OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 6,159 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,159 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using ok vape for quite some time now. And although I do have some issues from time to time. I must say the way the lady sorts out any problems is very reassuring. Darren”

Helpful Report

Posted 11 months ago

Hi Darren, Thank you for taking the time to leave us your review, we are delighted to hear that our team has been able to resolve your issues and that you are pleased with the outcome. We hope we can help again soon! Please get in touch if I can be of any assistance. Best Wishes, Bleu @ OK Vape

Posted 11 months ago

“Despite same usage pods aren't lasting as long. Still good product and swift delivery”

Helpful Report

Posted 11 months ago

Hi Nita, Thank you for your feedback. We're very sorry to hear you have not been completely satisfied with our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 11 months ago

“Continues to help me stopping smoking”

Helpful Report

Posted 11 months ago

Hi Allan, Thank you for taking the time to leave us a review! If we can be of any help at all, then please don't hesitate to get in contact. Best Wishes, Bleu @ OK Vape

Posted 11 months ago

“Had a few (3) customers comment filters are not lasting as long as they used to ! ?”

Helpful Report

Posted 11 months ago

Hi Sheena, Thank you for your review, I would like to reassure you that we have made no changes to the manufacturing of our products. If you experience any issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 11 months ago

“Very good service.goods delivered on time and nicely wrapped”

Helpful Report

Posted 1 year ago

Hi Peter, We are very happy to hear this, thank you for taking the time to leave us a review. If we can be of any assistance, please feel free to get in contact. Best Wishes, Bleu @ OK Vape

Posted 1 year ago

“Your K1 batteries are fine but they don't hold a charge very long :-(”

Helpful Report

Posted 1 year ago

Hi Victoria, Thank you for taking the time to leave us a review and for sharing your feedback. I am sorry to hear that you have not been completely satisfied with our K1 batteries we do offer a larger k2 battery that offers approximately 33% longer between charges with 100mAh more capacity than our standard K1 E-Cigarette Battery. Please get in touch if I can be of any assistance. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“Quick service. Good product.”

Helpful Report

Posted 1 year ago

Hi Desmond, Thank you so much for taking the time and sharing your feedback. If we can be of any help then please don’t hesitate to reach out to us. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“So far so good. Time will be the judge”

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Posted 1 year ago

Hi There, Thank you for taking the time to share your review. Please get in touch if we can be of any assistance. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“I have tried many E-cigs and the 2 i get off you are the best i have tried. Only issues are the cost , the availability (quite often out of stock) and upset the Kudos was stopped. This was a nice perk for regular customers.”

Helpful Report

Posted 1 year ago

Hi Erica, Thank you for your feedback and for taking the time to leave us a review! I am sorry to hear that you are unhappy about the removal of our kudos points. Please reach out to us if there is anything we can be of help with. Best Wishes, Bleu @ OK Vape

Posted 1 year ago

“Good overall, customer service, very good.refills some times not full, or strange taste.”

Helpful Report

Posted 1 year ago

Hi Shelia, Thank you for taking the time to leave us a review! We are sorry to hear you have been disappointed with some of our products, if you experience any more issues then please get in touch at info@okvape.co.uk and we would be more than happy to assist. Best Wishes, Bleu @ OK Vape

Posted 1 year ago

“Always first class service though I have regular trouble trying to sign in even though I have been purchasing vape for years I keep getting signed out Customer service always excellent Still expensive though”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your review! I am sorry to hear you are experiencing problems with logging in if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“Great service just royal mail, wish they could be quicker.”

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Posted 1 year ago

Hi Steven, Thank you for sharing your feedback and for taking the time to leave a review. If we can be of any help then please don’t hesitate to reach out to us. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“I am very happy with OK Vape e-cigarettes although I haven’t used any others. Been able to hold them like a proper cigarette, I believe, helped me when I stopped smoking tobacco. The company is excellent with delivery as they arrive two days after ordering.”

Helpful Report

Posted 1 year ago

Hi There, Thank you so much for taking the time to leave a review. If we can be of any help then please don’t hesitate to reach out to us. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“Product was OK but tasteless”

Helpful Report

Posted 1 year ago

Hi Martin, Many thanks for your review. We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“Yes good vapes and excellent service”

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Posted 1 year ago

Hi Christine, Thank you for taking the time to share your review, we are delighted to hear this! Please don't hesitate to get in touch if we can be of any help. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“Easy to use app. Vape pods are are good.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for sharing your review! If we can be of any assistance, then please feel free to get in touch. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“Still waiting on order purchased Saturday and paid for next day with dpd, it’s now Tuesday and have not received a text to say it will be delivered today, never had a problem before with delivery.”

Helpful Report

Posted 1 year ago

Hi Hayley, Thank you for your feedback, we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. Please let us know if you have any queries. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“I place my order by phone very easy to do this.delivery usually takes 2 days by royal mail.tracked.only issue I have is losing the points system and price increase.shame about that. I reached gold for points then it stopped. It adds a fair bit to cost”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you for your feedback, I am sorry to hear that you are unhappy about the removal of our kudos points. If we can be of any help then please feel free to get in contact with us. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“OK vapes helped me to give up smoking 5 years ago. I ordered 2 batteries before Christmas and one of them isn't working effectively. It is disappointing as I haven't had this issue before. The other one is working fine. The lady I spoke to on the phone was very courteous and efficient. I used to get the batteries from either Asda or Morrison's but they don't stock them any longer.”

Helpful Report

Posted 1 year ago

Hi Moira, Thank you for your feedback and review. We're ever so sorry to hear this has happened, I will get in touch directly to resolve this with you. Please rest assured that we have strong quality control measures and have made no changes to our manufacturing. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Very quick delivery would have liked to have kept the points system because there’s not much incentive to buy them online now I can buy them in my local Asdas for the same price and I can only afford to buy them in small quantities, otherwise I like the personal service.”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for your feedback, I am sorry to hear that you are unhappy about the removal of our kudos points. Unfortunately, we cannot control what supermarkets price their products at, however, we do offer multi-buy discounts and a wider range of products. Please get in touch if we can be of any help. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

OK Vape is rated 4.8 based on 6,159 reviews