OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,450 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Erected as directions show with the tags in place, however, a big "Clunk" noise each time gate is opened. A little disappointed but too much hassle to ask for a return.”

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Posted 1 year ago

“I can't properly review these as they did not arrive with the baby gate unfortunately and I completely forgot to message as soon as it was delivered to let you know they didn't arrive.”

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Posted 1 year ago

Dear Rebecca, Thank you for taking the time to leave a review about your experience with OliversBabyCare. We are sorry to hear that the items you ordered did not arrive with the baby gate. We understand that it can be frustrating when things don't go as planned, and we apologise for any inconvenience this may have caused. We encourage our customers to reach out to us as soon as possible if they encounter any issues with their orders. If you require any assistance with this, please do not hesitate to contact us and our customer service team will be more than happy to help you.

Posted 1 year ago

“Ordering was straight forward, but cannot review item as it hasn't been delivered yet,”

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Posted 1 year ago

Dear James, Thank you for taking the time to share your experience with us. We are glad to hear that the ordering process was straightforward for you. We understand that your order was arriving directly from the supplier and that this took longer than usual to deliver to you and we apologise for the inconvenience of this. If you have any further concerns or questions, please do not hesitate to contact us. We appreciate your patience and understanding. Best regards, OliversBabyCare

Posted 1 year ago

“Still awaiting one of my items as only received one and supposed to be getting other sent out today but have received no update re tracking so have waited almost a week to get my full order very disappointed.”

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Posted 1 year ago

Dear Elizabeth, We are sorry to hear that you did not received your full order from OliversBabyCare when it was expected. We understand how frustrating it can be to wait for a product that you have already paid for. Although we dispatched your order all together there can sometimes be unexpected delays at the courier depots which are unfortunately our of our control. We apologise for any inconvenience this may have caused you. We value your feedback and will do everything we can to ensure that you are satisfied with your shopping experience at OliversBabyCare. Thank you for choosing OliversBabyCare.

Posted 1 year ago

“Shopping experience was fine, but the product we ordered was just a bare box with a shipping label on it, no protective packaging at all. The end was battered and hanging open, it had already been taped up, so it either left in that state or was repaired in its journey.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent shopping experience with Olivers BabyCare. We are sorry to hear that the product you received was not packaged properly and arrived damaged. This is not the level of service we strive to provide to our customers. We take all feedback seriously and will be reviewing to ensure that all products are properly protected during shipping. Please do not hesitate to contact our customer service team who will be happy to assist you. We appreciate your business and hope to have the opportunity to serve you again in the future. Best regards, Olivers BabyCare Team

Posted 1 year ago

“Before placing the order we phoned and it was agreed you would delay the dispatch of the products as next day delivery was inconvenient for us. Somewhere between you and the couriers that completely failed and two deliveries were attempted to an empty house the next working day. Thankfully one was really good, phoned me and agreed to wait 15 mins while I dashed to my son's house to accept the delivery. We then had to store the products at an inconvenience as we were still decorating. The 2nd courier just left a 'failed delivery' note. We would have happily delayed ordering but you advised you could not guarantee the price would stay the same.”

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Posted 2 years ago

“I would like a refund has when I opens it it had black marks on it so I have had to wash it”

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Posted 2 years ago

“I can't really give you a comprehensive feedback as yet. The items are intended to cover plugs which are next to a Resident's bed in a Nursing Home . They have not as yet been fitted so I cannot give you relative feedback.”

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Posted 2 years ago

“The item arrived to late”

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Posted 2 years ago

“The retractable stair gate is great can't fault!But the main issue is that I paid for next day delivery and received 5 days later which was normal delivery time!!I have received an email from my enquiry saying you received order to late for next day delivery, which I understand but please don't take money for express delivery if you can't do!!!!”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. Upon looking into your order we can see your order was placed with Next Working Day delivery service. The order was placed 25th August at 18.39pm, past our 3.45pm cut off for Next Working Day deliver; as stated on our website. Your order was therefore dispatched on Friday 26th August. Due to the Bank Holiday, your order was delivered on Tuesday 30th August, the Next Working Day, therefore the delivery service chosen was carried out. Please do get in touch with our customer service team if you wish to discuss this further. Many thanks, OliversBabyCare

Posted 2 years ago

“The item I ordered is like a dolls pram my daughter is way to big, and the return policy is not very helpful so I’m stuck with a £150 buggy that’s no use to me”

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Posted 2 years ago

“The bigger than what I ordered:(”

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Posted 2 years ago

“Fast delivery but box had been opened to combine shipping with another item, poorly sealed back up and then looked like it had been dropped several times. No damage to the product but as this is a baby shower gift not ideal with it looking so tatty.”

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Posted 2 years ago

“I didn’t get ones I wanted but there still lovely !!”

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Posted 2 years ago

“Great, my only problem was a suppliers issue.”

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Posted 2 years ago

“I still haven’t received my parcel? It’s stuck with yodel and I’ve written an email to no avail.”

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Posted 2 years ago

“Great product but not happy that the postage was so expensive. Postage should've been cost price. Making money on postage is a form of fruad.”

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Posted 2 years ago

“I ordered a baby gate 5th April needed latest 9th April ~ delivery 1to3 days. Unfortunately still haven't received by courier its not even on its way apparently still being processed. I had my granddaughter the weekend & needed this desperately.”

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Posted 2 years ago

“Ok experience. The gate is fine apart from lock at the bottom, doesn’t lock, no way that works. Had to use the gate or our puppy would’ve trashed the house!!”

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Posted 2 years ago

“Item description not good. Product was nice but not what I thought it was going to look like. Colour said Mauve but was baby pink. There wasn't enough photos, description or dimensions given. Based on the little info I could see I was quite surprised at the type of fabric underneath the bib, it was far to thick and the bib was also huge!”

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Posted 3 years ago

Dear, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you would like to talk to us about your issue you can do so by contacting our customer service team at info@oliversbabycare.co.uk Many Thanks OliversBabyCare

Posted 3 years ago

OliversBabyCare is rated 4.7 based on 2,450 reviews