OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,450 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful gate. First one I got the whole gate came detached in my hands from the frame. Literally flung off the hinges. Then I got a replacement and the locking mechanism was broke, sent multiple videos to you guys and told I wasn't pressing it correctly even though I had stated over and over no matter what I do it's broke, whilst sending video after video. I was offered to exchange it for a different one which I couldn't do as the only tall gates you carry are this one in different sizes and colours. Then was finally able to have a refund. Awful gate. Whilst the customer service wasn't too bad at swapping the first one the second time I was just made to feel like a right idiot before they finally believed me.”

Helpful Report

Posted 1 year ago

Hi Aleya, Thank you for taking the time to leave a review. I want to start by apologising for the experience you have had with both the initial gate and the replacement. This should not have happened, and we understand that it must have been frustrating and inconvenient for you. We understand your frustration in explaining the issue repeatedly through videos, and we are sorry if that made you feel unheard or disregarded. Your feedback allows us to better understand our customers' experiences and improve our processes moving forward. Secondly, we are glad to hear that our team was able to assist you at that time, even though we deeply regret any negative impression that may have been left during the exchange. Rest assured that we will use your feedback to improve our communication and ensure our customers feel supported and understood throughout the entire process. We truly appreciate your patience throughout this ordeal, and we are grateful that you have given us the opportunity to make things right for you by providing a refund. Should you ever consider giving us another chance in the future, we will do everything within our power to ensure a positive experience. If you have any further questions or concerns, please do not hesitate to reach out to us directly. Kind regards, Olivers BabyCare

Posted 1 year ago

“The product listing specifically noted that the cost included a rain cover. Item arrived without a rain cover (essential for a buggy in the UK!), following which Oliver’s Babycare refused to either provide one, or refund the cost of purchasing one elsewhere. Extremely disappointed with this level of customer service for a company which services new parents, especially given the error lay on their side. We won’t be using this company again.”

Helpful Report

Posted 1 year ago

“Advertised price differs to purchase price. Passed to trading standards to deal with.”

Helpful Report

Posted 1 year ago

“Hi, I want to return the Duo stroller please how please”

Helpful Report

Posted 1 year ago

“Tride to contact you but you still have not replied. I paid for next day delivery and tride to contact you to say it had not arrived .I paid £7 95 extra for the next day and the item did not arrive untill 3 daystar. I would like a fecund and still trying to contact you with know reply.”

Helpful Report

Posted 1 year ago

“Awful the delivery was late I paid next day , spoke to your manager and she came out with some bull it was after a cut off but it stated I could order and next day ????? Also the gate is damaged”

Helpful Report

Posted 1 year ago

Hello Emma, I'm so sorry to hear you didn't receive the service expected from us. I can see you placed your order at 4.05pm which is, unfortunately, past the cut off time of our last collection. With regards to your gate being faulty, that is something I can help with, if you would like to send an email to info@oliversbabycare.co.uk with some pictures and a brief description of the issue I can have a look into that for you. Olivers BabyCare

Posted 1 year ago

“Seriously disappointed. Purchased a safety gate for my puppy. As much as the delivery was quicker than expected the gate broke within the first day of using it! The door screws do not stay in and are a massive hazard to my puppy and toddler as they keep falling on the floor as they do not fit the gate properly. Not impressed what so ever. Would not recommend!”

Helpful Report

Posted 1 year ago

Hello Clariss, I'm sorry to hear you have had an issue with your gate. If you would like to email us at info@oliversbabycare.co.uk with some pictures and a brief description of the problem, one of the team will help you get it resolved. Olivers BabyCare

Posted 1 year ago

“Very disappointed that we have not received the cot I ordered - this is the longest I have had to wait for anything I’ve ordered. We have had no updates and have no idea when it’s getting delivered.”

Helpful Report

Posted 1 year ago

“Am waiting to return items but still awaiting reply from you”

Helpful Report

Posted 1 year ago

“Very poor. Item was advertised to arrive at the end of June and after paying I was told it would only arrive at the end of July. I had to contact them and was not contacted about the delay. Their timelines advertised induced me to buy through Oliver Babycare, as apposed to other suppliers, and I have been let down significantly.”

Helpful Report

Posted 1 year ago

“Very poor experience. Combination High chair took over 3 hours to assemble, with screws too big for the product and even then, there were two right sided seats provided with the left hand side missing. Email not responded to so called them. Attitude was poor, merely stating they'd never had problems before. Could not disassemble as far too difficult to unscrew the over tight bolts (and in any case, several prominent warnings included NOT TO disassemble) For the remaining assembly new (and smaller) screws sent with the new left hand seat side and assembled in 5 minutes. Completely dismissing of the problem, no recognition that the wrong screws had been supplied and not interested in inspecting the product. No recognition that hand blisters were caused completely unnecessarily. Where child safety is concerned, this sort of attitude is appalling and completely inappropriate for a baby supply company. Would not recommend this company”

Helpful Report

Posted 1 year ago

Dear Joe, Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration you encountered while assembling the East Coast Combination High chair. I can see that you emailed us on a Sunday when our offices were closed and when you called Monday morning we had already contacted the supplier to organise the replacement part to be sent out to you which was received by you the very next day. We are sorry to hear about the difficulties you faced during the assembly process, including receiving the wrong screws and the missing part. We understand how frustrating it can be to experience missing components, and we apologise for any inconvenience caused in the construction. With regards to the difficulties you faced during the build, this is not feedback we have received before and we will of course inform the manufacturer who will investigate this matter further to ensure it does not happen again in the future. At OliversBabyCare, we strive to provide our customers with top-notch products and exceptional service, and we are sorry that you feel we fell short of your expectations on this occasion. Please do let us know if there is anything else we can help you with in the future and we will be happy to help.

Posted 1 year ago

“Pram isn’t suitable for my toddlers , but as I can’t afford anything else will have to do”

Helpful Report

Posted 1 year ago

“Very bad experience. I just opened my order and both gates are broken. I will do a return and I want my money back . Thank you”

Helpful Report

Posted 1 year ago

Dear valued customer, We are sorry to hear about your recent experience with our company. We understand how frustrating it can be to receive damaged products, and we apologise for any inconvenience this may have caused you. We take the quality of our products very seriously and we are committed to ensuring that our customers receive only the best. We would like to assure you that we will investigate this matter further and take the necessary steps to prevent it from happening again in the future. In the meantime, please contact our customer service team at your earliest convenience to arrange for the return of the damaged items or to have some replacement parts for your gates delivered so that you can start using them as quickly as possible . Once again, we apologise for any inconvenience this may have caused you and we hope to have the opportunity to serve you better in the future. Sincerely, The OliversBabyCare Team

Posted 1 year ago

“Did not receive any shipping info. Asking for a review before my order has arrived.”

Helpful Report

Posted 1 year ago

“Terrible - i returned an item that was unopened and haven’t received a refund for a considerable amount of money - there were about a 14 steps to follow on the returns form - so not the easy returns they promised.”

Helpful Report

Posted 1 year ago

Dear Charlotte, We are sorry to hear about your negative experience with our company, OliversBabyCare. We understand that returning an item can be a frustrating process, and we apologise for any inconvenience caused. We would like to assure you that we take all customer complaints seriously and we are committed to resolving any issues as quickly and efficiently as possible. Regarding the returns process, we do have a standard procedure in place to ensure that all returns are processed correctly and efficiently and are as user friendly as possible. However, due to the bank holidays your return took slightly longer to process than we would normally expect and we apologise for the inconvenience caused by this. I can see that your refund has been issued back to you. Please do let us know if you require any further help and we will be happy to assist you. Best regards, OliversBabyCare Customer Service Team

Posted 1 year ago

“I upset with ye never received my baby bottle off me”

Helpful Report

Posted 1 year ago

Dear Margaret, We are sorry to hear that you did not receive your baby bottle from us. We have checked our records and the tracking shows that your order was delivered two days after it was placed. We take our customers' satisfaction very seriously and we would like to make things right. Please contact us at your earliest convenience so that we can resolve this issue for you. We value your business and we want to ensure that you are completely satisfied with your experience with OliversBabyCare. Thank you for bringing this to our attention and we look forward to hearing from you soon. Best regards, OliversBabyCare Team

Posted 1 year ago

“Absolutely terrible, eventually had to get a refund after being lied to on multiple occasions and waiting weeks and weeks to find out the truth.”

Helpful Report

Posted 1 year ago

Dear David, We are sorry to hear about your negative experience with our company. We take all feedback seriously and would like to apologise for any inconvenience caused. We understand that waiting for a resolution can be frustrating and we apologise for any delays in communication. Please do not hesitate to contact us if you have any further concerns. Sincerely, OliversBabyCare Team

Posted 1 year ago

“Ordered the pram paid for it and then told me it was out of stock 5 days later not happy as my grandson is now born and they say it could be up t 2 weeks before it comes back in stock so no pram”

Helpful Report

Posted 1 year ago

“Brilliant super fast delivery. But refused cashback on topcashback. Which is poor standards.”

Helpful Report

Posted 1 year ago

“I was given incorrect information about a product and therefore ordered something that was of no use”

Helpful Report

Posted 1 year ago

Dear Laura, We are sorry to hear that you were given incorrect information about a product and that it was of no use to you. We take customer satisfaction very seriously and we apologise for any inconvenience this may have caused you. We would like to assure you that we strive to provide accurate and up-to-date information about all of our products. However, we understand that mistakes can happen and we are committed to making things right for our customers. I can see that we have provide you with a pre-paid postage returns label so you can return these to us for free for a full refund. Thank you for choosing OliversBabyCare and we hope to have the opportunity to serve you again in the future.

Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,450 reviews