OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,450 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Baby is over 9 pounds but is not being picked up by the mat”

Helpful Report

Posted 1 month ago

“When I received my order and put the safety gate up it was only up 6days before parts starting fall of it”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review! We’re sorry to hear that you experienced issues with your safety gate shortly after setting it up. Please contact our customer service team on info@oliversbabycare.co.uk. We appreciate your support of Oliver's Baby Care!

Posted 1 month ago

“I did not receive the all the parts that comes with the buggy. The Bumper bar is missing and I also did not receive the matching bag. I have friends that bought the same pram and they got a matching bag. However the buggy is actually really good for the price. I am in love with the beige colour and the gold details.”

Helpful Report

Posted 4 months ago

“Your product was good, fairly priced and dispatched quickly BUT the delivery company you use lets you down. The delivery slot they give is huge compared to other companies and even then they don’t adhere to it. When it didn’t arrive as scheduled it was impossible to get any information. There are apparently no phone numbers or GPS tracking systems for their drivers. They really are useless and there are plenty of far superior ones. Although the product wasn’t damaged our parcel had clearly not been treated with care.”

Helpful Report

Posted 4 months ago

Hi Diane :) We’re glad to hear you were satisfied with our product and pricing. We continually strive to partner with delivery companies that reflect our commitment to excellent service and appreciate your input on this matter. Your comments will help us address these issues and improve in the future. We hope to provide you with a better experience next time.

Posted 4 months ago

“We made our purchase via phone, and unfortunately are experieincing some difficulties with our purchase. We need to bring the item back and ask you to show us how the product functions as at the moment something seems wrong.”

Helpful Report

Posted 6 months ago

“I found ordering very easy, but did have to chase up the delivery. But when contacted the staff were very helpful and resolved the issue quickly.”

Helpful Report

Posted 6 months ago

“The experience with Oliver’s baby care was smooth to order online. However the delivery company lets it’s down. My chair was delivered whilst we was at work, no delivery note was left to confirm the delivery and the box was just left outside of my house, unfortunately someone tried to steal it but luckily couldn’t lift the box. If they had stole it I would not have known that the chair had even been delivered. The delivery service needs improving and such expensive items should not be allowed to be left outside of someone’s house in plain sight. A note or email should also be given with confirmation of delivery.”

Helpful Report

Posted 6 months ago

“I tried to order a snail 3 times it kept giving me an error by the time I did it the 4th time it went through and I forgot to change the colour to mint. I called and emailed to say please could I have the mint colour but the package had been sent out. It was within an hour of sending I got the response to say sorry it had been sent. So although the product is great all in all I probably won’t buy again as it was overall quite frustrating.”

Helpful Report

Posted 6 months ago

“I'm happy with my stroller but the breaks aren't that good which was disappointed”

Helpful Report

Posted 7 months ago

“It didn’t work I have returned it and are hoping for the refund asap”

Helpful Report

Posted 10 months ago

“Not a great experience. Problem with the website and my order didn’t go through after trying numerous times over 3 days. Phoned and placed order. Paid an extra charge for Saturday delivery and was assured it would arrive. Emails querying were ignored. Delivered late Monday. Disappointing”

Helpful Report

Posted 10 months ago

“Website was easy enough to use product Arrived quickly and well packaged.”

Helpful Report

Posted 11 months ago

“The product i bought said delivery in 3-4 weeks which i thought was long but i really wanted the product. I rang at the 4 wk mark and asked when is it coming to which they said it was forward order (this was not specified on the product) and i should have been contacted re delivery (which i wasn't). Later on they updated the product page to forward order. Overall i waited over 2 months+ for the product, if they had the correct delivery times at time of purchase i wouldn't have bothered. Product was fine and service was fine when i reached out, but wouldn't trust delivery times on their website.”

Helpful Report

Posted 1 year ago

“Was good part from bed gaurd kept coming off bed”

Helpful Report

Posted 1 year ago

“One of the items I chose was a pre order. After waiting 3 days for my delivery I contacted the company to see where my other item was and was informed they were waiting for the pre order to arrive. Once I asked for the items to be delivered separately the staff were very quick to sort this out for me.”

Helpful Report

Posted 1 year ago

Hi Kristina , Thank you for your 3 star review and valuable feedback. We apologise that you were not informed about the item being on on pre-order but are happy to hear that our customer service team was able to sort this out for you when you called. Kind regards, Olivers BabyCare

Posted 1 year ago

“Product arrived with a broken part, managed to glue it back together.”

Helpful Report

Posted 1 year ago

Hi Gary, Thank you for your 3 star review. We truly appreciate your honesty and regret any inconvenience you may have experienced. Firstly, we sincerely apologise for the broken part you received with your product. It is never our intention to cause disappointment or frustration among our valued customers, and we understand how troubling it can be to receive an item that is not in perfect condition. However, we are relieved to hear that you were able to successfully repair the broken part by gluing it back together. If you would like to send an e-mail over to us with photographs of the broken part, we can certainly look into this further for you. info@oliversbabycare.co.uk. Kind regards, Olivers BabyCare

Posted 1 year ago

“Only issue - Paid almost £8 next day delivery on a Friday and didn’t receive until the following Tuesday.”

Helpful Report

Posted 1 year ago

“Can’t comment yet; no update for delivery. No indicated when it is to be shopped just that it has been shipped”

Helpful Report

Posted 1 year ago

“The experience of ordering was satisfactory but I was disappointed they used FedEx as a delivery partner instead of DPD which is stated on the website.”

Helpful Report

Posted 1 year ago

“The order wasn’t processed until I called but the lady on the phone was very pleasant and dealt with it promptly. Unfortunately the baby gate is not great as the latch keeps getting stuck open”

Helpful Report

Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,450 reviews