OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,450 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We made a complaint 2nd time using the pram the wheal buckeld we made a complaint but still know reply wouldn't be in a rush to use this company again”

Helpful Report

Posted 3 years ago

Hi Emma, thank you for leaving your feedback. We are so sorry to hear that you have experienced an issue with your brand new stroller. As discussed with our Customer Service Team yesterday, we have arranged a collection from you for the faulty product. If we can be of any further assistance in the meantime, please do not hesitate to contact us. OliversBabyCare

Posted 3 years ago

“Am not happy with me not using separate post code .am buying it as a gift and I wanted it delivered in his house”

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Posted 3 years ago

Thank you for leaving a review, Priscilla. We're sorry you've had this issue however, as per the terms and conditions, some payment methods do not allow for delivery to an alternative address to the billing. Unfortunately the payment option you chose, cannot be used for delivery to an alternative address. OliversBabyCare

Posted 3 years ago

“Awful. Seems like it was trying to steal money.”

Helpful Report

Posted 3 years ago

Hi Josh, Thank you for taking the time to leave your feedback. We have looked into your order details and can see that you experienced some issues with your first order on our site. I can see that you spoke with a member of our customer service team yesterday and it was explained that we have been experiencing some technical difficulties, and do sincerely apologise that your order was caught in the midst of this. I can see that your order was cancelled and a refund was processed immediately as per your request. Please do not hesitate to contact us if there is anything further we can assist you with. OliversBabyCare

Posted 3 years ago

“Not very good . I’ve sent 2 emails now regarding my order as I need to return it as it’s not the right one. And have had no response. It only gives 14 days for refund. Won’t be buying off these again”

Helpful Report

Posted 3 years ago

“The package came as though it had been tampered with especially as this was a gift for a loved one which made it even more embarrassing! Not happy at all.”

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Posted 4 years ago

“I ordered a cot bed on the 28/1/21 I had a email a few days later saying it’s dispatched. It’s the 10/2/21 I have rang asking them for a tracking number or update on the delivery they keep saying it’s on its way. On the site it said delivery within 10 days so I’m just disappointed with having to ring so many times and not being made aware of any delivery dates. A few days ago they said it’ll arrive Wednesday so I’ve stayed in all day and it’s still not here! I’m a NHS nurse and I cannot afford to take days off when the hospitals are so busy. Shocking behaviour from this company I wish I hadn’t bothered I feel like I’m bothering them ringing so much but why can’t they just be clear? Take your custom else where specially if you’re working out of your home atm.”

Helpful Report

Posted 4 years ago

“Sent wrong items then ignored my email won't use them again”

Helpful Report

Posted 4 years ago

“Absolutely rubbish. So much faff to open it, you need 3 hands, let alone holding a baby too! It’s soooo stiff I can’t actually do it myself and so noisy it’s too loud to use when baby is sleeping - which I L’s what I wanted it for! Very disappointed, should of just got a normal basic stair gate and saved some money!”

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Posted 4 years ago

“I have followed the instructions to return an item, emailed them twice but had no reply..... still waiting....”

Helpful Report

Posted 4 years ago

“Picture on the website doesn’t match the item received. Hi have emailed to return the item over a week ago and my email has been ignored.”

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Posted 4 years ago

“Ordered a cream baby bottle and they sent me a green one. Amazon sell the same bottles for half the price.”

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Posted 4 years ago

“Does not respond to emails when I have a return”

Helpful Report

Posted 4 years ago

“The only reason for me to give one star is only because the reason being that I wanted to return the item as a friend had brought me a similar item but didn’t return due to return price was very high which is ridiculous no matter how u return it post office or pickup.....”

Helpful Report

Posted 5 years ago

“Received different bottles, sent email to try and resolve. No reply a week later”

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Posted 5 years ago

“Despite being told car seat would arrive on 5th July seat has not arrived. Very poor service.”

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Posted 5 years ago

OliversBabyCare is rated 4.7 based on 2,450 reviews