OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,450 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice piece of kit but the instructions are diabolical tried a you tube video and was a different model the QR code for further instructions didn’t work But once I managed it it’s amazing”

Helpful Report

Posted 1 month ago

Hello, Thank you for your thoughtful 4-star review, Christine! We're glad to hear that you find the kit amazing once you got it set up. We apologise for the trouble you had with the instructions and the QR code; we appreciate your feedback as it helps us improve. If you have any other questions or need further assistance, feel free to reach out! Best wishes from everyone at Oliver Baby Care!

Posted 1 month ago

“It was Great and worth the time”

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Posted 1 month ago

Hello, Thank you for your great 4-star review! We're thrilled to hear that you found your experience with us worth the time. Your feedback means a lot to us, and we’re committed to making every visit even better. We appreciate your support of Oliver Baby Care!

Posted 1 month ago

“my shopping experiencewas fab , the ladies on the shop floor was fantastic . Shame it didn't go to the back office , the constant emails from one person about the balance was very distressing after being told that my purchase was ok to be paid of as and when . The emails was at least fortnightly telling me how I had a outstanding balance asking me to pay it off so my product could be sent out as it was in there store .”

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Posted 2 months ago

Hello, Thank you for taking the time to share your experience with us! We're so glad to hear that your shopping experience in-store was fantastic and that our team made a positive impression. Thank you for choosing OliversBabyCare!

Posted 2 months ago

“Good quality product. We bought the learning tower and love the scandi look and feel. Folds away easily. Only downside is the instructions to assemble weren’t easy to follow and not very clear.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your thoughtful 4-star review! We’re so glad to hear that you love the quality and design of the learning tower. We appreciate your feedback regarding the assembly instructions, and we'll certainly take it into consideration for the future. Your satisfaction is important to us, and we’re here to help if you have any further questions. Thanks for choosing Oliver Baby Care!

Posted 2 months ago

“A bit fiddly but I Mavivered it. All fine now.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your great 4-star review, John! We appreciate your feedback and are glad to hear that you managed to get everything sorted out. If there's anything we can do to make your experience even better, please let us know. Thanks for choosing OliversBabyCare!

Posted 2 months ago

“Great price, quick delivery and easy fitting. Definitely recommend”

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Posted 2 months ago

Hello, Thank you for the great review, Leon! We're really glad to hear you found our prices competitive and the delivery quick. It's always our goal to make fitting as easy as possible. Your recommendation is highly appreciated, and we hope to see you back soon!

Posted 2 months ago

“Delivery ok, some box damage, when checked, not affected contents. Feedback review on purchase needs to be shared with third party supplier as this was obvious and should never have passed quality control. Not sure why review asking about returns when decided not to return item.”

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Posted 6 months ago

“The product is nice and in good quality. Customer service responds promptly.”

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Posted 8 months ago

“I was looking for a lightweight but sturdy pram for some time and finally came across the Ickle Bubba Aries autofold stroller. Really easy to use and close which is just what you want. The only downside is the faulty wheel due to some magnetic clip where the wheel on the left side kept coming off as you push the stroller which was not ideal. Saying that the customer service team where quick to respond and sort this out for me. Lastly although not an issue for me, the pram states black but actual fact its a dark grey. I would recommend the product nevertheless as it does do what it states.”

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Posted 9 months ago

“Great product”

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Posted 10 months ago

“We are very pleased with this stairgate although the first one we received was broken in transit. However Olivers Babycare were incredibly helpful and efficient, replacing the damaged stairgate in super quick time. Would definitely recommend them.”

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Posted 11 months ago

“Excellent and safe car seat. Great customer service, kept me up to date with developments. Recommended.”

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Posted 1 year ago

“Quick and helpful”

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Posted 1 year ago

Hi Neil, Thank you for the lovely review. Kind regards, Olivers BabyCare

Posted 1 year ago

“looks a nice gift is a christmas present so don’t know how it works yet”

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Posted 1 year ago

Hi Lindsay, Thank you for taking the time to leave a review. We hope that the recipient enjoys their gift. Kind regards, Olivers BabyCare

Posted 1 year ago

“Received 3 out of the 4 items I've ordered, after sending an email to ask why I had not received it, still awaiting the 4th item though, just a shame I had to ask by email & communication beforehand would have helped, still waiting for a date for the 4th item, but never get delivery date information from the courier, which is not helpful at all. Don't really understand why the 4th item taken so long, when it states on the website in stock.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. First and foremost, please accept our sincerest apologies for the inconvenience and confusion you have experienced with your recent order from Oliver's BabyCare. On occasion, some of our items come directly from one of our suppliers. If this is the case, it will usually be stated next to “Availability” just above the add to basket button. Once the item is shipped, the supplier will provide you with tracking details. If you have e-mailed us,, our customer team will pick this up as quickly as possible and provide you with an update on your order. Please do also feel free to give us a call on 01778 562809 for a more prompt response. Once again, I would like to apologise for the inconvenience this has caused. Kind regards, Olivers BabyCare

Posted 1 year ago

“Easy to use web site, little difficulty adding a discount code. Fast delivery, well packaged items.”

Helpful Report

Posted 1 year ago

Hi Andrea. Thank you for your 4 star review. We are so pleased to hear that you were happy with the delivery and items that you received. Thank you for your feedback regarding difficulty adding a discount code. We always appreciate feedback from our customers and will take a look into this. If you have any further queries or concerns, please do send our customer service team an e-mail on info@oliversbabycare.co.uk Kind regards, Olivers BabyCare

Posted 1 year ago

“Very good and quick”

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Posted 1 year ago

Hi Brett. Thank you so much for your 4 star review. Kind regards, Olivers BabyCare

Posted 1 year ago

“My Experience was good overall. I do need to contact the company, because they did not send enough spacers for the brackets, so I had to fit the opposite brackets out of line to make the retractable screen pull out and lock even and flat. That said it is a nice product, and I like the idea of supplying an extra set of brackets so the gate can moved from one opening to another, ie from the top of the stairs, down to the Kitchen doorway.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you so much for your 4 star review. I apologise that we did not send enough spacers. Please do send us an e-mail on info@oliversbabycare.co.uk so we can look into this for you. However, I am so pleased to hear that you like the product. Kind regards, Olivers BabyCare

Posted 1 year ago

“All as expected to be honest, paid for delivered. What more can you say.”

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Posted 1 year ago

“Hi Thank you for the purchase. We did have to cut the covers down as our cooker knobs were very close together.”

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Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,450 reviews