OMG Hotels Reviews

Name: OMG Hotels
Address: Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ, Ampthill, Bedfordshire
Rating: 3.87

3.9 Rating 203 Reviews

73 %

of reviewers recommend OMG Hotels

3.9

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About OMG Hotels :

OMGhotels.com allow you to search and book your perfect trip with peace of mind from our entire selection of experiences and over 240,000 hotels worldwide.

Visit Website

Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ
Ampthill, Bedfordshire
MK45 2PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a theatre and hotel stay 3 months ago. Got no dates accepted and even went to trading standards as got nothing for the money I paid. Not able to contact anyone and how dare they take my money and I am not able to get it back. Its theft and has no consequences. Shame that they are operating as a hotel with getting away with day light robbery.”

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“Rip off company who take your money and then don’t follow through with the booking ! Avoid at all costs - fake reviews being posted here so be careful”

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“I would like a response to my emails....re hotel booking miles away from the theatre”

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“Booked a 2 night 4* hotel and liverpool football stadium tour months ago and due to go on sunday - have had no vouchers or tickets - no response to emails and cant speak to anyone on the phone just automated messages. Starting to think this is a scam and will look to claim back from my credit card company - this is a birthday present for my son”

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“Absolutely disgusting customer service. Bought theatre tickets and over night stay in London for my partner for Xmas. No one has confirmed a date, I can not speak with a human on the telephone and all emails are ignored. AVOID!”

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“Still waiting for a reply since before 1st lockdown”

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“Really quick and helpful, looking forward to my stay.”

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“Booked a hotel and London attraction via Wowcher on 15th November for my partners birthday on 4th December. Received one email asking which attraction I’d like and heard nothing since, nearly 3 weeks later. Chased several times and no phone number to call. So now I’ve paid £200 for a non existent booking that wowcher won’t refund me. Dreadful service - avoid at all costs.”

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“Their customer service is totally non-existent…. Just not there. Honestly, not in any way. They ask you to email them if you have an issue, and so I did, a total of 20 times in two months and received not one response from either their ‘booking’ or ‘concierge’ sections. The telephone line is a complete waste of time as there’s not one real person available ever to talk to and always, irrespective of topic points you back towards the farcical email system. My vouchers arrived with no issue but not having a legitimate point of communication with your ‘travel agent’ is frankly worrying and I won’t do it again. I truly wish that I’d done sufficient due diligence as I wouldn’t have used OMG. I won’t ever use them again…….. Please rethink your options before using them.”

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“Really great service from them and helped me with adding extra attractions to my stay.”

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“5 days and 2 shows in London UK. Awesome time. Heather managed to also get us two nights in Manchester as a last minute request.”

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“Shoddy company that just out to make a quick buck! Paid almost double for a “deal” for what it would have been to book everything separately. Frannie was very unhelpful and simply hid behind the booking contract.”

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“Absolutely fantastic gift for my birthday. Found Susan to be very helpful and quick to respond to my questions. Highly recommend. :-)”

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“Can't get through to an actual person on the phone. 2 and a half hours of trying & being sent around in circles. Messages sent on different platforms & no reply as yet. Very disappointed & angry at the service. I may amend this review if I actually get to speak to someone.”

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“Just about to go for breakfast, but wanted to thank the team at OMG HOTELS for making my stay extra special. Really enjoyed Tina last night such a great show. My wife was thrilled. Hotel has been great 👍”

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“Stayed at the Corus in London for two nights and see Tina Turner show. Was great and we managed to add an extra night to our booked deal with ease thanks to booking manager Frannie Jenkins. Very quick service”

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“I bought a gift experience for my friends wedding. I found the website was very easy to navigate and simple to select my package. I had to contact their customer service department to put two packages into one and they were very helpful. Would definitely use them again. Thank you very much”

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“Smashing! - Fantastic break in Bath and a visit to the Roman baths to go with it. Great service from Susan Withers.”

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“I can’t believe the number of fake reviews on here. This company is nothing but a scam. 3 months later and still no refund or any communication after telling me they will get back to me within 3 working days. Absolute scumbags. I have tried everything, I have contacted the FCA and FOS, no one can help. They all say to contact the company. - which would be helpful if they actually responded! DO NOT use this company. It is a scam. Plain and simple. Love the audacity of them putting up fake reviews to seem genuine. Absolute scum.”

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“Frannie was very helpful and gave me all the information I needed. Quick replies and great service!”

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OMG Hotels is rated 3.9 based on 203 reviews