OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,450 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt even receive them.”

Helpful Report

Posted 2 years ago

Dear Emma, We are sorry to hear that you did not receive your order. We take our customers' satisfaction very seriously and we apologise for any inconvenience caused. Please reach out to our customer service team with your order details so we can investigate the issue and resolve it as soon as possible. We want to ensure that you receive your order and have a positive experience with our company. Thank you for bringing this to our attention and we hope to have the opportunity to make it right. Best regards, Olivers BabyCare team

Posted 2 years ago

“Dear sirs I have mande a complaint about the product. You have stated it fit 86cm with is the measure I have in my stairs. I have bought this product as specifically states this measurement however this doesn't fit, it's lose and my son almost felt on the stairs due to this. Lucky I was there so nothing happen but I request an urgent response to this and my previous email. Thank you”

Helpful Report

Posted 2 years ago

Dear Patricia, We are sorry to hear that you have had a negative experience with our product. We take all complaints seriously and we apologise for any inconvenience caused. We understand that safety is of utmost importance when it comes to your child and we are committed to ensuring that our products meet the highest safety standards. We have reviewed your previous email and we are currently investigating the issue with the product. We will respond to your email as soon as possible with a resolution to the problem. In the meantime, we recommend that you discontinue use of the product until we have resolved the issue. Thank you for bringing this to our attention and we appreciate your patience as we work to resolve the issue. Best regards, OliversBabyCare Team

Posted 2 years ago

“Buying products in online is easy and product quality is people’s luck but if you have any problems or not happy with with product, return is very inconvenient and more complicated”

Helpful Report

Posted 2 years ago

Dear Prince, Thank you for taking the time to share your thoughts about OliversBabyCare. We appreciate your feedback and understand your concerns about the return process. We strive to make the return process as easy and convenient as possible for our customers. We have a dedicated customer service team that is available to assist you with any issues or concerns you may have with your purchase. We also have a clear and transparent return policy that outlines the steps you need to take to return a product. We apologize if you experienced any inconvenience with the return process and we will take your feedback into consideration as we continue to improve our services. Thank you for choosing OliversBabyCare and we hope to have the opportunity to serve you again in the future. Best regards, OliversBabyCare Team

Posted 2 years ago

“Not a very good product. Keeps falling down and not staying clipped”

Helpful Report

Posted 2 years ago

Dear Faith, Thank you for taking the time to share your experience with OliversBabyCare. We are sorry to hear that you have had issues with the gate falling down and not staying clipped. We take all feedback seriously and would like to investigate this further to ensure that our products meet the high standards that we set for ourselves. Please contact our customer service team and they will be happy to offer advice on the installation and try to come to resolution for you. Thank you for your feedback and we hope to hear from you soon. Best regards, the OliversBabyCare team.

Posted 2 years ago

“It didn't work. Returned it. Cost me on batteries. Sorry but it was needed for gift. Good job I tested it first.”

Helpful Report

Posted 2 years ago

Dear valued customer, We are sorry to hear that the product you received from us did not meet your expectations. We understand how frustrating it can be to receive a faulty item, especially when it was intended as a gift. We apologize for any inconvenience this may have caused you. Once we have received your return you refund will be issued back to you. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future. Best regards, OliversBabyCare team.

Posted 2 years ago

“My order was dispatched in 2 boxes. They didn’t arrive at the same time. When I have asked customer service, nobody replied to me. Luckily the seconds box turned up but lack of communication is disappointing and sadly cannot recommend this store”

Helpful Report

Posted 2 years ago

“Bought through Quidco & Oliver’s have just declined my 70p Cashback. How mean. Won’t be shopping again!”

Helpful Report

Posted 2 years ago

Hello Sally, I am terribly sorry to hear that your 70p cashback was not applied to your order. As discussed with you on the phone we have since refunded you the amount of £1.39 (5% of your order total) and hope that you will consider shopping with us again in the future. All the best Olivers BabyCare

Posted 2 years ago

“Very bad I was waiting 7 days for stroller and then they said I need to wait 7-10 days more !! I will never buy from them anymore! I took refund”

Helpful Report

Posted 2 years ago

“I purchased Callowesse© Dreamy Willow Bunny - Baby Sleep Aid with Smart Cry Sensor for my granddaughter who is due to be born in March. Item arrived & I am so glad I removed it from the box, as it looked nothing like image advertised on website or box. The bunny looked awful, was obviously faulty, legs different lengths, fur caught under stitching, body out of shape, head looked awful!! I contacted Oliversbabycare with photos, asking for full refund, to be told it was not faulty but slightly misshapen due to it being in a box & that item could be returned as unwanted, obviously with me having to pay return postage. I have sent further photos, totally disagree with 'not faulty" & still awaiting a response to full refund including p&p. Everyone that I have shown the photos or item to have been flabbergasted as obviously faulty & terrible quality. Terrible customer service.”

Helpful Report

Posted 2 years ago

“Not safe at all need to return them”

Helpful Report

Posted 2 years ago

“extremely poor. ordered baby gates which were faulty, as you can simply push them open. i was then told i'd have to pay for the return of my order ( 4 baby gates) and i wouldn't be refunded for this as i wanted to return unopened baby gates (after 2 faulty ones i didn't want to install anymore). Overall i'm £100 down as i won't pay another £50 to get these returned as the refund is also at their discretion. The lady on the phone also suggested that to fix my problem i could use the extenders but these were also out of stock, the website didn't state this when ordering but i was emailed and refunded promptly. Overall i would not recommend this company and urge people to read their returns and refunds policy.”

Helpful Report

Posted 2 years ago

“Gates came not new, they been used, had a lot of scratches. Contact customer service- got a refund.”

Helpful Report

Posted 2 years ago

“I wouldn't know if the product is any good as it is now 6 days later than the delivery I paid for, but I still haven't recieved my item. It is appalling that I have had no luck contacting either yourselves or the delivery service you use. I have lost 3 days of work and paid for someone to wait at my home for the delivery as I had to work, but it has still not turned up. I wouldn't advise using this company.”

Helpful Report

Posted 2 years ago

Hi Aysha, we're sorry to hear about the delay with your order. Can you please email us at info@oliversbabycare.com or DM us on Instagram @oliversbabycare and we'll do our best to help resolve this for you as soon as possible. Thank you!

Posted 2 years ago

“Ordered paid extra for next day delivery was ment to be Thursday but definitely here for Saturday.. But turned Tuesday.. So now no need for it, can't get a refund for postage.. Pointless sending back because I have to pay the cost. Won't be using again”

Helpful Report

Posted 2 years ago

Thank you for your review of Olivers BabyCare. I am sorry to hear that you were not happy with the delivery of your order. Our goal is to get orders delivered as soon as possible, so I apologise that it did not meet your expectations I would like to offer our sincere apologies for any inconvenience caused and would like to ask if you could please contact us at info@oliversbabycare.com so we can help resolve this issue

Posted 2 years ago

“I'm hoping that this is a generic request as we still have not received the shelf. Not a great service, would put me off buying anything from you in the future.”

Helpful Report

Posted 2 years ago

“Not a great experience. The listing for the stair gate did not make it very clear that the gate is not suitable for use at the top of stairs, which is where we wanted to place it. Organising a return included sending an email and paying for postage which I didn’t feel I should have to do. I won’t be using Olivers again.”

Helpful Report

Posted 2 years ago

“Haven't received my pram or any word about delivery you told me it would arrive today”

Helpful Report

Posted 2 years ago

“No have parcel. And no ask”

Helpful Report

Posted 2 years ago

“Hi, I was wondering if you could reply to my email. I’ve received the wrong item, I haven’t got what was advertised”

Helpful Report

Posted 2 years ago

“Didn't even receive the right order you sent me something completely different when I emailed with the problem and a picture as proof you have not responded to me”

Helpful Report

Posted 2 years ago

OliversBabyCare is rated 4.7 based on 2,450 reviews