OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,450 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gate was a let down. Has soon has I’d got the gate where I wanted I went to open then close it and the little anchor at the bottom of the gate that’s supposed to hold it in place totally sheared off. So I removed the gate and tried to super glue the broken part in place, left it a good couple of hours then replaced the gate, again it just broke off after gently closing the gate. At this point I picked the broken part up and bind it. Then the top latch started sticking, when you open the gate the pin stays in till you squeeze the latch 2 or 3 times. So there you have it, you get what you pay for. Regards.”

Helpful Report

Posted 3 weeks ago

Hello Paul, Thank you for your feedback. We're truly sorry to hear about the issues you encountered with the gate. It’s disappointing when a product doesn’t meet expectations, especially after going through the trouble of setting it up. We'd like to investigate this further and see how we can assist you. Please reach out to our customer service team at info@oliversbabycare.co.uk so we can help resolve this situation. Your experience is important to us, and we appreciate your support of Oliver's Baby Care! Best regards, OliversBabyCare

Posted 2 weeks ago

“Initially when I contacted Oliver’s I was thrilled they could offer a price match on a travel system bundle I had been viewing . Unfortunately after this things went downhill in regards to service . I was given a code to use when placing the order to reduce the cost . This all worked fine however I was then rang to be told the code was incorrect and I had been given too much discount ? I needed to pay £99 as a card payment or my order would be cancelled . I didn’t want this to happen as my baby was due a couple of weeks later and the price was still cheaper if I paid the extra . After making the payment I was then told parts of my order would be delayed . Even though it did not state anywhere on the website when I placed the order . I was also told that the bundle didn’t come with a changing bag anymore even though it stated this on the advert . As you can imagine I was extremely stressed and frustrated with all of the issues I’d had . So I emailed them rather than calling in the hope it would be escalated as anytime I asked for a manager or a complaint to be logged when on the phone it was declined. Luckily a lady called Emily picked it up , she confirmed the dates the missing parts were due in and when I should receive them ( which was ahead of my babies due date so I was relieved) . She also offered to provide a changing backpack of the same colour and brand as my travel system free of charge as it did indeed say I should get one . She assured me that she would also update the website so no one else was effected and confirmed the rest of my bundle would be delivered next day as stated . Unfortunately this did not happen . I received the travel system 3 days later . A pain as I rearranged my working days at home but still ahead of my babies arrival . Then the missing items were delayed further expected after my babies due date . I was then emailed to say that the changing bag I had been promised was now not due in stock until 2025 and was offered an alternative . I accepted in the hope I would get but was told that further delays were still expected with the alternative . I finally received my changing bag today . So over 4 weeks after ordering the bundle . Got to say I’m thrilled with the product but the customer service and issues have been shocking . I mean not once was I offered the initial discount I was advised , or maybe an amount off or free gift for my troubles . I literally had to harass to just get the items that were stated on the advert !!!”

Helpful Report

Posted 5 months ago

“mattress order was fine but covers delievered in wrong size because the decription on the website turned out to be wrong. This meant we were unable to use the mattress. To make it worse instead of expediting sending the right size to me i was askde to return the wrong size, wait for that to be received and processed, and then wait for the right size to then be sent out. I bouth them elsewhere and am waiting a refund of what i returned”

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Posted 11 months ago

“Not good, currently not agreeing to replace a faulty item.”

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Posted 11 months ago

“Sadly it is a tripping hazard with the bottom bar. Did not use it”

Helpful Report

Posted 1 year ago

“Customer service was ok but wouldn’t recommend once product wasn’t received. Down hundreds of pounds and no items to show for it. Very disappointed”

Helpful Report

Posted 1 year ago

“Baby hate was too small and then I baught the extension now its to big wasted £60 and can't even use it”

Helpful Report

Posted 1 year ago

Hi Samual, Thank you for taking the time to leave a review. At Olivers BabyCare, we take customer satisfaction to heart, and we're truly sorry to hear that you've been left feeling discontented. Regarding the size issue with the Baby Gate, it's disheartening to learn that the extension has rendered it too large for your intended space. We understand how frustrating this must be, particularly after having invested both your time and money. Please contact our customer service on info@oliversbabycare.co.uk with your order details so that we can find a solution for you. We sincerely hope to hear from you soon. Kind regards, Olivers BabyCare

Posted 1 year ago

“I haven't received the nursery furniture set yet”

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Posted 1 year ago

“Still waiting for 2 of 3 parcels ... Courier left only one and left.”

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Posted 1 year ago

“Unfortunately after fitting our pressure baby gate which I purchased recently online I have discovered it is defective and no matter what I do the bottom lock does not work as there is a gap between the lock and the latch once fitted so physically will not lock.”

Helpful Report

Posted 2 years ago

Dear Andrew, We are sorry to hear that you have experienced issues with the pressure baby gate you purchased from us. We take all customer feedback seriously and would like to apologise for any inconvenience caused. Please contact our customer service team at your earliest convenience to arrange a replacement product for this. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. Best regards, The OliversBabyCare Team

Posted 2 years ago

“Ordered before the time stated for next day delivery which was showing as the Monday but didn’t arrive until the Tuesday. Not only that but only half my order came then I had to ring to ask where my other part of the order was to be told it wasn’t in stock and I had to wait 3 months. No communication or emails stated this and even the lady that I spoke to was baffled!”

Helpful Report

Posted 2 years ago

“Not as advertised .was different”

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Posted 2 years ago

Hello Marilyn, thank you for your review of Olivers BabyCare. I'm sorry to hear that you were disappointed with the product. Could you please let me know what specifically was different from what you expected? I'd love to help where I can and pass along your suggestions to our team. Thank you for taking the time to provide your feedback, it is much appreciated!

Posted 2 years ago

“Ive yet to receive my order. Been told it wont be getting dispatched until a month after I purchased it. But of a joke.”

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Posted 2 years ago

“I can’t say as I’ve not received my goods yet!”

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Posted 2 years ago

“Was a bit of a disaster from start to finish, ordered a cot as showing in stock and available for next day delivery. Next day came and went, no cot. Computer error apparently, so have to wait for direct dispatch from tutti bambini. Delivery arrived only find a whole box was missing. What should have taken only a day ended up spanning a 2-3 weeks. No hugely impressed, prob won’t use again as kind of not that reliable.”

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Posted 2 years ago

“Still didn't receive my parcel”

Helpful Report

Posted 2 years ago

Hello Monika, Thank you for your feedback. I can see from your order, this was dispatched Thursday 1st September, DPD attempted to deliver Friday 2nd September and left a calling card for you. Your tracking information shows the parcel will be going back out for delivery today. Please get in touch with our customer service team if you require any further assistance with this delivery. Many thanks, OliversBabyCare

Posted 2 years ago

“Communication and delivery good at the beginning. However no response received when reporting faulty parts.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. We are sorry to hear you have experienced an issue with your order. Our customer service team has contacted you regarding a resolution for this issue. Please do not hesitate to get in touch if we can be of any further assistance in the meantime. Many thanks, OliversBabyCare

Posted 2 years ago

“Delivery came in time and promptly. Gate seemed fairly easy to fit, only after opening it for the first time the gate no longer shuts - appears the edge has somehow bent.”

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Posted 2 years ago

“Been waiting to hear all day where my cot is and still havnt hard nothing 😔”

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Posted 2 years ago

“Paid for next day delivery and it didn’t turn up, till the following day,”

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Posted 2 years ago

OliversBabyCare is rated 4.7 based on 2,450 reviews