OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.66

4.7 Rating 2,366 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,366 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great comms, fast delivery, amazing product”

Helpful Report

Posted 1 year ago

Hi Alina, Thank you for your lovely 5 star review. We are so pleased to hear that you were happy with the service and delivery. Kind regards, Olivers BabyCare

Posted 1 year ago

“Excellent, arrived very quick, beautiful product, really good price. Absolutely recommend using this Company again”

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Posted 1 year ago

Hi Jane, Thank you for your wonderful 5 star review. We are so pleased to hear that you were happy with the service and would recommend using us again. Kind regards, Olivers BabyCare

Posted 1 year ago

“Amazing! Such fast delivery”

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Posted 1 year ago

Hi Leanne, Thank you for your lovely 5 star review! Kind regards, Olivers BabyCare

Posted 1 year ago

“Super fast delivery. Well packaged. Haven't used items yet as they are Christmas Presents for my daughter”

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Posted 1 year ago

Hi Emma, Thank you for your lovely 5 star review. We hope your daughter loves opening her presents at Christmas. Kind regards, Olivers BabyCare

Posted 1 year ago

“Excellent Received order very quickly”

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Posted 1 year ago

Good Morning, Thank you for your lovely 5 star review. We are so pleased to hear that you are happy with the service you received. Kind regards, Olivers BabyCare

Posted 1 year ago

“Amazing experience, such super fast delivery and perfect product”

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Posted 1 year ago

Hi Alice, Thank you for your lovely 5 star review. We are so pleased to hear that you were happy with the delivery and product that you received. Kind regards, OIivers BabyCare.

Posted 1 year ago

“Easy to use web site, little difficulty adding a discount code. Fast delivery, well packaged items.”

Helpful Report

Posted 1 year ago

Hi Andrea. Thank you for your 4 star review. We are so pleased to hear that you were happy with the delivery and items that you received. Thank you for your feedback regarding difficulty adding a discount code. We always appreciate feedback from our customers and will take a look into this. If you have any further queries or concerns, please do send our customer service team an e-mail on info@oliversbabycare.co.uk Kind regards, Olivers BabyCare

Posted 1 year ago

“Not good. Lack of information about the product I bought, which to my mind was unsafe to use because of the weight. A child would sustain a nasty injury if it hit its head of this playpen.”

Helpful Report

Posted 1 year ago

Hi Darain, Thank you very much for sharing your concerns with us. I am very sorry to hear you were not satisfied with the product information or the item that you received. We take our feedback seriously and appreciate you taking the time to leave us a review. We have taken on your feedback and have reviewed the description of this product We have added in the weight so that vital information is easier for customers to find in the future. Regarding the weight of the playpen and potential safety issues, I want to ensure you that our products are selected with strict safety standards in mind. However we strongly recommend supervising children at all times while they are near or in the playpen to prevent any accidents. I understand that we have sent you information on how to return this product to us but please do not hesitate to give us a call or send us an e-mail if you have any further questions or concerns regarding the returns procedure. Once again, I would like to apologise for any inconvenience this has caused you. Kind regards, Olivers BabyCare

Posted 1 year ago

“Great item and fast delivery”

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Posted 1 year ago

Hi Alun, Thank you for your lovely 5 star review! Kind regards, Olivers Babycare

Posted 1 year ago

“I placed my order and within a couple of hours had a message to say my order had been dispatched. I received it the next day. Brilliant service.”

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Posted 1 year ago

Hi Susan, Thank you so much for your lovely 5 star review. We are so pleased to hear that you are happy with your purchase! Kind regards, Olivers BabyCare

Posted 1 year ago

“Easy navigation online and the order was here quickly. All products were packaged great and all in use. Then I get an email to say they're only in Peterborough which isn't far from me, so may have to take a trip. Great 👍”

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Posted 1 year ago

Hi Holly, Thank you for your lovely 5 star review. We are so pleased to hear that you are happy with your purchase. That's great to hear that you are so close by - please do pop in and our friendly staff will be more than happy to show you around our recently expanded store!

Posted 1 year ago

“Awful gate. First one I got the whole gate came detached in my hands from the frame. Literally flung off the hinges. Then I got a replacement and the locking mechanism was broke, sent multiple videos to you guys and told I wasn't pressing it correctly even though I had stated over and over no matter what I do it's broke, whilst sending video after video. I was offered to exchange it for a different one which I couldn't do as the only tall gates you carry are this one in different sizes and colours. Then was finally able to have a refund. Awful gate. Whilst the customer service wasn't too bad at swapping the first one the second time I was just made to feel like a right idiot before they finally believed me.”

Helpful Report

Posted 1 year ago

Hi Aleya, Thank you for taking the time to leave a review. I want to start by apologising for the experience you have had with both the initial gate and the replacement. This should not have happened, and we understand that it must have been frustrating and inconvenient for you. We understand your frustration in explaining the issue repeatedly through videos, and we are sorry if that made you feel unheard or disregarded. Your feedback allows us to better understand our customers' experiences and improve our processes moving forward. Secondly, we are glad to hear that our team was able to assist you at that time, even though we deeply regret any negative impression that may have been left during the exchange. Rest assured that we will use your feedback to improve our communication and ensure our customers feel supported and understood throughout the entire process. We truly appreciate your patience throughout this ordeal, and we are grateful that you have given us the opportunity to make things right for you by providing a refund. Should you ever consider giving us another chance in the future, we will do everything within our power to ensure a positive experience. If you have any further questions or concerns, please do not hesitate to reach out to us directly. Kind regards, Olivers BabyCare

Posted 1 year ago

“Not put together yet”

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Posted 1 year ago

“Very nice thankyou. Delivery was good too”

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Posted 1 year ago

Hi Susan, Thank you so much for your lovely 5 star review. I am so happy to hear that you are pleased with your purchase. Kind regards, Olivers BabyCare

Posted 1 year ago

“Very happy with the service, arrived sooner than expected. Would use again”

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Posted 1 year ago

Hi Carole, Thank you for your lovely 5 star review! We are so glad to hear that you love the product and are happy with the service. Kind regards, Olivers BabyCare

Posted 1 year ago

“Product arrived with a broken part, managed to glue it back together.”

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Posted 1 year ago

Hi Gary, Thank you for your 3 star review. We truly appreciate your honesty and regret any inconvenience you may have experienced. Firstly, we sincerely apologise for the broken part you received with your product. It is never our intention to cause disappointment or frustration among our valued customers, and we understand how troubling it can be to receive an item that is not in perfect condition. However, we are relieved to hear that you were able to successfully repair the broken part by gluing it back together. If you would like to send an e-mail over to us with photographs of the broken part, we can certainly look into this further for you. info@oliversbabycare.co.uk. Kind regards, Olivers BabyCare

Posted 1 year ago

“Incredibly helpful customer service. They sorted the issue in no time! Super happy with them!”

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Posted 1 year ago

Hi Diego, Thank you so much for your wonderful 5 star review. We are so pleased to hear that you were happy with our customer service. Kind regards, Olivers BabyCare

Posted 1 year ago

“Order came quickly , just the right amount of packaging. Nice solid pen, my puppy is very happy to sleep in it.”

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Posted 1 year ago

Hi Andrea, Thank you for your lovely 5 star review. We are so pleased to hear that you are happy with the product. Kind regards, Olivers BabyCare.

Posted 1 year ago

“Good delivery, excellent response to small problem . Thank you .”

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Posted 1 year ago

Good Afternoon. Thank you so much for your lovely 5 star review. I am so pleased to hear you were happy with the service that you received and that we successfully solved the issue that you had. Kind regards, Olivers BabyCare.

Posted 1 year ago

“Absolutely fantastic service. Arrived the day after ordering. Fantastic price.”

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Posted 1 year ago

Hi Debbie, Thank you so much for your lovely 5 star review! We are so pleased to hear that you were happy with the product and service that you received. Kind regards, Olivers BabyCare

Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,366 reviews