OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.66

4.7 Rating 2,401 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,401 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor. Item was advertised to arrive at the end of June and after paying I was told it would only arrive at the end of July. I had to contact them and was not contacted about the delay. Their timelines advertised induced me to buy through Oliver Babycare, as apposed to other suppliers, and I have been let down significantly.”

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Posted 1 year ago

“Great door, easy to install, fits perfectly! Doesn't need any wall protectors, which I ordered also thinking it needs.”

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Posted 1 year ago

“I made a mistake with the shipping address & OliversBabyCare sorted it out straight away for me, honestly can not big this company up enough. Absolutely brilliant swing would recommend this to everyone.”

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Posted 1 year ago

“Delivery was swift. Products are exactly as described. A minor issue with missing part resolved within one email and delivered in 2 days. Highly recommend as hassle free and reliable company.”

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Posted 1 year ago

“Fab company. Competitive prices and fast delivery! Good communication via email keeping me updated on the progress of the order. Would buy from Olivers Baby Care again.”

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Posted 1 year ago

“Great service and quick delivery Would recommend”

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Posted 1 year ago

“Very good they got it shipped out quickly they came quickly was a great deal 2 baby gates for 50 quid only problem is they don't unlock once they are shut so u have to lift the gate up to open which I don't mind its easier for me with my hands”

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Posted 1 year ago

“Lovely welcome from the full team, great service from the two ladies that served me and they all went above and beyond to help us. Would highly recommend and have already sent a customer your way.”

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Posted 1 year ago

“Excellent, fast delivery”

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Posted 1 year ago

“Absolutely Brilliant , I paid for next day delivery and it really was fast. I was sceptical using this site as I’ve never heard of them but I’m glad I did. Very good customer service , Thankyou”

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Posted 1 year ago

Thank you so much for taking the time to share your positive experience with OliversBabyCare! We are sp pleased to hear that you found our next day delivery service to be fast and efficient. We understand that it can be daunting to try out a new website, especially when you haven't heard of the company before. However, we are delighted that we were able to exceed your expectations and provide you with a positive shopping experience. If there is anything else we can do to enhance your shopping experience, please do not hesitate to reach out to us. Thank you for choosing OliversBabyCare!

Posted 1 year ago

“Brilliant I wasn’t sure about a car seat fitting in my small car for my granddaughter, it all worked out well and was fitted in for me Super Service, very knowledgeable. Will go again if I need anything”

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Posted 1 year ago

Dear Elizabeth, Thank you so much for taking the time to leave such a positive review about your experience with OliversBabyCare. We are thrilled to hear that you found our service brilliant and that we were able to assist you with fitting a car seat in your small car for your granddaughter. At OliversBabyCare, we strive to provide exceptional customer service, and we are delighted that our team was able to assist you effectively. We take pride in our knowledgeable staff who are always ready to help customers with their specific needs and concerns. Your kind words and satisfaction mean a lot to us, and we are grateful for your trust in our products and services. We would be more than happy to assist you again in the future should you need anything else.

Posted 1 year ago

“Very helpful staff, great customers service.”

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Posted 1 year ago

Dear Jolanta, Thank you so much for taking the time to leave such a positive review about your experience with OliversBabyCare. We are thrilled to hear that our staff was helpful and that you received great customer service. At OliversBabyCare, we strive to provide exceptional service to all our customers, and it is always rewarding to receive feedback like yours. We believe that a knowledgeable and friendly staff is crucial in ensuring a pleasant shopping experience, and we are glad that we were able to meet your expectations. If you have any further feedback or suggestions on how we can improve our services, please do not hesitate to let us know.

Posted 1 year ago

“Fast dispatch of a product. Baby gate is ok. Not very sturdy, bottom bolt does not hold at all. Will hopefully do the job till little one can handle stairs a bit better.”

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Posted 1 year ago

Dear Anna, Thank you for taking the time to share your feedback about your recent experience with OliversBabyCare. We appreciate your kind words regarding our fast dispatch service. We apologise for any inconvenience caused by the baby gate not meeting your expectations in terms of sturdiness. We understand how important it is to have a reliable and secure product, especially when it comes to the safety of your little one. We assure you that we take your concerns seriously and will address them promptly. In order to better assist you, we kindly request that you reach out to our customer service team with more details about the issue you encountered with the bottom bolt. Our team will be more than happy to provide you with a suitable solution or offer a replacement if necessary.

Posted 1 year ago

“Very pleased with my service from Oliver’s babycare ordered my pushchair and was delivered the next day although delivery said 10-12 days”

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Posted 1 year ago

Dear Sophie, Thank you so much for taking the time to write such a positive review about your experience with Oliver's BabyCare. We are thrilled to hear that we exceeded your expectations in our delivery times. We understand the importance of receiving your items promptly, especially when it comes to essential baby products. If you have any further questions or need assistance with anything else, please do not hesitate to reach out to us. We are always here to help. Thank you once again for choosing Oliver's BabyCare.

Posted 1 year ago

“Unfortunately the product I brought was faulty and also did not do as stated but that is solely the manufacturer and not Oliver’s issue. They have a 4/5 despite this because of the amazing customer care I received from Abi and can’t fault them there nor would I want to. I would definitely shop with them again.”

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Posted 1 year ago

Dear Andrew, Thank you for taking the time to share your feedback about your recent experience with OliversBabyCare. We sincerely apologise for any inconvenience caused by the faulty product you received. We are thrilled to hear that you had an amazing customer care experience with Abi. Providing exceptional customer service is one of our top priorities, and we are delighted that Abi was able to assist you effectively. We will make sure to pass on your kind words to her. Your willingness to shop with us again means a lot to us. We value your trust and will continue to strive for excellence in both our products and customer service. If you have any further concerns or questions, please do not hesitate to reach out to us.

Posted 1 year ago

“Great price and free next day delivery! Great experience”

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Posted 1 year ago

“Good company and delivery good product”

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Posted 1 year ago

Dear Adina, Thank you for taking the time to share your positive experience with OliversBabyCare. We are pleased to hear that you had a great shopping experience with us At OliversBabyCare, we strive to provide our customers with high-quality products and excellent service. It is always rewarding to receive feedback that confirms our efforts are being recognized and appreciated. We value your support and look forward to serving you again in the future. If you have any further feedback or suggestions, please do not hesitate to reach out to us. Thank you once again for choosing OliversBabyCare.

Posted 1 year ago

“The experience was great fast delivery and easy to order”

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Posted 1 year ago

“Very poor experience. Combination High chair took over 3 hours to assemble, with screws too big for the product and even then, there were two right sided seats provided with the left hand side missing. Email not responded to so called them. Attitude was poor, merely stating they'd never had problems before. Could not disassemble as far too difficult to unscrew the over tight bolts (and in any case, several prominent warnings included NOT TO disassemble) For the remaining assembly new (and smaller) screws sent with the new left hand seat side and assembled in 5 minutes. Completely dismissing of the problem, no recognition that the wrong screws had been supplied and not interested in inspecting the product. No recognition that hand blisters were caused completely unnecessarily. Where child safety is concerned, this sort of attitude is appalling and completely inappropriate for a baby supply company. Would not recommend this company”

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Posted 1 year ago

Dear Joe, Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration you encountered while assembling the East Coast Combination High chair. I can see that you emailed us on a Sunday when our offices were closed and when you called Monday morning we had already contacted the supplier to organise the replacement part to be sent out to you which was received by you the very next day. We are sorry to hear about the difficulties you faced during the assembly process, including receiving the wrong screws and the missing part. We understand how frustrating it can be to experience missing components, and we apologise for any inconvenience caused in the construction. With regards to the difficulties you faced during the build, this is not feedback we have received before and we will of course inform the manufacturer who will investigate this matter further to ensure it does not happen again in the future. At OliversBabyCare, we strive to provide our customers with top-notch products and exceptional service, and we are sorry that you feel we fell short of your expectations on this occasion. Please do let us know if there is anything else we can help you with in the future and we will be happy to help.

Posted 1 year ago

“Excellent great value for money”

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Posted 1 year ago

Dear Carole, Thank you so much for taking the time to leave us such a positive review about your experience with OliversBabyCare! We are thrilled to hear that you found our products to be excellent and great value for money. At OliversBabyCare, we strive to provide our customers with high-quality products at affordable prices, so it's wonderful to know that we have met your expectations.Thank you once again for choosing OliversBabyCare, and we hope to serve you again in the future.

Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,401 reviews