OK Vape Reviews

4.8 Rating 6,159 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,159 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi returned aspire pocket x charger would not fit in porthole so couldn't charge it ,still waiting for replacement over a week ago”

Helpful Report

Posted 6 months ago

Hi Trish, Thank you for taking the time to write a review. I'm sorry to hear you have not yet received your item. We did only receive your replacement yesterday and we did have to test it. We sent out an item for you yesterday, hopefully it will be with you soon! Kind regards, Ashley @ OK Vape

Posted 6 months ago

“Quick dealing with posting problem.”

Helpful Report

Posted 6 months ago

Hi Gavin, Thank you for sharing your positive experience, it is wonderful to hear that you have been happy with the service we provide. Please reach out to us if there is anything we can be of help with. Kind Regards, Ashley @ OK Vape

Posted 6 months ago

“Service is ok.”

Helpful Report

Posted 6 months ago

Hi Sarah, Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If you have any further feedback, please do get in contact. Best Wishes, Ashley @ OK Vape

Posted 6 months ago

“They are much stronger than the previous brand I have been used to, with less of a recognisable menthol flavour. This means that I don’t smoke them as frequently, which is disappointing. I will continue to use them, but I did prefer a milder version.”

Helpful Report

Posted 8 months ago

Hi Claire, Thank you for taking the time to leave your review. We're very sorry to hear you have not been enjoying our products, if you would like any assistance with choosing a product that you may prefer please do get in touch. If you experience any further issues or have any questions then please get in touch at info@okvape.co.uk and we will be more than happy to help you. Kind regards, Bleu @ OK Vape

Posted 8 months ago

“sometimes the refils do not seem to have anything in so only really getting 4 to a pack not 5”

Helpful Report

Posted 9 months ago

Hi Timothy, Thank you for your review. We’re really sorry to hear you have been unsatisfied with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Bleu @ OK Vape

Posted 9 months ago

“Very disappointed the Kudos points are not given anymore.”

Helpful Report

Posted 9 months ago

Hi Alan, Thank you for sharing your review and feedback. We are sorry to hear you are disappointed with the discontinuation of the points system; we still offer several other benefits to our customers, such as free delivery on all orders over £20 and multipack discounts. If you have any other feedback or need any assistance please feel free to contact us at info@okvape.co.uk. Kind Regards, Bleu @ OK Vape

Posted 9 months ago

“Have to wait at least 3 days for delivery!!”

Helpful Report

Posted 10 months ago

Hi Patricia, Thank you for taking the time to leave us your review, I am sorry to hear you have been left unsatisfied with the speed of delivery. On Royal Mails Tracked 48 service parcels should be delivered in 2-3 days but this is unfortunately not guaranteed. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/ Please let us know if you have any queries. Kind regards, Bleu @ OK Vape

Posted 9 months ago

“The re-fills are ok some seems dry. However, I have problem with the battries. A large number of them don't seem to be charging. I have checked the charging instructions and have followed it but it still doesn't seem to be charging.”

Helpful Report

Posted 10 months ago

Hi Ahmad, Thank you for taking the time to leave us your review. We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 9 months ago

“Quite a few of the cartridges have no vape in them so had to throw them away”

Helpful Report

Posted 10 months ago

Hi Tom, Thank you for your review. We’re very sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Bleu @ OK Vape

Posted 10 months ago

“Delivery a bit long.”

Helpful Report

Posted 10 months ago

Hi Brian, Thank you for your feedback, we are very sorry to hear your order took longer than you expected. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/ Please let us know if you have any queries. Kind regards, Bleu @ OK Vape

Posted 10 months ago

“I love ok vape pods but I’m disappointed that they can’t lower the nicotine strength. 12 is too high for me now, I wanted to go to 6. It’s a shame because I may have to change to something else 😞”

Helpful Report

Posted 11 months ago

Hi Anne, Thank you for your review and your feedback. I will pass this on to the relevant team. If you need any assistance or have any more feedback, please don't hesitate to reach out. Best Wishes, Bleu @ OK Vape

Posted 10 months ago

“The order was sent incomplete and while it was sorted out, I was left with a useless product over a weekend.”

Helpful Report

Posted 11 months ago

Hi Stephen, Thank you for your review and feedback, I am glad we were able to rectify the issue and I apologise for the inconvenience caused. Please don't hesitate to get in touch if we can be of any assistance. Best Wishes, Bleu @ OK Vape

Posted 11 months ago

“Ordering process was fine as usual but delivery was late. Probably a British mail problem not yours as their app set the delivery date.”

Helpful Report

Posted 11 months ago

Hi Frank, Thank you for your feedback, we are very sorry to hear your order took longer than expected to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. If we can be of any help at all, then please don't hesitate to get in contact. Kind Regards, Bleu @ OK Vape

Posted 11 months ago

“Over last few months noticed cigalite refills not lasting as long used to average 1 per day now do not last for a day. Strenght also weaker”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“When you order in bulk they were £5 a pack I didn't get them much cheaper”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your feedback. We understand the prices have increased over the last couple of years but I can confirm we have not had a price increase since September 2023. I am pleased to confirm that you can get them from £5.30 a pack within our multibuy deals. If you have any queries then please don’t hesitate to get in touch. Best wishes, Bleu @ OK Vape

Posted 1 year ago

“still waiting on order”

Helpful Report

Posted 1 year ago

Hi Fiona, I am very sorry to hear that your order has taken longer than expected, most orders usually arrive within 2-3 days after posting, however, this is not guaranteed. We are reliant on external postal services to get our customer's orders to them quickly and efficiently, but unfortunately, they do sometimes let us down. If you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“Ordering was easy and delivery was speedy. Previosly I was using 10 motives but was unable to get a rechargable battery. I chose the tobacco flavoured OK \Vapes, unfortunatley I don't like the taste and am unable to use the refills from the motives which is disappointing. Don't think I'll be ordering again.”

Helpful Report

Posted 1 year ago

Hi Millie, Thank you for sharing your review! We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“Takes up to 3 day's for delivery, and have never had a discount code even though I have been a customer for years.”

Helpful Report

Posted 1 year ago

Hi Patricia, Many thanks for your review, we truly appreciate your loyalty and custom. Our standard delivery service is with Royal Mail, Tracked 48 which is estimated to arrive within 2-3 days. We do offer quicker, express delivery services from just £3.50, which you can select from when you order. For further delivery information, please see here: https://okvape.co.uk/delivery/ Please don't hesitate to get in touch if we can help with any other queries. Best wishes, Amber @ OK Vape

Posted 1 year ago

“I keep getting dud ones in quite a few packs”

Helpful Report

Posted 1 year ago

Hi Sean, Thank you for your feedback although we are very sorry to hear you have been receiving some refills that do not appear to be up to our usual standard. Please rest assured we maintain high-quality control measures and have not made any changes in the manufacturing. I will get in touch directly so we can take some further information and resolve this. Best wishes, Amber @ OK Vape

Posted 1 year ago

“From time to time batteries are faulty. My last delivery ond of the new batteries would not connect with the cartridge From time to time the cartridges are faulty. Good , efficient delivery. On the whole a good case product.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I would like to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can take further information. Best wishes, Amber @ OK Vape

Posted 1 year ago

OK Vape is rated 4.8 based on 6,159 reviews