OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 6,159 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,159 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The juice in the vapes I purchased were awful but the price was ok.”

Helpful Report

Posted 1 year ago

Hi Hayley, Many thanks for your review, but I am very sorry to hear that you didn't like the pod refills. If there is anything we can help with then please let us know. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Took four days to arrive but product ok.”

Helpful Report

Posted 1 year ago

Hi Tracy, Many thanks for your review! We're glad you are finding the product okay. I'm sorry to hear that your order took a few days to arrive. On the tracking, I can see it was despatched using our free, 2-3 day service, on the 21st July and delivered on the 24th. Unfortunately this service does not include Sundays, so it was delivered within the estimated timeframe. We do have other, quicker delivery options available to all customers, you can select these at the Basket Page. For more information on these, please see here: https://okvape.co.uk/delivery/. Please don't hesitate to get in touch if there is anything we can help with. Kind regards, Amber @ OK Vape

Posted 1 year ago

“Quite difficult to order.”

Helpful Report

Posted 1 year ago

Hi Hugh, Many thanks for your review. We are sorry to hear that you are finding the website difficult to use. As a small team, we work hard to consistently improve our website and services to our customers and are disappointed to hear this. Please feel free to provide further information on the issues you are experiencing, buy contacting us at info@okvape.co.uk ? We will always take constructive feedback on board and aim to resolve any issues for our customers. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Good for fast delivery and packaged well and at a competitive price. Unfortunately the device itself didn’t fulfil my needs, low vapour production and lack of a satisfying ‘hit’. Perhaps if you’re used to smoking silk cut purple it would work, not for the seasoned smoker looking to quit.”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for your review. We're sorry to hear our product didn't seem to reach expectations. You may find increasing the strength slightly may work better for you? We have different nicotine strengths available to suit all kinds of smokers. I have included a couple links below, which you may find useful, but if you have any other questions or queries, please don't hesitate to get in touch with us. https://okvape.co.uk/blog/vaping-beginners/nicotine-strength/ https://okvape.co.uk/refills/ok-cigalike/ (see the FAQs at the bottom) Best wishes, Amber @ OK Vape

Posted 1 year ago

“Always a prompt service but alas the goods are not top quality. This is particularly the case with the batteries which last only a few months before becoming un rechargeable”

Helpful Report

Posted 1 year ago

Hi Lynda, Thank you for your review. We're really sorry to hear you have been disappointed with our batteries. As the batteries are a consumable item, we recommend replacing these every 6-12 months depending on the usage. If they do not seem like they are lasting this long, please do let us know and we will look into this further with you. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Did not receive batteries that I ordered and paid for”

Helpful Report

Posted 1 year ago

Hi Janet, I'm sorry to hear that your order was dispatched incorrectly. I will contact you direct to resolve the matter.

Posted 1 year ago

“For the second time i have experienced failures with the cartomisers.Inspite of my sending an email to you i have not had a reply to date. Brian Ferguson.”

Helpful Report

Posted 1 year ago

Hi Brian, I'm really sorry to hear this - I have checked our emails but unfortunately cannot see one from yourself, please get in touch with us at info@okvape.co.uk and I will be happy to help. Best wishes, Amber @ OK Vape

Posted 1 year ago

“This was the third time that when the order arrived, the packaging was open. Although all the items I ordered were present, it is only a matter of time if you keep sending open packages, that not all order will be present. Please check with your packaging department.”

Helpful Report

Posted 1 year ago

Hi Denise, Many thanks for your review. I'm really sorry to hear you have received your parcel damaged / open on multiple occasions. I would like to reassure you that all packages are sealed and secure when despatched, but understand some damages may cause them to open. Please can you contact us directly at info@okvape.co.uk so we can take some further information and try to prevent this from happening again? Kind regards, Amber @ OK Vape

Posted 1 year ago

“I enjoy smoking the ok vape range and find them to be a satisfying alternative to smoking real cigarettes. However, I don’t think that the refills last very long. Im not a heavy smoker but I find myself changing refills nearly everyday which makes the refills very expensive. I will be looking elsewhere for an alternative. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Caroline, Many thanks for your review, we are really sorry to hear that you have been disappointed in our products recently. Please can you send us an email direct to info@okvape.co.uk so we can take some further information and and resolve this? Amber @ OK Vape

Posted 1 year ago

“They took along time to arrive due to them being sent by the postal service”

Helpful Report

Posted 1 year ago

Hi Pamela, I'm sorry they didn't arrive as quickly as expected. I can see your order was sent with Royal Mail on our free service. We do offer low cost alternative, quicker options with Royal Mail or with DPD which you can choose at the basket or checkout page. For more information, please see here: https://okvape.co.uk/delivery/ Amber @ OK Vape

Posted 1 year ago

“I placed this order online but, I no confirmation you had received it. So I had to phone to make sure it had gone through, being charged for the call. I’ve never had a problem before.”

Helpful Report

Posted 1 year ago

Hi Susan, Many thanks for your review. I'm sorry to hear you didn't receive confirmation; having looked in our system I can see it was sent without any issues. Sometimes confirmation emails may appear in junk/spam folders so it's worth checking there as well. If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Do not like the new way of paying much easier with PayPal”

Helpful Report

Posted 2 years ago

Hi Stephen, We're sorry to hear this, unfortunately PayPal prohibit any sale of nicotine products. Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 1 year ago

“Don't like the new system of discounts i could not operate it i think i lost points”

Helpful Report

Posted 2 years ago

Hi Robert, Many thanks for your review. We're really sorry to hear you don't like the new points scheme. I can confirm you have not lost any points as they were all transferred across to the new system 😊 With OK Kudos our intention has been to resolve issues with the old scheme that were fed back to us by our customers, such as lack of flexibility and customers who place larger orders earning points that they wouldn't ever be able to spend, and have made these changes in order to improve the scheme and ease of use for our valued customers. Please don't hesitate to get in touch if you have any questions. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Love the product and it has assisted me to give up tobacco and lower nicotine intake. Delivery is however slow. Also non recyclable components.”

Helpful Report

Posted 2 years ago

Hi Jo-Anne, Thank you for your review and sharing your achievement, that's great news! I am sorry to hear about the delivery, I have researched into your order and it seems it got stuck in Royal Mail's system for a while. Orders on our free delivery service usually arrives within 2-3 days (in some cases, slightly longer) but I am sorry this wasn't the case with yours. If this happens again, please let us know and we can look into it. Our refills can be taken apart and the components recycled separately, I've included a link to our blog post on recycling vaping components below: https://okvape.co.uk/blog/product-guides/recycling-e-cigs-batteries-e-liquids/ If there is anything ese we can help with then please don't hesitate to get in touch. Amber @ OK Vape

Posted 2 years ago

“I was a little upset my points were taken away and I could not use them. I have always been able to use my points for some discount. Apart from that I am happy with the first class service you provide”

Helpful Report

Posted 2 years ago

Hi Andy, Many thanks for your review. I am pleased to confirm that your points have not been taken away, just transferred across to our new loyalty scheme 😊 You can find out all about it here: https://okvape.co.uk/ok-loyalty-rewards/ If you have any questions then please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I placed an order recently and it has taken days to come? I still don’t have it? I’m not sure what the cut off time for next day is? A good quality product with very good customer service overall.”

Helpful Report

Posted 2 years ago

Hi Lee, Many thanks for your review. We're really sorry to hear you still have not received your order. I have sent you a direct email so we can help further and get this sorted for you. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Got a new vape but will not charge up .disappointed this time”

Helpful Report

Posted 2 years ago

Hi Linda, We're really sorry to hear your device will not charge up. Please can you contact us at info@okvape.co.uk so we can find out more information and resolve this for you? Kind regards, Amber @ OK Vape

Posted 2 years ago

“When u emailed I hadn't received my order yet. Service through dpd great .dont think I'll trust royal mail again”

Helpful Report

Posted 2 years ago

Hi Elizabeth, I'm sorry to hear that your order took longer to arrive than expected. Unfortunately, we are reliant on external postal services to get the orders to our customers, but sometimes occasionally, they can let us down. We're glad to hear you like the DPD service 😊 We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 2 years ago

“The refill filters dont last very long. I have already got through x4 since I received the last order. Thank you. Annie Price”

Helpful Report

Posted 2 years ago

Hi Annie, Many thanks for your review. We're really sorry to hear you have some refills which hasn't appeared to last long, please can you email us directly at info@okvape.co.uk so we can find out more and help get this resolved for you? Best wishes, Amber @ OK Vape

Posted 2 years ago

“Hi my last order of 3 OK starter packs I have found that one of the batteries doesn't charge”

Helpful Report

Posted 2 years ago

Hello Jackie, Thank you for taking the time to leave a review. We're really sorry to hear you had a problem with the batteries. Please can you contact us at info@okvape.co.uk and we'll get this sorted for you? Best wishes, Amber @ OK Vape

Posted 2 years ago

OK Vape is rated 4.8 based on 6,159 reviews