of experiences and over 240,000 hotels worldwide.

Visit Website

Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ
Ampthill, Bedfordshire
MK45 2PJ

Write Your review

Tell us how OMG Hotels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beyond expectations. Words can’t express how pleased I am with everything and the customer service (Frannie) has done for my husband and I to celebrate our 11th anniversary.”

Helpful Report

“Frannie Jenkins was so helpful with accommodating to my requirements”

Helpful Report

“Great communication and excellent customer service”

Helpful Report

“I sent an email and the response from Frannie was so quick. She went out of her way to accommodate us and was particularly efficient and professional. Thank you”

Helpful Report

“Fab customer service. Frannie and Kloe both very helpful & informative. Will book again.”

Helpful Report

“Megan was such a great help whilst booking our break. Very patient and dealt with all my questions quickly and politely - thank you.”

Helpful Report

“Excellent customer service, went out of her way to make us feel special”

Helpful Report

“The most difficult company i have ever tried to contact! Phone line does not work, i was told i’d recieve my booking vouchers within 7 - 10 working days. After 4 weeks i’m still yet to recieve them after numerous emails back and forth and being told over and over again i will get them. When booking it was never made clear i would no get a choice of hotel after advertising a list ( and i already checked availability for preferred hotels) i also did not ger the preferred date i would of liked to travel. It feels like i have been scammed of my money and will never recieve my voucher!!! Will never ever use again!”

Helpful Report

“I am surprised to see so many positive responses towards OMGHotel’s services, when my experience was so negative. I tried for two weeks straight to contact OMGHotels regarding my booking and did not receive one response. Resulting in me not using my voucher due to no clarity. I left numerous voicemails (because the phone did not ring once!!) and tried to contact through Wowcher who advertise the deal. The only time I received any form of response from them was when they sent through the confirmed vouchers, that I had been trying to ask for advise on. Seeing below that customers have received changes to their original hotel and restaurant bookings, (which is the same request as my own), makes me question their consistency. Since my booking dates have passed and I’ve asked for a refund due to no correspondence (leading to no use of the vouchers), I was told that it was simply not possible to make changes to your bookings. This is quite the opposite to the service received by other customers! My latest email to OMGHotels has been ignored for over two weeks. Be VERY careful when booking these deals. Locations are scattered and not logistically easy. Certainly do not book anything in conjunction with something else that you already have booked - once you’re locked in, and they have you’re money, don’t expect any help!”

Helpful Report

Hello Sammy, It's always disappointing to hear if ever someone feels we've fallen short as we pride ourselves on the service we provide. And as you've said you can see the positive reviews of our service below, as everyone else can, which is clear evidence of this. It's more disappointing though when someone makes a false review. As you’re aware you bought a hotel and restaurant experience on a non-amendable and non-refundable basis and you accepted the terms at the time of purchase. As an agent we don’t have any control over the cancellation policy suppliers put in place, which is why we always include it prior to booking for your acceptance and agreement which you agreed to and instructed us to proceed. Some suppliers provide free cancellation periods, which is how some people can have their bookings changed. This was not the case for you as you accepted at the time of booking. It’s the same with non-amendable non-refundable flight bookings and many other services and events, changes aren’t possible to them. Otherwise we’d happily have obliged. This was also previously explained to you in our correspondence. Your DoubleTree by Hilton Hotel was booked with breakfast and dining at your chosen restaurant as purchased and if you chose not to take these up as you later said and instead sought to take a refund again after the date had passed then we’re unable to comment on this as they were available for you to use. We do accept requests for hotels and will always check our availability first if a customer makes these and we will book any customer into their request when this is available. We will always place customers within easily accessible reach of the other elements they've booked and I can see was done for you. As a globally responsible company, if we had made an error in any way we'd of course held our hands up and resolved the situation but we supplied everything according to what was purchased and simply could not refund your booking when you decided to change your mind afterwards as you’d bought a non-refundable non-amendable experience. As a leading experience company sending thousands of customers away each year and operating since 2014, we arrange many trips for thousands of satisfied customers, often in conjunction with any other plans they may have and this is why we we're valued by our new and repeat customers time and time again. This is also why we receive consistently high reviews across review platforms globally and also by individual customers thanking us personally each day. Best regards and best wishes always, Alex Jones

“Very helpful in organising my trip, emailed me back with every question I asked. I Will definitely be using these guys again. Thanks for all your help.”

Helpful Report

“OMG's Customer Service reminds me of the standard we had in this country when I was young! I dealt with Frannie and David, and they were so kind and helpful, and made sure that my booking for a very special occasion provided everything on my wish list. I cannot thank them enough.”

Helpful Report

“So far very happy, she very kindly gave me an upgrade for my restaurant out of kindness”

Helpful Report

“I have just got back from a wonderful time in London. Martine arranged everything for us and the theatre seats for Thriller Live were fantastic. I was allocated the Doubltree by Hilton London & can't wait to do it all again with a different show to add to my list.”

Helpful Report

“Frannie was very helpful and informative and was very efficient answering my queries by email. I had been trying to contact omg theatre breaks for the majority of the morning without success.”

Helpful Report

“Very fast at responding to my booking enquiry, very helpful and informative”

Helpful Report

“Made booking a girls weekend so easy. Would definitely use them again.”

Helpful Report

“Very quick service, helpful and been able to accommodate my desirable date.”

Helpful Report

“They accommodated my needs in ever way and made it extra special by a upgrade at a restaurant.”

Helpful Report

“Excellent communication and prompt service”

Helpful Report

“Very happy quick response and very grateful for a change of date. Highly recommend”

Helpful Report

OMG Hotels is rated 3.9 based on 203 reviews