OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 6,155 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So good they sent a replacement battery as other wasn't working .”

Helpful Report

Posted 1 year ago

Hi Joanna, We're glad to hear we could help, thanks for sharing your experience! Best wishes, Amber @ OK Vape

Posted 1 year ago

“I haven't received it yet.”

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Posted 1 year ago

Hi Rosemarie, I'm sorry to hear you haven't received your order. Having just tracked it, it is showing as delivered - please can you check it hasn't been left in any safe places or with a neighbour? If you have any further issues then please get in touch with us at info@okvape.co.uk. Amber @ OK Vape

Posted 1 year ago

“Always reliable service with quality products”

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Posted 1 year ago

Hi Mike, Thank you for taking the time and sharing your experience, we're happy to hear this! Best wishes, Amber @ OK Vape

Posted 1 year ago

“Very good delivery service. Recently, cartridges don’t seem to last as long (could a new battery be required?) Disappointed one cartridge unable to use. (Photo’s attached)”

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Posted 1 year ago

Hi Julie, Many thanks for your review - we're really sorry to see this. We maintain strict quality control measures and experience a very low returns rate, we do of course value each and every one of our customers and would never ignore any feedback. Please can you contact us directly at info@okvape.co.uk so we can take some further information and resolve this? Thank you Amber @ OK Vape

Posted 1 year ago

“Love my vape and cartridges. wouldn't swap for any other brand on the market!”

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Posted 1 year ago

Hi Lorraine, Thank you for taking the time and sharing your review! If we can be of any help then please don't hesitate to get in touch. Kind regards, Amber @ OK Vape

Posted 1 year ago

“Really good thanks I will keep using them much better than smoking”

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Posted 1 year ago

Hi Brian, Thanks so much for your review! Please let us know if we can be of any help. Amber @ OK Vape

Posted 1 year ago

“The lady I spoke with was very helpful and processed my request very quickly.. no problem”

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Posted 1 year ago

Hi Simon, We're glad to here everything went well and we were helpful with your request, thank you for sharing your experience! Please get in touch if we can be of any further assistance. Amber @ OK Vape

Posted 1 year ago

“Fantastic as usual! Easy ordering and payment and extra super speedy delivery *****”

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Posted 1 year ago

Hey there, We really appreciate your feedback, we're glad to hear it all went well! Please let us know if we can be of any assistance. Kind regards, Amber @ OK Vape

Posted 1 year ago

“An amazing quick & efficient service from ordering to delivery, very pleased and satisfies with OK vape service.”

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Posted 1 year ago

Hi Margaret, Thank you so much for taking the time to leave a review, we appreciate your fantastic feedback! Best wishes, Amber @ OK Vape

Posted 1 year ago

“Excellent product, a satisfying alternative to cigs & much cheaper!”

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Posted 1 year ago

Hi MJ, Thank you for taking the time and leaving a lovely review, we're really glad to hear your feedback! If we can be of any help then please don't hesitate to get in touch. Amber @ OK Vape

Posted 1 year ago

“very happy service came fast”

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Posted 1 year ago

Hi Kirsten, Thank you so much for your review, we're really glad to here it arrived fast! Amber @ OK Vape

Posted 1 year ago

“Always quick delivery”

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Posted 1 year ago

Hi Linda, Thank you for your review! Best wishes, Amber @ OK Vape

Posted 1 year ago

“The only thing that let you down is royal mail, 3 days to deliver a next day package. The service from OK is exemplary”

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Posted 1 year ago

Hi Jim, Thank you for kind words and review of our service. We're really sorry to hear that your order was not delivered within the aimed timeframe from Royal Mail. We are reliant on these external postal services to get our customers orders to them efficiently and within their schedule, but unfortunately they do sometimes let us down. Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 1 year ago

“Great service , but rubbish delivery. Thank you post office. 48 hour delivery, turned out to be, pick up wednesday ....delivery ou tuesday. Please go back to as it was.”

Helpful Report

Posted 1 year ago

Hi Doug, Many thanks for your review. We're really sorry to hear you did not receive your within a good time. Most do usually arrive within 2-3 days after posting, however, this is not guaranteed. We are reliant on external postal services to get our customers orders to them quickly and efficiently, but unfortunately they do sometimes let us down, so we can only apologise that your delivery is took longer than usual. Our free delivery service was changed a while ago to the Tracked 48 service, which is fully trackable and is prioritised over non tracked services. We apologise this has not been the case with your order. Best wishes, Amber @ OK Vape

Posted 1 year ago

“I have used OK vape refills for two years and have found them to be excellent and all contact with the company has been problem free, good products and service.”

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Posted 1 year ago

Hi Zara, Thank you so much for taking the time and sharing your experience with us, we're really happy to hear this! Best wishes, Amber @ OK Vape

Posted 1 year ago

“Cant fault it....”

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Posted 1 year ago

Hi Jacqueline, Thank you for your review! Amber @ OK Vape

Posted 1 year ago

“Good product, excellent service, usually received within 3 days of ordering”

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Posted 1 year ago

Hi Chris, Thank you so much for taking the time and sharing your experience with ordering from us. Please let us know if we can be of any help. Amber @ OK Vape

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hi Louis, Thank you for your review! Best wishes, Amber @ OK Vape

Posted 1 year ago

“Delivered promptly”

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Posted 1 year ago

Hi Diana, Thank you for leaving a review! Amber @ OK Vape

Posted 1 year ago

“Great service as always”

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Posted 1 year ago

Hi Jackie, Thank you for sharing your review! Amber @ OK Vape

Posted 1 year ago

OK Vape is rated 4.8 based on 6,155 reviews