OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 6,157 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,157 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“love that l can get zero nicotine with the menthol flavour, sometimes l need the comfort of the ecig in my hand, it helps with stress. So many companys don't give the zero option. Thank you OK”

Helpful Report

Posted 2 years ago

Hi Janice, Thank you for your review and sharing this - we're happy to hear you find the nicotine free refills just as useful! If we can be of any help then please don't hesitate to get in touch. Amber @ OK Vape

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Hi Jane, Thank you for your review! Please let us know if we can be of any help. Amber @ OK Vape

Posted 2 years ago

“Very good service , on the odd occasion i have had yo contact OKVape ,the customer services are polite and swift at sorting out problems.”

Helpful Report

Posted 2 years ago

Hi Sheena, Thank you for sharing your feedback with us! We're glad to hear we were able to help when needed 😊 Best wishes, Amber @ OK Vape

Posted 2 years ago

“Works well and keeps me from smoking cigarettes”

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Posted 2 years ago

Hi Stephen, This is brilliant to hear, thank you for your review! Please let us know if we can be of any help. Amber @ OK Vape

Posted 2 years ago

“Easy to order, good selection and fast delivery”

Helpful Report

Posted 2 years ago

Hi Juli, Thank you for your feedback and review! Best wishes, Amber @ OK Vape

Posted 2 years ago

“Excellent aid to help stop smoking so close to real cigarettes but much cheaper”

Helpful Report

Posted 2 years ago

Hi Sharon, We're really pleased to hear this, thank you for sharing! Please don't hesitate to get in touch if we can be of any assistance. Amber @ OK Vape

Posted 2 years ago

“OK Vape has become my go-to supplier of vaping equipment, consumables and liquids. The delivery is free and fast. I always get exactly what I order, either via their website or by phone. Very competitive prices plus bonus savings points. I highly recommend using OK Vape.”

Helpful Report

Posted 2 years ago

Hi James, We're really happy to hear this - thank you so much for taking the time and leaving such an informative review 😊. If there is anything we can help with then please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Always good service with the staff, and good offers.”

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Posted 2 years ago

Hi Ken, Thank you for your review! Please let us know if we can be of any help 😊 Amber @ OK Vape

Posted 2 years ago

“So much better than smoking brilliant would recommend it I have also given to 2 men who have now stopped smoking happy days”

Helpful Report

Posted 2 years ago

Hi Alan, Thank you so much for sharing your review and recommending us - that's brilliant news! Are you aware of our referral points scheme so you can save whilst recommending us? Find out more here: https://okvape.co.uk/ok-loyalty-rewards/ If you have any questions then please let us know. Amber @ OK Vape

Posted 2 years ago

“I have built up a lot of loyalty points. Now they have been replaced with rewards and now after years with you.. I am told I do not have any points. This is not fair to those who have been loyal to ok vape”

Helpful Report

Posted 2 years ago

Hi Sheila, Many thanks for your review. I believe this issue has now been solved and you have been able to have your discount again 😊 With OK Kudos our intention has been to resolve issues with the old scheme that were fed back to us by our customers, such as lack of flexibility and customers who place larger orders earning points that they wouldn't ever be able to spend, and have made these changes in order to improve the scheme and ease of use for our valued customers. Please don't hesitate to get in touch if you have any questions. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I have been using Ok Vape for years and was disgusted to find that my reward points had suddenly been taken away (over 300!!) and now they have signed up with a 3rd party Kudos they were not accepted. You are silly as after this order will look elsewhere. I spend yearly a fair amount of money which they will lose! You should have left well alone!!”

Helpful Report

Posted 2 years ago

Hi Jane, I have just checked your account and your balance has been transferred across successfully, you previously had 194 points and these were on your account for you to use. Unfortunately, there was a small technical issue which meant some points were transferred 3 times, which caused the points balance to triple. This was amended to show the correct balance, but can confirm the points you have earned remain. We're very sorry for any confusion this may have caused. With OK Kudos our intention has been to resolve issues with the old scheme that were fed back to us by our customers, such as lack of flexibility and customers who place larger orders earning points that they wouldn't ever be able to spend, and have made these changes in order to improve the scheme and ease of use for our valued customers. Please don't hesitate to get in touch if you have any questions. Best wishes, Amber @ OK Vape

Posted 2 years ago

“All good, as usual, except I couldn’t add batteries to my order. Kept telling me I couldn’t buy them without any refills due to postage restrictions. I had a 50 pack multi refill in my basket! Disappointed.”

Helpful Report

Posted 2 years ago

Hi Brian, We're really sorry to hear this. Please can you email us directly at info@okvape.co.uk so we can look into this? 😊 Many thanks, Amber @ OK Vape

Posted 2 years ago

“Web site easy to use and prompt deliveries”

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Posted 2 years ago

Hi Margaret, Thank you for leaving a review! Amber @ OK Vape

Posted 2 years ago

“I always use this Company, very efficient and at a good price, by using the Kudos points which you get on every purchase the unit price is discounted by up to 10% compared to Supermarket prices. Delivery time is excellent, usually within 48 hours of placing an order. It's a no brainer.”

Helpful Report

Posted 2 years ago

Hi Alan, Thank you for sharing your feedback and leaving a review! Please let us know if there is anything we can be of help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

“As far as a product for aiding giving up smoking goes I give it a firm 5 stars. However overall I’m scoring it 4 as the quality of the batteries. Followed instructions and ensured the charger was a 1 amp output, but have gone through several now as after a few charges the batteries dies.”

Helpful Report

Posted 2 years ago

Public Reply Hi there Simon, Many thanks for your review. We're really sorry to hear your finding the batteries are not lasting long - please can you contact us directly at info@okvape.co.uk so we can find out more and help to resolve this for you? Kind regards, Amber @ OK Vape

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Hey Alan, Thank you for leaving us a review! Best wishes, Amber @ OK Vape

Posted 2 years ago

“reliable quick service, good product”

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Posted 2 years ago

Hi Stephen, We're really pleased to hear this, thank you for sharing your review! If we can be of any help then please let us know. Amber @ OK Vape

Posted 2 years ago

“My wife and I started using ok vape about 2014 after about 20 years of smoking, we carried on using them till until 2019 when unfortunately my wife passed away. Shortly after I ran out so purchased a packet of cigarettes. I had been smoking cigarettes up until Christmas day when I came down with a very mild dose of covid. This mainly affected my taste and cigarettes tasted terrible. Not smoking caused me to want sweets most of the time, I found a box of ok vape so tried one of them, although they only lasted about 10 minutes because of there age they seemed to stop me eating. So decided to order some fresh, there as good as I remember and surprised they are still competitive on price. I will defiantly stick to ok vape and place an order regularly. I did not order till a Friday after the deadline so had to wait till Tuesday, but next time I order I will remember the cut of time.”

Helpful Report

Posted 2 years ago

Hi there David, Thank you so much for taking the time and sharing your story with us! We're really sorry to hear about the passing of your wife, and hope you are feeling better now. If there is anything we can help with then please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Excellent prompt service”

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Posted 2 years ago

“Good service great liquid”

Helpful Report

Posted 2 years ago

Hi Anthony, Thank you for your review - we're happy to hear you like our e-liquid! Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 2 years ago

OK Vape is rated 4.8 based on 6,157 reviews