OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,450 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Experiencing issues with my item. After customer service contacting once. No reply. Left being let down, with very unhelpful customer service”

Helpful Report

Posted 2 years ago

“I’ve still not received my order and it’s been ten days , I’ve emailed numerous times and rang and still have no idea where my order is”

Helpful Report

Posted 2 years ago

“Terrible, customer service is diabolical and haven’t even replied to my last email as they kept avoiding my question, now got an email to leave a review for my recent purchase when I haven’t even received it”

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Posted 2 years ago

“I ordered two gates and then an extension. The extension is for a different height gate for some reason (height difference is not indicated - the title implies it correlates with the gates I bought). I asked to return it for a refund and was asked to confirm original packaging, I did and then heard nothing back. No return information is given on the receipt or paperwork sent with the items either”

Helpful Report

Posted 2 years ago

“Purchase the “ Callowesse Kuvasz Standard Stair Gate – 77-86cm – White” online hoping it would be a safe way to keep my baby away from the stairs. I have installed it following all instructions. The product is very poor quality very flimsy my baby is only 11 months old not even able to walk yet but even he has managed to pull it off the wall the door hinge is not secure and he can swing the door open by just holding on the metal bit not safe at all ! I have tried to return the product i have been told i need to pay postage between £15-£20 if the company arrange a collection and i do not even know how much it will cost to send it off my self baring in mind its two doors in a massive box i need to carry around to a post office and i don't drive. Customer service team are not helpful at all I'm now stuck with product which is very very poor quality i do not recommend anyone to buy from this company they are not helpful at all to first time mums or parents i choose them thinking i can save money and now I'm losing my money to send product back which is very bad quality and not safe ! Do not purchase from this company!”

Helpful Report

Posted 2 years ago

“Disappointed in the quality, it took about 20 minutes to work out how to use it. We were going to return the product but it was £20 in postage so won’t be ordering on line again.”

Helpful Report

Posted 3 years ago

“Awful! I’ve sent you an email but no reply yet, item arrived clearly been used before as the one wheel was filthy”

Helpful Report

Posted 3 years ago

Dear Amy, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you would like to talk to us about your issue you can do so by contacting our customer service team at info@oliversbabycare.co.uk or by phone on 01778 562809 Many Thanks OliversBabyCare

Posted 3 years ago

“Paid for next day delivery, arrived 4 days late. Item needs to be returned but I was told I had to pay. Return payment is too much”

Helpful Report

Posted 3 years ago

Dear R Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you would like to talk to us about your issue you can do so by contacting our customer service team at info@oliversbabycare.co.uk Many Thanks OliversBabyCare

Posted 3 years ago

“No happy white the product in description is mentioned to be battery powered but in reality is not and white installing the app it was not easy the QR is mentioned is not working”

Helpful Report

Posted 3 years ago

Dear Lulian Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you would like to talk to us about your issue you can do so by contacting our customer service team at info@oliversbabycare.co.uk Many Thanks OliversBabyCare

Posted 3 years ago

“Very bad experience as the item received was damaged during transit, we took clear pictures and shared with the customer care team as the dents and so many creases on the one side of the seat where the exterior box was damaged. Definitely this is either an used item or damaged during transit or storage. Since three days we last heard from them after that no reply from the customer team. Definitely we do not recommend this store to anyone.”

Helpful Report

Posted 3 years ago

“Not received item yet and you ask for a review”

Helpful Report

Posted 3 years ago

Dear Jukie, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you would like to talk to us about your issue you can do so by contacting our customer service team at info@oliversbabycare.co.uk Many Thanks OliversBabyCare

Posted 3 years ago

“Not great. We have ordered twice from them. Both times next day delivery has failed to materialise without any contact from the company. On contacting Olivers Baby Care issues were resolved but only after we proactively pursued them. After the first issue we wanted to give them another chance as staff seemed friendly and it appeared to be a genuine one off error. Now with issues twice in a row I wouldn’t use again.”

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Posted 3 years ago

“Ordered for next day delivery but told thats not possible. Then kept ringing all week to find out when i will be receiving the cot to then be told the colour is out of stock. And then had to choose another colour and told i should have it with me by monday but nothing still waiting. Very unprofessional the staff do no know what they are doing unhelpful and unreliable. Will never be ordering from here again.”

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Posted 3 years ago

“Placed order with 10 mins emailed saying pls canx I've ordered wrong item. Nothing for 2 days then email saying sorry been dispatched then got returns email and basically I have to pay for the return !”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. We are ever so sorry to hear of this. Please could we ask for you to get in touch via email or phone with your order details so we can investigate this and ensure this issue is resolved? If we can be of anything further assistance in the meantime, please do not hesitate to contact us. Kind regards,

Posted 3 years ago

“Product arrived quickly, I've emailed them on numerous occasions about a returns label and only emailed once asking why I want to return so told them the reason and still waiting on a response”

Helpful Report

Posted 3 years ago

Hello Lisa, Thank you for your feedback. We are so sorry to heart that there was a delay in this information being provided! I am pleased to see that this was resolved for you. Please do get in touch if we can be of further assistance in the future! Many thanks, OliversBabyCare

Posted 3 years ago

“Product not delivered!!!”

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Posted 3 years ago

Hi Jonathan, we are sorry to hear about your issue. Our customer service team have been in touch to attempt to resolve the issue and we are so sorry about the delay. OliversBabyCare

Posted 3 years ago

“This seems to be the only way to get hold of you. My item hasn't been delivered and I have tried to contact you for tracking info but heard nothing. Please sort it out asap or give me a refund.”

Helpful Report

Posted 3 years ago

Hi, we're so sorry you have had issues with your order. I can see that a member of our customer service team has since replied to you via email. OliversBabyCare

Posted 3 years ago

“Website slow”

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Posted 3 years ago

Thank you for your review, we are sorry to hear about your issue with the website. We will look into this to try and prevent this happening again. Thanks, OliversBabyCare

Posted 3 years ago

“My review has changed as the item is shockingly made. The screw part to attach to pram has already worn away and I have only had the item for 3 weeks, so it no longer will attach to Pram. I have also emailed customer service who have failed to respond. Would not recommend and complete waste of money, and awful customer service”

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Posted 3 years ago

Thank you for your review, we hope to see you again soon! OliversBabyCare

Posted 3 years ago

“I have not received my order almost 2 weeks after ordering and now i'm being asked to review!”

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Posted 3 years ago

OliversBabyCare is rated 4.7 based on 2,450 reviews