OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,068 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, good products at good prices. Also, the staff are really helpful and friendly.”

Helpful Report

Posted 1 year ago

Hi MJ, We are delighted to hear you have been enjoying our products! Thank you for taking the time to your experience. Please don’t hesitate to reach out if we can be of any assistance. Best wishes, Bleu @ OK Vape

Posted 11 months ago

“Good value easy ordering fast delivery Good quality good service 👍”

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Posted 1 year ago

Hi Angela, Thank you for taking the time to leave us a review and for sharing your experience of ordering with us. If we can be of any help then please feel free to get in contact. Best Wishes, Bleu @ OK Vape

Posted 11 months ago

“I ordered over the phone and it was a positive experience. Well done”

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Posted 1 year ago

Hi There, Thank you for taking the time to share your review, we are delighted to hear this! Please don't hesitate to get in touch if we can be of any help. Kind Regards, Bleu @ OK Vape

Posted 11 months ago

“quick and efficient service”

Helpful Report

Posted 1 year ago

Hi There, Thank you so much for sharing your feedback and for taking the time to leave a review. If we can be of any help then please don’t hesitate to reach out to us. Kind regards, Bleu @ OK Vape

Posted 11 months ago

“As expected. Very prompt delivery.”

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Posted 1 year ago

Hi Brenda, Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact. Best Wishes, Bleu @ OK Vape

Posted 11 months ago

“Orders received quickly.”

Helpful Report

Posted 1 year ago

Hi Annette, Thank you for taking the time to share your review, we are delighted to hear this! Please don't hesitate to get in touch if we can be of any help. Kind Regards, Bleu @ OK Vape

Posted 11 months ago

“Very good responsive service”

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Posted 1 year ago

Hi Tina, We're very glad to hear this, thank you for your positive feedback! Please reach out to us if there is anything we can be of help with. Best wishes, Bleu @ OK Vape

Posted 11 months ago

“I keep getting dud ones in quite a few packs”

Helpful Report

Posted 1 year ago

Hi Sean, Thank you for your feedback although we are very sorry to hear you have been receiving some refills that do not appear to be up to our usual standard. Please rest assured we maintain high-quality control measures and have not made any changes in the manufacturing. I will get in touch directly so we can take some further information and resolve this. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Free Delivery is great, arrives next day by Royal Mail”

Helpful Report

Posted 1 year ago

Hi Kay, Thank you so much for sharing your feedback and for taking the time to leave a review. If we can be of any help then please don’t hesitate to reach out to us. Kind regards, Bleu @ OK Vape

Posted 11 months ago

“so after many many years of using this brand I am saying goodbye due to the huge price increase due to the kudos points being removed (very sneakily) which means no discount, such a shame...”

Helpful Report

Posted 1 year ago

Hi Helen, I'm very sorry to hear your feedback and would be very sorry to lose you as a loyal, valued customer. Please rest assured, an email was sent out around the start of October with information about the removal of our Kudos loyalty scheme. We're very sorry if you didn't receive this, it may be in your junk folders, otherwise, please let me know and I can forward it to you. If we can be of any assistance please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Hi Laurence, Thank you for your positive feedback, please feel free to get in touch if we can help in any way. Kind Regards, Bleu @ OK Vape

Posted 11 months ago

“Good speedy service. Only thing, royal mail left it with a neighbour even though I was at home.”

Helpful Report

Posted 1 year ago

Hi Simon, Thank you for taking the time to leave us your feedback, we are sorry to hear about your experience. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. If we can be of any help then please feel free to get in contact with us. Kind Regards, Bleu @ OK Vape

Posted 11 months ago

“Products didn't have very good dates on ,I actually mentioned this on ordering bu still only got five months date on them which is very bad”

Helpful Report

Posted 1 year ago

Hi Francine, We're very sorry to hear this seemed to be the case. I will get in touch with you directly via email to find out further information and resolve this. Kind regards, Amber @ OK Vape

Posted 1 year ago

“Great customer service and speedy delivery”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for taking the time to leave us a review and your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact. Best Wishes, Bleu @ OK Vape

Posted 11 months ago

“Excellent service thank you very happy with the product”

Helpful Report

Posted 1 year ago

Hi Christine, We are delighted to hear you have been enjoying our products! Thank you very much for taking the time to share your experience. Please don’t hesitate to reach out if we can be of any assistance. Best wishes, Bleu @ OK Vape

Posted 11 months ago

“From time to time batteries are faulty. My last delivery ond of the new batteries would not connect with the cartridge From time to time the cartridges are faulty. Good , efficient delivery. On the whole a good case product.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I would like to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can take further information. Best wishes, Amber @ OK Vape

Posted 1 year ago

“OK vapes helped me to give up smoking 5 years ago. I ordered 2 batteries before Christmas and one of them isn't working effectively. It is disappointing as I haven't had this issue before. The other one is working fine. The lady I spoke to on the phone was very courteous and efficient. I used to get the batteries from either Asda or Morrison's but they don't stock them any longer.”

Helpful Report

Posted 1 year ago

Hi Moira, Thank you for your feedback and review. We're ever so sorry to hear this has happened, I will get in touch directly to resolve this with you. Please rest assured that we have strong quality control measures and have made no changes to our manufacturing. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Very friendly, helpful staff. I contacted you on Xmas day so didn’t expect a response until today but got 1 yesterday”

Helpful Report

Posted 1 year ago

Hi Charlotte, We're very glad to hear this, thank you very much for your positive feedback! Please reach out to us if there is anything we can be of help with. Best wishes, Bleu @ OK Vape

Posted 11 months ago

“Very good . Excellent delivery.”

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Posted 1 year ago

Hi Carole, Thank you for your positive feedback! If we can be of any assistance, then please feel free to get in touch. Best Wishes, Bleu @ OK Vape

Posted 11 months ago

“Very quick delivery would have liked to have kept the points system because there’s not much incentive to buy them online now I can buy them in my local Asdas for the same price and I can only afford to buy them in small quantities, otherwise I like the personal service.”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for your feedback, I am sorry to hear that you are unhappy about the removal of our kudos points. Unfortunately, we cannot control what supermarkets price their products at, however, we do offer multi-buy discounts and a wider range of products. Please get in touch if we can be of any help. Kind Regards, Bleu @ OK Vape

Posted 11 months ago

OK Vape is rated 4.8 based on 6,068 reviews